Why Won’t Amazon Accept My Address? (Why, How to Resolve + Other FAQs)

Are you trying to have an item shipped to you from Amazon, but you’re stuck because Amazon won’t accept the address?

Do you want to know why this is happening? Well, keep reading below as I’m going to tell you what I’ve discovered while researching this common problem!

Why Won’t Amazon Accept My Address In 2024?

Amazon uses Google Maps and other official sources to verify the address, and won’t accept your address if it was recently developed and may not be in the system yet, or if the street information has changed. Amazon also may not accept your address if your information was entered incorrectly, such as the zip code or street number in 2024.

Do you want to know even more about Amazon not accepting an address, such as the best steps to take to fix the issue? If so, read below to learn all about resolving it and more!

How Can I Resolve Amazon Not Accepting My Address?

The first step you should take is to make sure you’re entering your address as it appears on the USPS ZIP Code Lookup Tool.

However, if you are still getting the error message after you’ve entered it on the website, then you’ll need to reach out to Amazon Customer Service by chat or by phone.

Tell the Amazon Customer Service Representative what is going on and see if Amazon will fix the error in its system since customer service can override the error message occasionally.

Also, you can choose to have your item shipped to the closest Amazon Locker location if you don’t want to deal with customer service or if customer service cannot fix the issue.

Amazon Locker is free to use for Amazon customers and allows you to get your items delivered safely and within the same timeframe as your selected shipping method!

Why Is Amazon Not Accepting My Shipping Address?

Amazon may not be accepting your shipping address for multiple reasons, which may not have anything to do with entering your information wrong, such as:

  • Seller doesn’t offer international shipping
  • A specific carrier won’t deliver to a certain type of address
  • The item cannot be shipped due to the shape
  • The item is bigger than the shipping limits
  • Governmental restrictions including export or import restrictions or manufacturing restrictions
  • The item you’re trying to buy is restricted, which means it does not comply with Amazon policies, laws, or regulations
  • The item is a hazmat item that cannot be shipped to your location, which could include lithium batteries
  • Seller is not shipping to your location due to product details such as it’s a perishable item

Therefore, if one of these issues is the cause of Amazon not accepting your address, then there’s nothing you can do and customer service will be unable to fix the issue.

However, you should see any shipping restrictions listed on the product detail page, which will tell you if any of those restrictions are in place and what those specific restrictions are.

How Am I Notified If Amazon Won’t Accept My Address?

How Am I Notified If Amazon Won’t Accept My Address?

Most of the time, Amazon will filter out products that cannot be delivered to your address for whatever reason, but occasionally an item will still appear in the list of available products.

When this mistake happens, as you go through the checkout process on Amazon, you’ll be notified on the screen if Amazon won’t accept your address or the item can’t be shipped to you.

Furthermore, there are situations where you might be asked for further information before Amazon is willing to ship your item.

The instructions and steps you’ll need to take will be noted on the page, which could require uploading documents, contacting customer service, or other types of verification.

How Do I Edit My Address on Amazon?

If you realized that you’ve entered your address wrong on Amazon, and would like to correct it, the process is simple just by following a few steps:

  1. Log in to your Amazon account
  2. Hover over “Account & Lists”
  3. Select “Account”
  4. Go to the “Order & Shopping Preferences” section
  5. Select “Your Addresses”
  6. Find the address you’d like to edit and select “Edit”

Additionally, you also can add and delete addresses from this section, so if you’ve moved, you can quickly remove your old address from the Amazon system.

However, editing, adding, or deleting an address does not affect any current Amazon orders, and will only apply to future Amazon orders.

Why Won’t Amazon Accept My Email Address?

If you’re trying to either create an Amazon account or log in to your existing account and have found Amazon isn’t accepting your email address, it could be for several reasons such as:

  • You haven’t verified your email address during the account creation process
  • You’ve formatted your email address wrong since it needs to be username@domain.com or a similar format
  • You may have forgotten the email address you assigned to your Amazon account
  • It’s an internal glitch with Amazon, so try again later and see if you can log in or sign up or try logging in from a different device (such as from a PC to a mobile device)

However, if you never received the Amazon verification email, then you will need to double-check the email you registered to make sure you entered it correctly.

You also might want to look in your Spam or Junk folder, as sometimes the verification email can be sent to those locations by mistake.

To learn more, you can also read our posts on whether or not Amazon has 24/7 customer service, is Amazon better than eBay, and does Amazon offer email.


If Amazon won’t accept your address it could be due to you entering the address wrong, so it’s good to verify it using the USPS ZipCode Locator Tool and write it exactly how it’s formatted.

Additionally, if you recently moved to a newly-developed location, such as a subdivision, it might not be in Google Maps or the other directories Amazon uses to verify an address quite yet. 

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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