If someone sends you money on Cash App, it can show up immediately or after a few days depending on how they sent it.
However, there are cases when the money does not appear on Cash App. What could be the reason if your cash is not showing on your end? Here’s why you might have a missing payment on your app and how to fix it, so continue reading!
Why Is My Money Not Showing Up On My Cash App?
1. Money Was Sent To A Different Address
If you don’t see a payment on your activity feed, it might have been sent to a different email address, phone address, or $Cashtag associated with you.
Therefore, you need to add these missing email addresses and phone numbers to get the money on your profile.
Furthermore, you can do this by tapping on the profile icon on the home page, selecting “Personal,” and adding the missing details.
Once this is updated, your money will show up in your account. However, if this does not work, you can contact customer support for further assistance.
2. Poor Internet Connection
Like any other app, Cash App uses the internet. For this reason, the app will not show your money if you have a poor internet connection or no data.
Therefore, if you are connected to the internet, but the reception is too slow, the screen will not open as usual, and if you were expecting any payments, they will delay.
Furthermore, your internet has to be steady for all your Cash App transactions to work.
To fix this problem, you can perform a speed test or turn your Wi-Fi off and on again and retry the transaction.
Additionally, if you are unsure if the connection is the problem, try using another app to determine what is causing the problem.
Alternatively, if the app still isn’t working, you can switch Wi-Fi networks or use data.
3. Technical Glitches
Cash App has seasonal glitches, which can cause the app to go down.
Therefore, if you are expecting some money while the servers are down, your money will not show on the app.
Furthermore, with more than 40 million monthly active users, Cash App gets many users on the app simultaneously; therefore, there are times when the servers are affected.
Also, before calling customer care, always check the status page to see whether the service is offline.
Once you realize that servers are down, you have to wait for Cash App to resolve the issue.
4. Issues With Your App
Your payment might not be showing on Cash App if you have issues with the app that are affecting how it works.
For instance, if you have not updated your app to the latest version, this might affect its functioning. On the other hand, your app might lag if your phone has a lot of activity.
To fix this, you can force-close the app and restart it again. Alternatively, you can update the app by downloading the latest version on the App store.
In addition, if the app does not work still, you can use the Cash App website to complete the transactions.
5. Your Account Is Locked Or Deactivated
Your money may not be showing on Cash App because your account is locked or deactivated.
Furthermore, Cash App temporarily locks an account if there is unusual activity, and this is done to prevent any fraudulent activities and protect users.
Additionally, when your account is deactivated or locked, your payments will not come through.
However, Cash App will send you a notification once the investigation is completed and your money should appear in your account shortly after.
6. Your Device Has A Problem
If your mobile device has issues, it affects how apps such as Cash App function. This can happen if you have several running apps in the background, overloading the phone.
To fix this, you can close all the background apps and restart your phone to see whether your payment will show.
However, if this does not work, you can also contact customer care to assist you further.
7. Payments Have Been Flagged
Since Cash App has become a target for scammers, it closely monitors all the transactions happening on the app.
Therefore, if Cash App suspects that your money is from fraudulent sources, it could be flagged.
Furthermore, it’s common for Cash App to cancel the payment if it sees anything out of the ordinary.
However, if you think your money has been flagged yet it is legitimate, you can contact Cash App to verify the details and review this to allow you to access the funds.
Luckily, Cash App does not hold your money if it’s legitimate.
A lot of Cash App users have encountered this challenge where their money does not show on the app.
When this happens to you, you need to know it could be due to various reasons such as poor internet connection, a flagged payment, a deactivated account, issues with the app or your device, technical glitches, or money being sent to a different address.