Can I Cancel a FedEx Shipment? (+ Other Common FAQs)

Maybe you have buyer’s regret and changed your mind about ordering something, or maybe you found a cheaper shipping option elsewhere. Whatever the reason, you find yourself wanting to cancel a FedEx shipment.

Well, in this article, you’ll learn all about how to cancel FedEx shipments, including how to do it, what the deadlines are, and whether or not you can get a refund, so keep reading!

Can I Cancel a FedEx Shipment In 2024?

FedEx customers have 12 hours on or before the ship date printed on the label to cancel an order in 2024. Canceling a package in transit is possible. For shippers, this involves contacting FedEx and having the package returned to the sender. For recipients, this involves refusing delivery. Shipments can be canceled via the Delivery Manager or Ship Manager tools.

If you’ve got a FedEx shipment that you need to cancel, then make sure to keep reading this article for more useful facts!

How Long Do I Have to Cancel a FedEx Shipment?

You can cancel an online shipment within 12 hours on or before the ship date printed on the label.

Can You Cancel a FedEx Package in Transit?

It’s possible to cancel a FedEx shipment before it has gone out for delivery, but things become a little bit more difficult once a package is in transit.

While FedEx has a good system for rerouting packages to an alternate delivery location, this system isn’t really set up to stop packages once they’re moving within the FedEx network.

However, you do have options.

For example, if you’re the shipper and want to cancel a delivery, call FedEx customer service at 1 (800) 463-3339.

When you call, tell the representative to cancel the delivery and request that the package be returned to you.

Further, if you’re the consignee (i.e. the person receiving the package), you have two options.

You can either contact the shipper and request that they cancel the shipment, or you can refuse the delivery when it arrives.

To refuse the order, leave a note on your door stating that you’re refusing the package and requesting that the driver not leave the item.

How Do I Cancel a FedEx Shipment?

How Do I Cancel a FedEx Shipment?

To cancel a delivery and have a package returned to the original shipment address, follow these steps:

  1. Sign in to your FedEx account.
  2. Go to the tracking page and enter your tracking number.
  3. Choose Manage Delivery, then Return to Shipper.
  4. Give a reason why you’re returning the package.
  5. Click Continue.
  6. Provide your contact information and click Submit.
  7. Note down the case number, then click Done.

For business customers using Ship Manager, follow the steps below to cancel a shipment:

  1. Login to your FedEx Ship Manager account.
  2. Click the Shipment tab on the left navigation bar.
  3. Select the three vertical dots next to the shipment you want to cancel.
  4. Click Cancel.
  5. Cancel the package pickup if it was previously scheduled.

Can I Get a Refund After Cancelling a FedEx Shipment?

If you’re canceling a FedEx shipment, it’s reasonable to wonder whether you can get a refund. Well, the answer really depends on each situation.

For example, if you bought a label that you didn’t use, you’ll get your money back with no problem.

To do so, simply cancel the label within 90 days of it being created and wait for the money to hit your account.

This process is easy because FedEx uses a bill-on-scan service. That means labels aren’t charged until they’re used, so no refund process is necessary.

If you’re the shipper and are canceling a shipment that’s already gone out, you’re mostly out of luck when it comes to requesting a refund.

Perhaps the only instance where you could get a refund is if FedEx made a mistake (e.g. damaged or lost your package).

If you’re the package recipient and are refusing the delivery, you may be able to request a refund, provided that you can give a good reason.

However, it’s not entirely clear which reasons FedEx accepts when issuing refunds, so contact customer service for more information.

To learn more, you can also see our posts on FedEx shipping restrictions, FedEx reptile shipping, and how fast is FedEx Home delivery.


When it comes to canceling a FedEx shipment, the best advice seems to be to do it sooner rather than later. If you decide to cancel just after purchasing a label or before the package gets sent out, you have a good chance of getting a refund.

If, on the other hand, your package is already in transit, there’s not much you can do aside from refusing delivery and/or having the package returned to the sender. If you go that route, it’s also likely that you won’t get a refund.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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