Will DHL Call Me? (All You Need to Know)

If you live in an apartment building or a gated community, getting packages delivered can be a hassle. Usually, if a courier isn’t able to access your home, you’ll receive a delivery slip with further instructions about how to access your package. 

However, it’s also possible that a delivery company like DHL will call you when they’re about to deliver. In this article, I’ll tell you more about DHL’s calling policy, as well as alert you to some potential scams. 

Will DHL Call Me in 2024?

DHL couriers may call customers at the time of delivery in 2024. This could be because the driver can’t access the building or because the delivery requires a signature. Aside from delivery calls, DHL doesn’t contact customers by phone. Any other calls from someone claiming to be a DHL representative are likely a scam. 

If you still need information about DHL calls, then make sure you read this article all the way to the end for more facts!

Does DHL Call?

In some cases, DHL couriers call customers. This usually happens when a driver is at your home or apartment and can’t get in. 

One customer also mentioned receiving a call from DHL when they couldn’t find his house number in the dark. 

While some customers have the experience of receiving a call from DHL upon delivery, this is not always the case. 

Indeed, customers usually receive a text message or tracking update when their package has been delivered, not a phone call. 

Aside from contacting customers at delivery time, DHL doesn’t make other calls. 

So, if you receive a call from DHL about another matter, it’s likely a scam.

Why Does DHL Have My Phone Number? 

Because DHL does not always call customers at delivery time, it can be surprising when it happens. 

Moreover, you’re likely wondering why DHL has your phone number in the first place. 

Don’t be alarmed! Many eCommerce companies and shops put the recipient’s phone number on the shipping label. 

As well it’s possible that your phone number is listed on your DHL customer profile. 

While you may not like the idea of your phone number being out there, know that DHL will only call you if they need help delivering your package.

Indeed, the fact that DHL calls you ensures that you can collect your package at the time of delivery, resulting in faster and more secure delivery. 

Why Did I Get a Call From DHL?

Why Did I Get a Call From DHL?

As mentioned in the previous section, DHL occasionally calls customers at delivery times in order to hand off the package. 

If you receive any other kind of phone call from someone calling to be a DHL representative, it’s likely a scam. 

One common scam involves a caller claiming to be a DHL employee. This person states that they have goods for the other person on the line. 

All that person needs to do to get the package is provide personal information like their name, social security number, and/or credit card number. 

Another common scam is being asked to transfer money using a transfer service like Western Union. 

In either case, protect your personal information and do not send any money without verifying the caller’s identity. 

What Can I Do About a DHL Scam Call? 

If you suspect that you’re the victim of an attempted DHL scam call, there are several things you can do. 

For starters, don’t complete any of the actions the caller asks you to perform. This could include providing personal information or pressing a key to speak to a representative. 

Next, hang up the phone as soon as you suspect you’re being scammed. 

Afterward, call the main DHL phone number in your country or email the DHL Fraud Department at phishing-dpdhl@deutschepost.de. 

In addition, you can report the scam to a consumer protection agency like the Federal Trade Commission. 

If you believe you’ve been the victim of a crime, report the matter to your local police. 

To know more, you can also read our posts on how you can track your DHL parcel, why DHL takes so long, and why your DHL shipment is on hold.


If you’re expecting a package and receive a call from a DHL delivery person, there’s no need to panic. Most of the time, DHL has access to customer phone numbers, either from their online database or through the eCommerce website you purchased from. 

Any other calls from someone claiming to be with DHL should be treated with caution as they are likely scams. Scam calls usually ask for personal information or a money transfer. Report the fraud to DHL and do not respond to any of the requests.

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Cara Suppa

Cara Suppa has been freelance writing for over a decade and holds a BA in English and an MS in Integrated Marketing Communications. Outside of work, she is an avid cook, gardener, and discount shopper.

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