Amazon and Flipkart are two of the largest eCommerce companies in India. They both offer a wide range of products, but which one is cheaper? And how do their shipping and return policies compare?
We’ll look at all of that in this Amazon vs. Flipkart comparison, so keep reading this article to learn more!
Amazon Vs. Flipkart In 2023
When it comes to products, Amazon and Flipkart both offer a wide range in 2023. On either website, shoppers can find anything from clothes to electronics. However, Amazon typically has a broader selection of products overall than found on Flipkart’s website. Although there are some exceptions, Amazon prices tend to be cheaper than Flipkart.
For a more comprehensive comparison of Amazon and Flipkart, including which provides the best overall customer experience, keep reading for more facts!
What Products Are Available on Flipkart?
Flipkart offers a wide range of products, although Amazon typically has a broader selection. Some of the product categories found on Flipkart are:
- Clothing (including ethnic items)
- Home Goods
In addition to retail products, Flipkart allows customers to schedule air travel throughout India and to other international locations like Thailand and Singapore.
What Products Are Available on Amazon?
Like Flipkart, shoppers can find various items on Amazon, including books, movies, music, clothes, food, toys, and games.
Usually, Amazon has a more expansive selection of products overall than those found on Flipkart.
In addition, Amazon has two signature brands: AmazonBasics and Solimo. With AmazonBasics, shoppers can purchase many low-cost products, such as the following:
- Home Office Supplies & Furniture
- Fitness Equipment
- Pet Supplies
- Small Appliances
- Cleaning Supplies
- Personal Care & Beauty Supplies
- Health Supplements
- Auto Supplies
Amazon’s second signature brand, Solimo, has products in categories such as:
- Health Supplements
- Home Paper Products
- Cleaning Products
- Feminine Hygiene Products
- Baby Products
- Beauty Supplies
Which Website Has the Better Prices: Amazon or Flipkart?
For some products, Amazon is more expensive than Flipkart, but for the most part, Amazon is cheaper.
In general, shoppers can expect to save around 15% on Amazon purchases compared to Flipkart.
What Forms of Payment Are Accepted by Flipkart?
When making orders on the Flipkart website, shoppers can pay for their purchases in several different ways:
Major Credit/ Debit Cards
Most website purchases are paid for with major credit or debit cards (Visa, Mastercard, American Express).
For the convenience of shoppers, Flipkart accepts credit cards from 21 countries in addition to those issued in India.
However, your card must also have a 3D secure password issued from an approved financial institution.
Some of the approved institutions are listed in the following chart:
Flipkart Axis Bank Credit Card
In partnership with Axis Bank, Flipkart offers a credit card that has benefits like the following:
- No annual or signup fees
- Unlimited 5% cash back on purchases at Flipkart and Myntra
- 4% cashback from preferred merchants
- 5% cash back from other merchants
- Four complimentary airport lounge visits per year in India
In addition to Visa, Mastercard, and American Express gift cards, shoppers can use Flipkart gift cards for purchases.
On the website, shoppers can find generic gift cards catered to many different special occasions.
Cash on Demand
With the cash on-demand option, shoppers can opt to pay for orders once they are delivered rather than at the time of checkout.
However, this transaction type is limited to cash only, and India Rupees are the only eligible payment type.
What Is the Shipping Time for Orders on Flipkart and Amazon?
Amazon Shipping Time
Generally, Amazon’s delivery times are shorter than Flipkart’s. When it comes to shipping, Amazon is again the better option.
For Prime members, Amazon offers free same-day, one-day, and two-day shipping on many items.
Flipkart Shipping Time
With Flipkart, shipping times depend on the marketplace seller. At checkout, shoppers will be provided with an approximation of the time required for shipping.
Within India, shipping times for in-stock areas can be up to 6 business days. For items shipping internationally, shipping may take as long as two weeks.
Which Website Offers the Best Customer Service Experience: Flipkart or Amazon?
In terms of customer service, Amazon is generally better than Flipkart, as it has a more robust customer service infrastructure and is generally more responsive to customer inquiries.
Flipkart Customer Service
Shoppers can contact Flipkart customer service representatives from this link to resolve issues with: order tracking, making changes to orders, and refunds or returns.
In addition, there is an extensive knowledge base that shoppers can search for more information regarding the following:
- Flipkart Plus
- Cancellations and Returns
- Website Navigation
Amazon Customer Service
Like, Flipkart, Amazon has round-the-clock customer service support available via chat, email, and phone.
However, Amazon has a more extensive knowledge base than Flipkart that addresses:
- Order Tracking
- Cancellations and Returns
- Management of Prime Memberships
- Payment Settings
- Account Settings
- Device Support
- Placing Orders
- Using Amazon Pay
- Managing Amazon Business Accounts
Which Has the Better Return and Refund Process: Amazon or Flipkart?
Amazon Return Policy
Amazon’s return policy is more generous than Flipkart’s. On Amazon, shoppers can return most items within 30 days for a full refund, and Amazon will even pay for return shipping.
Flipkart Return Policy
Although Flipkart has a similar policy, the time frame is shorter (15 days), and shoppers have to pay for return shipping.
In general, Amazon is the better option for products, shipping, returns, and customer service. Although Flipkart is cheaper in some cases, Amazon offers a broader selection of products and is cheaper overall. Amazon also has shorter delivery times and a more generous return policy.