Costco Glasses Return Policy (Prescriptions, Lenses, Frames, Contacts + More) 

Costco Wholesale is the country’s largest warehouse retailer, best known for offering generous prices for exclusive members. In addition, Costco offers health-related services from its internal pharmacies and opticians. 

If you’ve purchased glasses, lenses, frames, or contacts from Costco’s opticians, you may question the return policy. I’ve mapped out all you need to know! 

Costco Glasses Return Policy In 2022

Costco does not offer returns or exchanges for prescription glasses or sunglasses to customers in 2022. However, if the prescription for your glasses is incorrect, you can have them replaced and modified by Costco. In addition, contact lenses can be returned to Costco up to 5 years after purchase if they are unused. 

For more information about what optical services Costco offers, how to return items, and if you need to be a Costco member, then keep reading! 

Can I Return Prescription Glasses To Costco? 

Costco Optical is unable to accept returns or exchanges on prescription glasses or sunglasses purchased from their optical department as with other personalized items.  

The exception to this is if Costco has made an error with your prescription. If this is the case and you are struggling to adjust to your new glasses, believe the prescription to be too strong or too weak or other similar issues, then they can be returned to resolve the issue. 

For Costco to adjust the lenses in your glasses using your prescription, you will need to schedule an appointment at the Costco opticians to rectify the error with your glasses. 

Can I Return My Costco Glasses If I am Unhappy With Them? 

Non-prescription glasses such as those intended for reading, sun blocking, and reflecting blue light are covered by Costco’s 100% satisfaction guarantee. Therefore they are returnable anytime if the product is unsatisfactory. 

Unfortunately, customers cannot return prescription glasses or opened contact lenses, even if you are unhappy with them.

Therefore, it is essential to be sure of your decision before placing a purchase. 

Costco gives you between 60-90 days to return your glasses for alterations, depending on the location of your Costco.

If in doubt, ask when purchasing the glasses or contact their customer services for support. 

Can I Return Contact Lenses To Costco? 

Contact lenses are eligible to be returned to Costco as long as they are in perfect condition for up to 5 years after the purchase date.

This means that the contact lenses from Costco must be unopened, unused, and not damaged. 

You can also request a pair of trial lenses from Costco opticians to ensure you are satisfied with the brand and comfort of your lenses before you purchase a larger order. 

How Can I Return Contact Lenses To Costco? 

How Can I Return Contact Lenses to Costco? 

To begin a return, bring your contact lenses to the optical department at Costco with your membership card. 

Alternatively, if you purchased your contact lenses online, you can begin your return using the options given once you have logged into your Costco account. 

You do not need your receipt as long as you have your member’s card, as your purchase will be stored on the Costco system. 

Does Costco Have A Glasses Warranty? 

Unfortunately, Costco is unable to provide a warranty for its frames and lenses.

This includes offering no cover for scratches or breakages to lenses or frames, even if purchased from Costco. 

Do I Need A Costco Membership To Buy Glasses Or Contact Lenses? 

Yes, you need a Costco membership to purchase glasses or contact lenses from Costco.  

Costco memberships are priced at $60 for the full year, which can be canceled and refunded at any time after purchase. 

Do I Need A Costco Membership For An Eye Exam? 

You do not require a membership to Costco to have an eye exam at the Costco opticians, which are often competitively priced in line with the retailer’s ethos.

You can use the online store finder to locate your nearest Costco location.

To learn more, you might also be interested in reading up on whether or not Costco repairs glasses, if Costco takes VSP and EyeMed, and also whether or not Costco accepts GoodRx.

Conclusion

Costco does not accept returns on prescription glasses or sunglasses. However, Costco is able to accept returns on contact lenses purchased from their optical department up to 5 years after the initial date of purchase. Non-prescription glasses are returnable anytime if they are unsatisfactory.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

Leave a Comment