Amazon Vs. Wish (Products, Shipping, Returns + Customer Satisfaction)

Amazon and Wish are two popular online retailers. They both have pros and cons, but which one is the best?

In this comprehensive comparison, we will take a look at everything from prices to shipping times to see if Amazon or Wish comes out on top, so keep reading to learn more!

Amazon Vs. Wish In 2022

Amazon is a massive online retailer that sells just about anything, while Wish is a smaller site that specializes in discounted items in 2022. Products on Amazon tend to be more expensive than on Wish, but Amazon offers better shipping times and a more comprehensive product selection. Amazon also has a better return policy than Wish.

If you are interested in a more detailed comparison of Amazon and Wish’s products and services, keep reading for more facts!

What Types of Products Can Be Found on Wish?

Wish sells a wide variety of products, ranging from clothes to electronics. Some of the most popular items on Wish include clothes, beauty products, home goods, and accessories.

One area that Wish is known for is its designer duplicate handbags.

Rather than pay thousands for name-brand handbags, shoppers can find a high-quality duplicate on Wish for a fraction of the price.

For example, this Micky Ken bag is only $20 but bears a close resemblance to this designer bag that costs between $187 to $468.

For shoppers who have more disposable cash, there are also several authentic brand name shops on Wish like Coach and Tory Burch.  Overall, Wish specializes in discounted items.

What Types of Products Can Be Found on Amazon?

Overall, buyers are drawn to Amazon because they sell a wide range of products, from groceries to furniture.

In addition, Amazon also has a section for electronics, including cell phones, tablets, and laptops.

Compared to Wish, Amazon is the better option if you are looking for various high-quality electronic products.

Like Wish, Amazon also has a large selection of handbags modeled after high price designers.

Although on Amazon, shoppers can also find many more high-end brands like Michael Kors, Kate Spade, Prada, and Marc Jacobs.

Are Wish Products Cheaper Than Amazon?

Usually, Wish products are cheaper than Amazon. For example, this pair of Nike Air Max Oketo shoes cost $105.99 on Amazon, while a similar pair of shoes cost $66 on Wish.

However, since Amazon is a marketplace, sometimes it is not always the case that Amazon is more expensive.

For example, if shoppers are looking for refurbished laptop deals, Amazon would win out with a Chromebook at less than $61 compared to $88 on Wish.

Does Amazon Ship Faster Than Wish?

Does Amazon Ship Faster Than Wish?

Typically, Amazon ships faster than Wish. Amazon offers free two-day shipping for Prime members on many items, while Wish products usually ship from overseas.

In addition, since Wish products come from multiple merchants, shoppers are charged by the item for shipping rather than per order, as seen on Amazon.

Amazon also has a broader range of products eligible for free shipping. In terms of delivery times, Amazon is the clear winner over Wish. 

Does Amazon Have Better Customer Service Than Wish?

Both Amazon and Wish have 24/hour customer service with chat features.

In addition, both platforms have an extensive knowledge base full of information about shipping, order tracking, payment issues, and more.

Therefore, Amazon and Wish both have excellent customer service.

What Is Amazon’s Rating on TrustPilot?

On TrustPilot, Amazon has a rating of 1.8 out of five stars. This is based on ratings from 235 customers.

However, it should be noted that TrustPilot reviews are open to anyone, and Amazon reviews are frozen currently. 

What Is Wish’s Rating on TrustPilot?

Since Wish is a verified company on TrustPilot, it has a more reliable rating. Currently, Wish has a rating of 4.2 out of five stars on TrustPilot.

This is based on ratings from over 100,000 customers. Therefore, Wish is the clear winner when it comes to customer satisfaction.

How Does the Return Process for Wish Compare to Amazon Returns?

Typically Amazon allows customers to return most items within 30 days for a full refund. In addition, Amazon also has select products eligible to receive an instant refund.

Besides instant refunds, shoppers will receive other refunds in 3-10 business days.

On the other hand, Wish also has a 30-day return window. However, in most cases, shoppers will be charged a fee to cover return shipping.

Additionally, a request must be submitted through the Wish assistant and can take as many as 14 days for the refund to appear in your account.

Further, it should be mentioned that the following items are ineligible for return or refund with Wish:

  • Perishables
  • Health and Hygiene products (lotions, makeup, toothpaste, etc.)
  • Electronic Media (software with broken seals)
  • Services (any service received is subject to the provider’s return policy rather than the Wish return policy.)

Is Amazon Connected to Wish?

Although both platforms sell similar discounted products, Amazon is not connected to Wish. Furthermore, Amazon is a publicly-traded company, while Wish is privately owned.

To learn more, you can also read our posts on Amazon vs Wayfair, how to find someone’s Amazon wish list, and Amazon returns warning.

Conclusion

The majority of customers will choose to shop on Amazon. Although Wish is generally less expensive, it has longer shipping times, a smaller selection of goods, and a more restrictive return policy.

In comparison, Amazon offers a broader selection of products and has faster delivery options. Therefore, if you want to have the most pleasant online shopping experience possible, go with Amazon!

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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