While Amazon is known for offering a rather reliable service, sometimes customers require assistance when dealing with orders or when they have questions about a product.
Therefore, customers may wonder how they are able to get ahold of Amazon. So, does Amazon have a phone number, or do they offer other avenues for customer service? If you’d like to find out, keep reading!
Does Amazon Have a Phone Number to Call?
Amazon has a phone number for customer service that is available 24 hours a day. Customers can speak to real customer service representatives from 3 am to 10 pm PST and can use Amazon’s automatic customer service recordings from 11 pm to 2 am. Amazon’s phone number is 1-888-280-4331, and it is available to customers worldwide.
If you’d like to learn more about Amazon’s other methods of customer service and how customer service can assist in making returns, refunds, and more, keep reading for more facts and tips!
How Can I Contact Amazon Customer Service?
In order to contact customer service directly, customers can phone Amazon’s 1-800 number 24 hours a day, 7 days a week.
Additionally, customers can reach a live person during the hours of 3 am- 10 pm and can use pre-recorded help from 11 pm- 2 am!
However, customers may have to endure a long wait time when phoning Amazon’s customer service number.
Fortunately, though, they offer a couple of other options for how to obtain help.
Amazon offers a live chat feature on their customer service page, where customers can talk to a live customer service agent via instant message.
Customers should, however, note that agents using the live chat feature is not authorized to conduct certain actions and may recommend that customers phone the 1-800 number if they have a complex issue.
Does Amazon Have 24/7 Customer Service?
Amazon offers 24/7 customer service both through their website chat feature as well as their 1-800 number.
However, customers can only reach live customer service agents from 3 am- 10 pm PST.
From 11 pm- 2 am PST, customers may only take advantage of Amazon’s bot customer service, which is programmed both into the website chat feature and through their 1-800 number.
Therefore, if customers have a complex issue that requires a live agent’s assistance, they are recommended to contact Amazon during the mid-morning to early evening, as that is the best time to reach a live agent.
How Can I Get a Refund on Amazon?
Customers who require a refund from Amazon can utilize their Return page rather than having to contact a live customer service agent!
In order to request a refund, customers may do the following:
- After logging into their account, customers must open the Your Orders page, available on the right-hand side of their screen
- After locating the Orders page, locate the order that requires a refund and select the “Problem With Order” option
- Select a problem from the list and press the “Request Refund” option
- Enter any relevant comments into the comment box and press “Submit”
Customers should note it may take up to a week for Amazon to review and approve a refund request.
However, once Amazon has made its decision about the refund, Amazon will send an email to the customer who made the request.
How Can I Get a Refund from Amazon if I Don’t Have a Delivery?
If a customer does not receive a package they’ve ordered from Amazon, they can request a refund and make a claim by going to Accounts & Lists > Your Account > Your Orders.
After locating the Your Orders page and selecting the order they’d like a refund for, customers can select the “File/View Claim” option.
In the first box, customers may explain why they are making a claim and may choose Request Refund Through A-Z Guarantee in the second box.
If customers do not receive a timely response about their A-Z Guarantee claim, they can receive more immediate assistance by contacting Amazon’s customer service phone number.
Do I Get a Refund if I Cancel Amazon Prime?
Customers who have made an Amazon Prime account but who have not used their Prime benefits are eligible for a full account refund.
After canceling their account, customers will receive their refund in 3-5 business days.
Amazon has a 1-800 customer service number available 24/7 for customers worldwide. From 3 am- 10 pm PST, customers may speak to a live customer service agent over the phone.
However, from 11 pm- 2 am PST, customers may utilize bot customer service.
In addition to their 1-800 number, Amazon also offers customer service through a live chat feature on their website.
During operational hours, customers may chat with a live customer service agent, and may go through a bot during Amazon’s off-hours.