Best Buy Camera Return Policy (All You Need To Know)

Best Buy, one of the leading electronic retailers in the United States, offers customers an inclusive return policy for various items.

However, if you have recently purchased a camera from Best Buy, you might be wondering about its return policy for these devices. Here is what I discovered!

Best Buy Camera Return Policy

Best Buy’s camera return policy allows customers to return any camera (DSLR, point-and-shoot, camcorder, action camera, etc.) within 15 days of purchase or delivery. Customers should bring their receipt, box, and accessories when returning a camera to Best Buy for a full refund.

If you want to know more details on how to return your camera to Best Buy, check out Best Buy’s general camera return policy below to see all the details!

What Is Best Buy Camera Return Policy?

Best Buy has a fairly simple camera return process. You can return your camera, DSLR, camcorder, or GoPro, for any reason within 15 days of purchase and full-frame cameras within 30 days.

All you need to do is call customer service, and they’ll give you a Return Merchandise Authorization number and instructions on where to send it.

It is important to note that Best Buy expects all original packaging and accessories, accompanied by proof of purchase, for the employees to process the return request.

If the original packaging and accessories of the camera are not available during the return, Best Buy will deduct an amount to cater for the missing items.

What Are Best Buy Camcorders And Camera Accessories Return Policies?

Best Buy’s liberal return policy allows you to return cameras and camcorder accessories within 30 days after purchase.

They also allow you to return opened cameras and camcorders within the same timeframe.

Additionally, Best Buy allows customers to return camera lenses and flashes within 30 days after purchase. In this case, they recommend that you return any of the two unopened.

Best buy allows customers to return camcorders within 15 days, whether opened or unopened.

Similarly, Best Buy allows customers to return photo films within a time frame of 30 days if unopened.

How Long Do I Have To Return My Camera To Best Buy For A Refund?

In most cases, customers have 15-30 days to return a camera to Best Buy, however, if you are a Best Buy member, this may be extended to 45 days.

This policy applies to all types of cameras: mirrorless cameras and DSLR cameras. However, it’s best to check with the store where you purchased the camera for a refund.

If you bought your camera online (including brands such as Canon, Nikon, Lumix, GoPro, Sony, Leica, etc.), you’re entitled to get your money back if the camera is faulty, damaged, or different from what you ordered.

Best Buy’s generous return policy allows you to return a product within 14 days of purchasing it if you have the receipt.

However, if you don’t have your receipt, you can still return it within the stipulated return and exchange period as long as you have alternative proof of purchase and a valid ID.

Does Best Buy Accept Returns On Opened Boxed Cameras?

Yes, Best Buy accepts returns on opened boxes.

The store accepts returns on opened-boxed camera products as long as the product is not used and is returned with the original packaging.

Is A Receipt Required When Returning A Camera To Best Buy?

Is A Receipt Required When Returning A Camera To Best Buy?

You don’t need a receipt to return the camera at Best Buy, but it is important to have it just in case.

The company has developed an easy and fairly lenient return policy. The staff at the store will check to make sure that the serial number on the camera matches their records.

If those numbers don’t match, then you’ll probably not get a refund, but instead a store credit.

What Is The Cost Of Returning A Camera At Best Buy?

From our research, there is no additional cost or restocking fee for returning cameras to Best Buy, even if the box is open.

However, for camera accessories such as lenses, lights, and flashes, there may be a restocking fee if the product is returned with an open box.

To learn more, you can see our full guide on Best Buy’s restocking fee policy.

Additionally, It’s also good to note that the customer can return the camera for free using the provided company’s prepaid UPS shipping labels.

How Long Will It Take For My Camera Return Or Refund To Process At Best Buy?

How long it takes to process a return depends on how quickly you send it back.

If you send it back within the first 15 days after you buy it, it will take only 7-10 business days to process.

However, it could take up to 10 business days to process if you purchased through a credit card.

However, refunds are processed Monday-Friday and can take longer during peak periods.

Can I Return Security Cameras To Best Buy?

Yes, you can return security cameras or any other camera to Best Buy within 15 days after delivery or purchase.

Nevertheless, if you would love to get a full refund, you should return the security camera in its original packaging and include all accessories.


Best Buy has a pretty good return policy that allows you to return cameras purchased on the brand’s website within 15 days of purchase.

As part of the process, you need to ensure that all the accessories are shipped together with the camera box and all the manuals and user guides in one package.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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