Best Buy Open Box Return Policy (All You Need To Know)

As one of the multinational electronic stores in the U.S., Best Buy allows customers to return most items that they are not fully satisfied with.

However, many customers have little or no insight into the return policy of open-box items at Best Buy. Most often ask, what is Best Buy’s open box return policy? Here is what I found out!

Best Buy Open Box Return Policy

Best Buy’s return policy allows customers to return open box items within 14-45 days from the day of purchase. If you are dissatisfied with an open box item, you must have proof of purchase and valid photo identification for Best Buy to process your request.

If you want to know more about the open box return policy at Best Buy, whether Best Buy open box has a warranty, and much more, keep reading!

What Is Best Buy’s Return Policy On Open Box Items?

Best Buy Return Policy on open box items permits customers to request for return through mail or at any Best Buy physical store.

However, it is necessary to provide proof of purchase such as original receipts, packing slips, gift receipts, or credit card statements when requesting the return of an open-box item.

Best Buy allows customers to return nearly all open-box items (including open-box items, new, clearance, pre-owned, and refurbished products) as long as the return is made within the applicable return and exchange period.

The return has to be made within 15 days of purchase for standard membership customers, while Elite and Elite Plus members have up to 30 and 45 days, respectively.

Additionally, Best Buy requires that you present the original packaging and accessories when making a return request.

If original packaging and accessories are not available when requesting for return, Best Buy will deduct some amount off your refund to replace missing items in the package.

It is important to note that Best Buy may deny your request for a return if the open box item has no proof of purchase, no valid photo identification, or appears damaged, defective, or dented.

Can I Return An Item To Best Buy With a Box Or Original Packaging?

Surprisingly, you can return electronics to Best Buy without the original box or packaging! According to the Best Buy website:

“If you do not have all the original packaging or accessories, that’s okay too. We can process a return with a non-refundable deduction on your refund for what is missing.”

However, one thing to note is that Best Buy will, at a minimum, require a receipt or proof of purchase for a refund to occur without packaging.

Additionally, Best Buy returns without a box/packaging will also have to be returned within 14-45 days of purchase.

Is Open Box Worth It At Best Buy?

Is Open Box Worth It At Best Buy?

Open Box items are worth it if you consider the buying price of the item, although they might not always be a good deal in terms of quality.

Open-box items often have lower prices than new items and can help you save a buck.

If you see an item marked as an ‘open box,’ it simply means that the package has been opened and returned, but not necessarily because the item is defective or damaged.

For instance, a buyer might have returned an open-box mobile phone or gaming PC because they did not like the color or model or they changed their mind about the purchase.

However, since some customers have issued complaints of open-box items, you should consider testing the item before purchasing to avoid any arising issues on the product.

Does Best Buy Open Box Have Warranty?

According to the Best Buy Outlet Guide, open-box items do have a warranty for products, depending on the product type.

Most open-box products at Best Buy are covered under warranty, although exceptions may apply.

If the manufacturer’s warranty of an open box item has ended, the local Best Buy store can provide service to items that are no longer covered by the warranty.

For instance, if you bought an open-box MacBook Pro, you should be covered by a warranty of up to 1 year from the day of purchase.

What Does Best Buy Open Box Excellent Mean?

The Open Box Excellent tag on an item describes the working conditions of the specified open box item.

Once an item is returned to a Best Buy Store, it is inspected and tested to verify the working conditions and physical appearance.

Therefore, depending on the working condition, best buy items can be tagged as Excellent-Certified, Excellent, Satisfactory or Fair.

Additionally, most open-box items are accompanied by all parts and accessories, with exceptions indicated on the conditions of the product.

If you are looking to learn more, you can see our related posts on Walmart return policy without box or opened box.


Best Buy provides an inclusive return and exchange policy that accommodates open-box items. Therefore, customers should not hesitate to make a return request for open-box items within the return period.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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