Amazon Vs. Wayfair (Products, Which Is Cheaper, Returns + Customer Satisfaction)

Amazon and Wayfair are both online retail giants. Amazon has been around for longer, but Wayfair is quickly catching up. So, which one is better?

In this comprehensive comparison, we will take a look at all the critical factors to help you decide!

Amazon Vs. Wayfair In 2022

Wayfair and Amazon are competitive websites that sell inexpensive furniture and home goods. However, each website has distinct differences. Overall more product categories aside from furniture are available on Amazon. In contrast, Wayfair is a specialty furniture and home goods retailer. Both websites have poor customer satisfaction ratings due to customer service.

To compare the benefits of shopping on Wayfair versus Amazon, including details of website-specific discounts, keep reading!

Who Is Wayfair’s Competition?

Wayfair’s main competition is Amazon. However, other companies sell home goods, such as Ikea and Target.

Furthermore, Wayfair also competes with furniture stores, such as Ashley Furniture and Crate & Barrel.

What Kind of Products Are Found on Amazon?

Overall, Amazon sells almost everything. While browsing the Amazon website, shoppers can find products such as books, clothes, electronics, groceries, and furniture.

With this large selection of products available, the most popular items selling on Amazon at this

time are computers, video games, handmade artisan items, and books. 

Additionally, Amazon has begun catering toward more specific niches in recent years, such as vintage decor items, cosplay costumes, and a number of other smaller markets.

What Kind of Products Are Found on Wayfair?

Unlike Amazon, Wayfair is a specialty retailer. Wayfair specializes in selling home goods such as furniture, decor, appliances, and bedding.

On Wayfair’s “Top Selling Items” page, some of the most popular products currently available on Wayfair include kitchen islands, coffee tables, mattresses, collectible spoons, and more.

Additionally, Wayfair gives customers the option to shop by styles, such as Modern & Industrial, Farmhouse & Rustic, Bohemian, and Coastal, among other more niche items and markets.

Is Amazon a Good Place for Shoppers to Buy Furniture?

Amazon is an excellent place to buy furniture if you’re looking for a wide variety of styles and brands.

Certain items such as couches, coffee tables, bookshelves, and bureaus are available at competitively low prices and rated by Amazon customers as being good quality for the price.

However, Amazon also provides high-end furniture brands like Signature Design by Ashley, Bush Furniture, and more.

Is Wayfair a Good Place for Shoppers to Buy Furniture?

Is Wayfair a Good Place for Shoppers to Buy Furniture?

Wayfair is an excellent place to buy furniture if you’re looking for affordable prices and unique styles. Although Amazon offers more variety, Wayfair often has better deals.

As well, Wayfair’s selection is generally considered to be of higher quality, providing brands such as Joss & Main, AllModern, Birch Lane, and other good quality brands.

Why Are Wayfair Prices So Cheap?

One reason Wayfair has such low prices is that the company sells directly to customers, which cuts out the middleman and saves on costs.

Additionally, Wayfair operates on a low-margin business model, making less profit per item sold.

What Is Amazon’s Return Policy on Furniture?

Amazon’s return policy varies depending on the item. Most items can be returned within 30 days for a full refund, while others like downloadable software are ineligible for return.

Some furniture products also have a different one-year return policy, and Amazon will provide a return shipping label if the item is damaged, defective, or not as described.

For more information on Amazon’s return policy, you can visit the company website.

What Is Wayfair’s Return Policy on Furniture?

Like Amazon, Wayfair has a 30-day return policy for most items, including furniture.

Shoppers can return an item for a refund, credit, or exchange, and Wayfair will also provide a return shipping label if the item is damaged, defective, or not as described.

In addition, items that were part of a wedding registry have up to 90 days to be returned for a refund.

What Services Does Amazon Offer for Shoppers?

Amazon offers various services, including Amazon Prime, which gives you free two-day shipping and access to streaming services.

Additionally, Amazon also provides business services like Amazon Web Services, a cloud computing platform.

What Services Does Wayfair Offer for Shoppers?

Wayfair also provides several valuable services, including free delivery on purchases over $35 and a 100% satisfaction guarantee.

In addition, Wayfair also has a loyalty program called Wayfair Rewards. For an annual fee of $29.99, Wayfair shoppers receive benefits like:

  • Free Shipping
  • Discounted (25%) In-Home Services
  • Exclusive Perks & Promotions
  • Free Next Day Shipping On Select Items

How Expensive Are Products on Amazon Compared to Wayfair?

Generally, quality furniture on Amazon is more expensive than on Wayfair.

However, Amazon offers sales and discounts on items, so it’s possible to find lower prices on Amazon if you’re willing to wait for a sale.

Further discounted products may be found on Amazon affiliate sites like Woot, Amazon Warehouse, Treasure Trunk, and Amazon Outlet.

Furthermore, Amazon offers Digital Deals and coupons to provide substantial savings for shoppers.

How Does the Shipping Speed on Wayfair Compare to Amazon?

Amazon has faster shipping than Wayfair. Amazon Prime offers same-day, next-day, and two-day shipping for most items.

In comparison, Wayfair takes an average of three to five days to ship items.

However, Wayfair does offer free shipping on orders over $35, and with the Wayfair Rewards program, shoppers can get free shipping and next-day delivery of select products.

What Are the Payment Options for Amazon and Wayfair?

Amazon accepts Amazon credit, Apple Pay, Amazon Pay, gift cards, credit cards, debit cards, and bank transfers.

Likewise, Wayfair also accepts Apple Pay, gift cards, credit cards, debit cards, bank transfers, PayPal, and Wayfair credit.

In addition, Wayfair offers financing options for purchases over $500.

What Is Amazon’s TrustPilot Rating?

Amazon has a TrustPilot rating of 1.8 out of a five-star rating system. This low rating for Amazon is likely due to numerous complaints related to poor customer service.

What Is Wayfair’s TrustPilot Rating?

Wayfair has a TrustPilot rating of 1.4, which is lower than Amazon’s rating of 1.8. Both Wayfair and Amazon have substantial complaints about how customer service is provided.

However, Wayfair also has many complaints about product description inaccuracies, delivery, and assembly of products.

To know more, you can also read our posts on Amazon furniture return policy, buying furniture on Amazon, and does Amazon deliver furniture.

Conclusion

Amazon is the better option for people looking for a wide variety of products. However, Wayfair is usually the better option for people looking for the best deals on home goods.

Furthermore, Amazon offers more services and superior customer service, while Wayfair has lower prices. Ultimately, deciding between the two platforms depends on what you’re looking for.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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