Why Is Walmart’s Receipt Lookup Not Working? (Why, Potential Fixes + Other FAQs)

As one of the leading retailers globally, Walmart is constantly innovating the shopping experience for customers. For example, Walmart has introduced a mobile app where customers can place orders and save all their favorite items.

One feature Walmart has implemented for its customers is a receipt lookup tool. But if you’re trying to look up a receipt from Walmart and it’s not working, you probably have some questions. I’ve researched all there is to know about Walmart’s receipt lookup!

Why Is Walmart’s Receipt Lookup Not Working In [currentyear]?

Walmart’s Receipt Lookup tool malfunctions due to an influx of users on the website or mobile app, incorrect information, or a customer using cash to pay for items as of [currentyear]. To fix Walmart Receipt Lookup, try deleting and reinstalling the app, restarting your device, or calling Walmart customer care at 1-800-925-6278.

To learn more about Walmart Receipt Lookup, how it works, why Walmart has the tool, why it occasionally crashes, and more, keep reading! I’ve looked into everything you need to know!

How Do You Look Up Walmart Receipts?

Fortunately, looking up your receipts from Walmart is very simple and only takes a few moments.

If you use the Walmart mobile app, there is a tab to scroll through all your previous purchases. Here, you can see all your Walmart receipts as long as you paid with a debit or credit card.

On the other hand, to look up a receipt on Walmart.com, follow these steps:

  • Locate Walmart’s Receipt Lookup tool online
  • Enter your purchase location (zip code, city, or state where you purchased the items)
  • Enter your purchase details (purchase date, last four digits of your credit or debit card, the receipt total, the type of card)

After following these steps, you need to check a box, so Walmart knows you’re not a robot.

How Does Walmart Receipt Lookup Work?

Walmart Receipt Lookup works by connecting a customers’ credit or debit card information to the account they create on Walmart.com.

Additionally, Walmart does this to make returns easier so customers can better track their weekly and monthly spending.

However, if you do not have a Walmart account, you can still look up receipts using the steps above.

Further, creating a Walmart account ensures all your purchase receipts are logged in one place.

Still, if you have a Walmart account and want to opt-out of automatic receipt tracking, follow these steps:

  • Log in to your Walmart account
  • Click on “Account”
  • Click on “Communications & Privacy”
  • Select “Store Purchases”
  • Switch the toggle to “Off”

Why Is Walmart Receipt Lookup Not Working?

Why Is Walmart Receipt Lookup Not Working?

Occasionally, Walmart’s Receipt Lookup tool does not work as it’s designed, and there are a few reasons why this happens.

1.  The Walmart Website Is Down

Walmart sells products to millions of customers every day. That said, when there are more orders than the website can handle, Walmart’s server temporarily crashes.

Unfortunately, the only solution to this problem is to remain patient until Walmart fixes it. When the Walmart website or app crashes, you won’t be able to use the Receipt Lookup tool.

2. Walmart’s App Is Overwhelmed

Like the Walmart website crashing, Walmart’s mobile app sometimes experiences an influx of customers trying to purchase products, look up receipts, etc.

When this happens, the mobile app experiences slower download speeds and longer processing times.

That said, try closing and reopening the app to see if that solves the problem. Otherwise, simply wait a few moments before trying to look up your receipt.

3. Invalid Payment Form

It is important to keep in mind that you will only be able to look up your Walmart receipt if you paid with a digital payment method (credit card, gift card, debit card, Apple Pay, etc.).

So, if you paid for your products with cash, it is impossible to look up the receipt whether you have a Walmart account or not.

4. Incorrect Information

One of the most common reasons customers cannot look up their Walmart receipt is entering the incorrect information into the system.

Remember, if you use Walmart.com to look up your receipt, you have to enter a lot of information.

So, make sure you double-check that you have entered the correct information in the required fields.

Can You Fix Walmart Receipt Lookup Problems?

Sometimes, you can fix problems with the Walmart Receipt Lookup tool. However, keep in mind that other times you just need to be patient and wait for Walmart to fix the issue.

1. Uninstall The Walmart App

If you’re having problems using the Walmart mobile app, try deleting it from your device and reinstalling it a few moments later.

By doing this, you can potentially eliminate any small bugs hindering your ability to use the Receipt Lookup tool.

2. Restart Your Device

Another quick fix to Walmart Receipt Lookup problems is restarting your device. When you restart your phone or tablet, it serves as a way to refresh the operating system.

3. Call Customer Care

As a last resort, you can always try calling Walmart’s customer service line at 1-800-925-6278.

However, it’s important to remember that the wait times associated with this number can be considerably long.

4. Review Your Bank Statements

If you do everything to find a previous Walmart receipt and come up short, the best bet is to review your bank statements to figure out how much you spent.

Why Does Walmart Have A Receipt Lookup Feature?

Walmart has the Receipt Lookup tool to cater to its customers. That said, with Receipt Lookup, customers can easily keep track of how much they spent.

Also, this tool makes it more manageable to stick to a budget and makes returns quicker and less of a hassle.

To learn more, you can also read our posts on how to scan Walmart receipts, how to read a Walmart receipt, and can Walmart check your receipt.


Walmart’s Receipt Lookup tool makes it easy to find previous receipts whether you purchased products in-store or online. However, sometimes the Receipt Lookup tool crashes because millions of people use Walmart’s website and app simultaneously.

To fix Walmart Receipt Lookup, try uninstalling the app, restarting your device, or staying patient until Walmart fixes the issue.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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