Costco Complaints (Contact Details, How To Make a Complaint, Are They Taken Seriously + More)

Costco is the largest membership-based warehouse store in the United States. While extremely popular as a place to shop for a wide assortment of items in bulk, Costco does receive complaints like most other stores.

If you have been curious about filing complaints with Costco, or if you have other questions about the most common complaints at Costco, keep reading to see what I’ve discovered!

Costco Complaints In 2022

To make a complaint, contact Costco’s customer care number at 1-800-2678 or email customerservice@costco.com as of 2022. Another way to leave a complaint is to click on the “Feedback” tab on the right-hand side of the Costco.com homepage. From there, customers can leave feedback. Also, the Better Business Bureau allows you to file complaints.

For additional information about lodging a complaint about Costco or other common questions about Costco, keep reading!

How Do I Contact Costco?

There are several avenues to communicate with Costco, including:

  • Call Customer Care at 1 (800) 774-2678
  • Email Customer Care at customerservice@costco.com
  • Use the Customer Care Form
  • Follow Costco on Twitter and send a direct message
  • Follow Costco on Facebook and send a direct message

Are Complaints Taken Seriously At Costco?

While some have argued that Costco does not take complaints seriously enough, the evidence shows that the company does. That said, a few arguments for this are as follows:

  • 90% of customers renew their yearly membership, verifying that Costco customers are satisfied by Costco’s products and customer service.
  • Costco offers multiple convenient modes of communication to its members. These include its online feedback form on the website, an email address, and a phone number.
  • The customer service at Costco is consistently rated very high by its members. In fact, Costco ranks at the top in customer satisfaction amongst other top-rated stores.
  • Employee retention is very high, something like 94%, which is very good. Therefore, employees are treated fairly.

As you can see, Costco demonstrates it is serious about listening to the complaints and needs of its customers.

What Are The Most Common Complaints That People Make About Costco?

As popular as Costco is, it is not immune to criticism from customers and store employees alike. With that, people have lodged several types of complaints about Costco.

Further, these complaints include concerns about the layout of the warehouse store, which some have commented to be outdated.

In addition, other complaints center on the helpfulness of Costco’s employees.

Or, to be more specific, some complain that Costco’s workers have hounded them about renewing memberships or about particular products for sale.

Still, other complaints mention poor customer service skills from employees, including less than stellar communication skills when dealing with people.

At times, there are also concerns about the long lines at Costco at the checkout, which might partly be due to inadequate staffing.

While these may be the most common types of complaints, others might complain about the store’s prices and the list goes on.

How Do I Complain About A Manager At Costco?

How Do I Complain About A Manager At Costco?

To complain as an employee about one of your Costco managers, you are fully permitted and encouraged to do so by calling the Human Resources phone number at 1-800-284-4882.

Also, Costco has an Open Door policy, meaning employees are highly encouraged to resolve the issue face-to-face at the store level.

If this is not possible, handling it through HR would be the next best step.

Additionally, it is important to note that employees are free of any worries about retaliation, such as being fired if they report a manager or coworker.

Moreover, members or other customers of Costco who may have a complaint about a manager at a specific store may complain with Costco via the steps outlined above.

What About Complaints Regarding The Pharmacy At Costco?

The pharmacy department at Costco has its own customer service line, which is 1-800-607-6861.

Or, similar to other complaints, a pharmacy customer can visit the Costco website and click on the “Feedback” tab on the right to send a suggestion or complaint about the pharmacy.

How Do I Complain About The Food Court At Costco?

Costco has a small but famous food court with various items such as soft-serve ice cream, hot dogs, pizza, soft drinks, and more.

But, while the food is fairly tasty and inexpensive, problems may arise with food quality, table cleanliness, etc.

Further, if any issues come up while ordering or eating at the food area in Costco, the best way to complain is to direct a concern immediately to the food service workers on the job.

If that isn’t possible, find a store manager. Also, another suggestion is to again utilize the “Feedback” tab at costco.com.

From there, you can select the exact store with the food court issues, making it easy to submit a detailed message if you’d like.

To know more, you can also read our posts on how to quit Costco, what is Costco, and Costco SWOT analysis.

Conclusion

While Costco is one of the most well-liked warehouse stores to join, there is room for improvement.

If you have an issue at Costco, customers and employees can file complaints.

With that, these complaints range from small but annoying problems such as cluttered aisles to more significant issues such as injuries or harassment.

While Costco is an excellent place to work and treats customers very well, anyone with a complaint can follow steps to make sure managers and higher-ups at Costco hear their voice.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

1 thought on “Costco Complaints (Contact Details, How To Make a Complaint, Are They Taken Seriously + More)”

  1. On 6/29/22 I was in you Costco warehouse store in Winchester,Va
    Ordered a hotdog and drink at the food court, I could not believe you have started serving you hot dog by putting it in a brown paper page not wrapped . If cost that much to wrap a hotdog I’ll be glad to pay more to have it properly wrapped.

    Reply

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