Why Is My FedEx Account Disabled? (Try These Fixes)

If you rely on FedEx for package pickups and shipping, then learning that your account has been disabled, suspended, or even banned can be a nightmare. 

In some cases, all you need to do to resolve the issue is to wait an hour for your account to reset itself. In others, you might have to contact FedEx for additional support. To learn more about why your account is suspended and how to fix it, read this article!

Why Is My FedEx Account Disabled?

FedEx accounts may get disabled due to a forgotten username or password, or because of excessive login attempts in [currentyear]. More serious reasons for a disabled account include shipping prohibited goods, suspected fraud, missing payments, or technical glitches. Try contacting FedEx Technical Support by phone or Customer Support online to resolve the issue. 

 Keep reading to learn why your account may be locked, how to resolve the issue, and other useful facts and tips!

Why Has My Account Been Locked on FedEx?

Your FedEx account may be locked for a couple of different reasons. One is that you’ve forgotten your username or password. 

Another reason is that you’ve exceeded the maximum number of failed attempts to log in. 

Aside from these common reasons, there are several more serious things that could result in FedEx suspending your account. 

Some of these reasons include the following:

1. Unregulated shipping or shipping prohibited goods

In most cases, FedEx can’t receive, ship, store, or import/export certain products without prior approval due to safety, hazard, or regulatory restrictions. 

If you ship items belonging to these categories without getting approval from risk management, regulatory compliance, and/or legal departments, FedEx can suspend your account. 

2. Suspected cases of fraud 

Anyone attempting to defraud a company of its funds or services runs the risk of a permanent account suspension. 

As well, this treatment can be applied to customers providing misleading or wrong information on their accounts. 

3. Payment complications 

FedEx can suspend an account without any notice if the customer doesn’t pay the outstanding amount by the payment due date. 

In addition, submitting wrong or fake payment details can also lead to an account suspension. 

4. Technical error

Despite being one of the world’s leading logistics companies, FedEx does run into technical errors from time to time. 

If none of the reasons mentioned above apply to you, it’s quite possible that your account was inadvertently suspended due to a glitch. 

What If My FedEx Account Is Locked? 

What If My FedEx Account Is Locked? 

If your FedEx account is locked, you can start by clicking the Forgot password or user ID? Button on the fedex.com login icon. 

From there, you can reset your password by entering your registered email address. You will receive a link to reset your password in this email. 

If you’ve already tried unsuccessfully to log in several times (the maximum is 5 attempts), then your account may be locked for 60 minutes. 

In that case, wait 60 minutes after the last attempt. Your user ID will be reactivated. 

For additional help, contact FedEx Technical Support at 1.877. 339.2774. 

Their hours are as follows:

  • Monday – Friday, 7 a.m. to 10 p.m. Central Time
  • Saturday, 7 a.m. to 7 p.m. Central Time
  • Sunday, 9 a.m. to 9 p.m. Central Time

Alternatively, you can file an appeal online by following these steps:

  1. Open the FedEx website and look for the Customer Support section
  2. Fill in the nature of your complaint. In this case, write that your account is locked or suspended. 
  3. Attach any relevant documents that can help customer support resolve your issue.
  4. Wait for a response. 

How Do I Reactivate My FedEx Account?

If you’re attempting to ship with FedEx Web Services and see the error message “Inactive Customer Account” displayed, you should contact FedEx Support for help. 

You can reach them at 1-877-339-2774 to identify and correct the issue on your account. 

Once the account issue is resolved, you should be able to use FedEx Web Services to process shipments normally.

To know more, you can also read our posts on FedEx Indirect Signature, FedEx Custom Critical, and FedEx Reschedule Delivery.


FedEx accounts get disabled for a number of reasons, including too many login attempts, suspected fraud, late payments, or technical glitches. 

If you’ve tried resetting your account and still can’t get back into your account, then it’s time to contact either FedEx Technical Support or FedEx Customer Support. 

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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