Can Walgreens Look Up Receipts? [Full Guide]

It can be difficult to keep a track of all the receipts you get for your purchases and find the right one in case you need to return an item.

Since Walgreens (one of the largest drugstore chains in the U.S.) has records of transactions, you may be wondering: can Walgreens look up receipts? Read on to find out the answer!

Can Walgreens Look Up Receipts In 2022?

Yes, Walgreens can look up receipts for all Balance Rewards members, as long as they swiped their Balance Rewards card when making the payment. Walgreens allows full refunds for purchases made within 30 days, but only partial store credit refunds if you are not a Balance Rewards member.

If you want to know more about the conditions for Walgreens to look up your receipt and if you can get an item returned without being a Balance Rewards member, keep on reading!

Can You Return An Order At Walgreens Without A Receipt?

Yes, you can return an order at Walgreens without a receipt. However, you can only do this if you meet the following two conditions:

  • You are a Walgreens Balance Rewards member
  • You swiped your Balance Rewards card at checkout when making the payment

As long as you meet the above conditions, the Walgreens employee at the store will be able to look up the receipt for your purchase and offer you a return with a full refund. The refund will be made on the mode of payment you used when buying the item.

Note that to authorize the return, Walgreens will ask you for a photo ID. You can show any valid photo ID including your U.S. Driver’s License, U.S. State ID, Passport, or U.S. Military ID.

What Is The Duration Limit For Returning Products Without Receipts?

What Is The Duration Limit For Returning Products Without Receipts?

Walgreens has a 30-day return (or exchange) policy for all products, whether you have a receipt or not. So any purchases made within the last 30 days will be considered for return.

However, this policy is left to the discretion of the store manager. In some cases, the store manager may agree to return an item after 30 days if there is a valid reason for the delay.

Does Walgreens Look Up Receipts If You Are Not A Balance Rewards Member?

Unfortunately, Walgreens will not look up receipts if you are not a Balance Rewards member.

Can You Return An Order If You Are Not A Balance Rewards Member?

Even though Walgreens does not look up receipts if you are not a Balance Rewards member, it still allows the return of products and items without receipts within 30 days.

However, Walgreens will only return the item at its lowest advertised price and give you the refunded amount in store credit through Walgreens gift cards. Note that you will be required to present a valid photo ID to complete this return.

Can You Return An Order After 30 Days Of Purchase?

This decision is left to the store manager, so the manager may or may not decide to return your order beyond 30 days depending on the validity of your reason. 

However, if your order is indeed accepted for return after 30 days, you will only get the refund in the form of store credit through Walgreens gift cards.

What Items Does Walgreens Not Return?

Even if you are a Balance Rewards member, Walgreens will not accept the following products for returns:

  • Prescriptions
  • Seasonal items
  • Sexual wellness items

As for contact lenses, these can be accepted for returns if you received the incorrect lenses, found them to be defective or damaged, or simply ordered the wrong prescription.

To learn more, you can also see my guides on using EBT at Walgreens, if Walgreens accepts GoodRx, and also the Walgreens price match policy.

Conclusion

Walgreens can indeed look up receipts as long as you are a Balance Rewards member and used your Balance Rewards card at checkout when you were buying the item. In this case, you will get a full refund for purchases made within 30 days. However, if you are not a Balance Rewards member, you will only get a partial refund in the form of store credits.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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