Does ASOS Offer Free Returns? (All You Need to Know)

When you get a wrong or faulty item, you can return it for a refund or exchange, depending on the retailer.

ASOS allows customers to return items to company warehouses in exchange for a refund. But does ASOS offer free returns? Here’s all you need to know!

Does ASOS Offer Free Returns in 2024?

If you buy an item from ASOS that you want to return, you can do so for free in 2024. ASOS offers refunds if the item is still in its original condition. However, you must return it within 28 days to get a refund. ASOS will refund you within 14 days after your return has been processed at the warehouse.

Read on for more information about whether ASOS offers free returns, the full return policy, and exceptions, along with other useful and related facts!

What Is ASOS’ Full Return Policy?

According to the ASOS return policy, the retailer accepts items for free as long as they are still in their original condition. However, these returns are subject to additional rules, such as fair use.

If you return the item within 28 days, ASOS will give you a full refund using the original payment method used.

In 2019, ASOS changed its return policy to include an extended return period. Initially, the return period was 28 days, but the retailer pushed it to 45 days.

However, there’s a difference between the two periods. If you return an item within 28 days, you’ll get a refund, but from day 29 to 45, ASOS just issues a gift voucher.

You should return all ASOS items in their original condition to get a refund from ASOS.

During the return, all items will be checked by the warehouse team. They need to be unused and unworn, in their original packaging, and with labels and tags attached.

In addition, returns are the customer’s responsibility; therefore, ensure that your item is well packaged to avoid damages during shipment.

Additionally, you should also get proof of postage to follow up with ASOS.

How Can You Return ASOS Items?

You can return an item via the ASOS website for free by following these steps:

  1. On your ASOS account, go to “My Orders.”
  2. Select “Create Return” on the specific order you want to return.
  3. Choose the items you need to return and the reason for this.
  4. Search for the nearest drop-off point and select “Place Return.”
  5. You will receive a QR code on the “My Returns” section and by email.
  6. Place your return item in a single package. You can use any type of packaging as long as it’s secure.
  7. Take the QR code and your package to the drop-off point.

How Long Will It Take ASOS to Process the Refund?

How Long Will It Take ASOS to Process the Refund?

According to ASOS, the company processes customer refunds within 10 days after the drop-off. You will receive an email once the return has been processed.

Also, if you are using the ASOS app, you will get a notification once the return process is completed.

However, keep in mind that it can take up to 10 working days for funds to show up in your account.

Where Can You Drop Your Parcel Off?

If you are in the UK, you can use the QR code at any drop-off point that uses the same return services.

You can take the item to the nearest drop-off point, depending on the chosen carrier. ASOS uses Royal Mail Post Office, EVRi, ASDA, InPost, and Collect+.

If you are in the U.S., you can return the items to UPS or Nordstrom, depending on the delivery method.

However, other countries have their own courier services, so you should use the ASOS website to see the nearest delivery service.

Does ASOS Refund Shipping Charges?

When you return an item to ASOS, you’ll get a refund on the purchase cost but not on the shipping charges- ASOS does not cater to this cost.

In addition, if you return items to ASOS when they are damaged, worn, or in an unsuitable condition, you won’t receive a refund.

When this happens, ASOS might send the item back to you and have you pay for the delivery costs.

Will ASOS Offer Exchanges for Your Returns?

According to ASOS, the company no longer provides exchanges for its customers.

Therefore, when you return any item to ASOS, it won’t be exchanged with another item. Rather, you’ll get a refund instead.

The warehouse team will inspect returned items to confirm that the items are in good condition before the refund is processed.

Therefore, if you want a similar item in a different color or size, ASOS recommends that you order a new item from the website and pay for it using a refund.

What Items Can’t I Return to ASOS?

Although ASOS offers free returns, there are some items that the company won’t accept. You can’t return the following items to ASOS:

  • Pierced jewelry with a seal that has been tampered with.
  • Swimwear with broken labels and hygiene seal.
  • Face coverings with a broken seal.
  • Underwear if the labels and hygiene seals have been tampered with.
  • Face and body products if the protective seal is broken or the products are opened.

To learn more, you can also read our posts on ASOS order unsuccessful, does ASOS have stores, and ASOS order never arrived.


If you buy an item from ASOS that doesn’t work for you, you can return it for free. ASOS offers refunds as long as the item is still in its original condition.

However, you must return the item within 28 days to get a refund. ASOS will refund you within 14 days after your return has been processed at the warehouse.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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