Why Is Amazon Prime Video Not Working? (9 Different Fixes)

Amazon Prime members have access to a number of awesome features for a fee. For example, Prime members have free shipping on products and an Amazon Prime Video subscription.

But if your Amazon Prime Video suddenly stops working, it’s easy to start panicking, and you may be wondering if there are any quick fixes to solve the problem.

Here are a few ways to fix your Amazon Prime Video if it’s not working!

How To Fix Amazon Prime Video?

There are several quick fixes to solve an Amazon Prime Video streaming issue. For example, testing your internet connection, disconnecting a VPN service, reinstalling the Amazon Prime Video app, and ensuring there aren’t too many people streaming at the same time are all easy ways to solve a streaming problem.

To learn more simple ways to fix your Amazon Prime Video app, keep on reading!

1. Check Your Internet Connection

One of the easiest ways to fix your Amazon Prime Video is to check your internet connection. Without a fast internet connection, Amazon Prime Video is unable to stream any of the videos on the streaming service.

Find your internet router and make sure it’s working properly and that it’s turned on.

Several Amazon Prime Video users recommend simply unplugging and replugging in the internet router as a quick fix to solving a streaming problem.

2. Test Your Internet Speed

If you check your internet and find that your network is up and running, but your Amazon Prime Video still isn’t working, it’s time to check your internet speed.

Fortunately, several websites (like speedtest.com and fast.com) allow you to confirm if your network speed is fast enough.

Amazon Prime recommends a minimum download speed of 1MB/s for SC content and 5MB/s for HD content. You can also try pausing other activities that may be using the internet to improve your bandwidth speed.

If that still doesn’t work, you may consider switching internet providers so you can stream Amazon Prime Video shows.

3. Restart The Device

Another quick way to fix your Amazon Prime Video is to restart the device you’re streaming on, whether it be a TV, cellphone, or computer.

Restarting the device refreshes its system, restarts the internet connection, and reconnects you to the Amazon Prime Video servers.

Additionally, restarting your device assures that a temporary glitch in the system didn’t cause a problem with your Amazon Prime Video streaming.

To restart Amazon Prime Video on your TV, disconnect the device from the power source and reconnect it again after a few moments.

After your TV reboots, try opening up the Amazon Prime Video app again to see if it’s working.

If you stream Amazon Prime Video on your phone or computer, simply shut down and restart the device to see if it solves the problem.

Restarting devices is the most common fix to solve Amazon Prime Video streaming issues.

4. Make Sure Your Browser And Amazon Prime Video Is Updated

Make Sure Your Browser And Amazon Prime Video Is Updated

If your internet browser or Amazon Prime Video app is outdated, it can be another reason you cannot stream your favorite Prime shows.

For example, if you usually watch Amazon Prime Video on your computer, check that your internet browser is up to date.

If the internet browser is not in its most current version, videos on the Amazon Prime app cannot stream.

Additionally, if you watch Amazon Prime Video on your TV, make sure that you’re using the newest version of the Amazon Prime Video app.

If the Amazon Prime app is outdated, you will likely encounter glitches while streaming.

5. Log In To Amazon Prime Video On A Different Device

Another simple method to try and fix your Amazon Prime Video app is to use it on a different device.

If you switch devices and the Amazon Prime Video starts working, there may be an internet connection problem on the initial device.

However, if your Amazon Prime Video still doesn’t work after switching devices, the issue is most likely on Amazon’s end, and you should call Amazon’s customer service (see below).

6. Disable Your VPN Service

Sometimes if you’re connected to a VPN service, you cannot stream Amazon Prime Video content on your devices.

The reason a VPN service prevents you from streaming on Amazon Prime is that Amazon might think you’re in a different country illegally trying to watch content.

Therefore, Amazon prevents you from streaming content. Try disconnecting your VPN or any proxy servers you’re connected to and reloading the Amazon Prime Video app to fix the issue quickly.

7. Check How Many People Are Streaming Amazon Prime Video

Like most other streaming devices, Amazon Prime Video has restrictions on how many people can stream content at the same time.

With that, make sure you don’t give out your Amazon password to several people, as Amazon Prime Video only allows two devices to stream content simultaneously.

Therefore, if more than two people try streaming content at the same time, you cannot do so.

If you have several people in your household, one way to fix this issue is to download content before you plan on watching it.

When you download videos from Amazon Prime Video, you can watch them anytime, no matter how many other people are currently streaming.

8. Call The Amazon Customer Service Line

The last resort to solve an issue with Amazon Prime Video is to call Amazon customer service at (888) 280-4331. Amazon’s customer service line is open 24 hours a day, seven days a week.

So no matter when you have an issue, you can rely on Amazon’s customer service to help.

Keep in mind that you may have to wait on hold for a long time when calling Amazon’s customer service.

Additionally, make sure you have your Amazon account information ready so the representative can verify your account.

How To Fix Amazon Prime Video On A Mobile Device

If you watch Amazon Prime Video on a mobile device like an iPad, iPhone, or another smartphone, you may be able to fix a streaming issue by redownloading the app.

Several Amazon Prime Video users reported that uninstalling the app before reinstalling it a few moments later solves a streaming problem quickly.

To uninstall the Amazon Prime Video app, find the icon on your device and press down on the icon until a small “X” appears on the icon’s corner. Then, tap the “X” and wait for the app to be uninstalled.

After the app is uninstalled, you can reinstall the Amazon Prime Video app from the App Store or Play Store, depending on if you have an iPhone or an Android device.

Uninstalling the Amazon Prime Video app fixes any bugs or functionality of the app and resets the app.

Make sure you have your Amazon login information, as you will have to sign in to the account after reinstalling it.

To know more about Amazon, you can also see our related posts on renting movies on Amazon Prime, commercials on Amazon Prime, and how many devices can use Amazon Prime.


If your Amazon Prime Video service is not working, there are many ways to fix the issue quickly. The most common way to fix the problem is to restart your device.

However, you can also try disconnecting your VPN service, checking your internet connection speed, and downloading content to solve a streaming issue.

Essentially, there are numerous ways to fix your Amazon Prime Video without calling Amazon’s customer service!

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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