When you order food from DoorDash, you always expect the delivery driver to handle your food with utmost care. That said, DoorDash takes food safety very seriously to ensure high customer satisfaction.
But what if you get an order from DoorDash, and think some of your food is missing? You may be asking: do DoorDashers tamper with the food? It’s a common question, so I decided to look into the matter more in-depth. Here’s everything I discovered!
Does DoorDash Tamper with Food In 2023?
DoorDashers aren’t allowed to tamper or touch your food in any way for any reason. However, some DoorDashers admit to tampering with or stealing food while delivering. If you suspect food tampering, it’s essential to contact DoorDash customer support over the phone, with the live chat feature, Twitter, or email in 2023.
To learn more about DoorDash’s food safety practices, how to report an issue, and much more, keep on reading! I’ve researched everything you need to know!
Are DoorDashers Allowed to Tamper with Your Food?
DoorDash restricts its delivery drivers from tampering with the food at all costs.
Further, DoorDashers are prohibited from opening the food containers or touching a customers’ food in any way.
Also, DoorDash recommends that delivery drivers place the food in an insulated bag to keep the food as fresh as possible.
Additionally, DoorDashers are supposed to keep the food flat, so it arrives just like it would at the restaurant.
Although DoorDash restricts its delivery drivers from tampering with food, it still happens from time to time.
In a recent survey of all food delivery drivers, over half admitted to stealing a customers’ food while driving to deliver it.
How Do You Know If a DoorDasher Tampers with Your Food?
Usually, restaurants include tamper-evident labels or packaging on the food in the form of a sticker seal.
So, if you notice the seal is broken, it’s pretty good evidence that the DoorDasher tampered with the food.
Or, if you think a considerable amount of food is missing from your order, a delivery driver might have mishandled your food.
Either way, it’s essential to report any issues with food tampering if you’re suspicious in any way.
What Should You Do If You Suspect a DoorDasher Tampered with Your Food?
If you suspect a DoorDasher tampered with your food, it’s important to report the issue to DoorDash’s customer support, and leave an honest review about the DoorDasher.
Use the DoorDash Feedback Option
After a DoorDasher completes your order, there’s an option to leave a review. So, if you suspect food tampering, it’s critical to report it.
Moreover, you must provide feedback within seven days of completed delivery. To leave a DoorDash review, follow these steps:
- Open the DoorDash mobile app
- Click on “Get Help”
- Locate the order that you want to leave a review for
- Select a reason that describes the issue you’re having
- Request a refund (if you wish)
Use DoorDash’s Live Chat Feature
On DoorDash’s mobile app and desktop platform, there is 24/7 chat support that’s available if you have any issues. For example, to start a live chat, follow these steps:
- Click on “Help” (on iPhones) or “?” (on Androids) in the upper right corner of the app
- Click on “Something Else”
- Press “Start Chat” with a support agent
- Type your problem in the text box in the pop-up window that appears
Contact DoorDash Via Email
Another way to file a complaint about an order or a DoorDash delivery driver is through email. That said, you can contact DoorDash’s customer support at email@example.com for help.
However, customers note that handling problems via DoorDash’s email are considerably slower than using the live chat feature or telephone number.
Contact DoorDash Over the Phone
You can call DoorDash’s customer support at 855-973-1040 to report an issue with food tampering as well.
With that, when you call this number, make sure you have the email attached to the order ready. By doing this, it will save you time when filing a complaint.
Tweet at DoorDash
Some customers choose to voice their issues publicly by tweeting at DoorDash’s official company Twitter account.
However, if you want a refund, it’s better to contact DoorDash through a private direct message.
According to customers who have used this method before, DoorDash usually responds pretty quickly via Twitter.
What Food Safety Practices Do DoorDashers Follow?
DoorDash lists a few food safety practices for its DoorDashers to follow.
For example, DoorDashers are required to wear face masks when delivering orders to prevent the spread of germs.
Also, DoorDash recommends drivers use insulated hot bags to keep food fresh. That said, DoorDashers should wipe down their insulated bags after every order to kill germs.
Of course, DoorDashers aren’t allowed to touch or handle a customers’ food in any way. Overall, DoorDash takes high food quality and safe food handling very seriously.
How Do You Report Missing Items From Your DoorDash Order?
If you suspect or realize that items are missing from your DoorDash order, it’s important to report the issue on the mobile app or desktop feature.
Reporting Missing Items on the DoorDash App
To report missing items from your DoorDash order on the mobile app, follow these simple steps:
- Select your order from the “Orders” tab
- Click on “Help” in the top right-hand corner
- Find “Order Issues”
- Click on “Missing Items”
- Continue by following the prompts on the screen
Reporting Missing Items on the Desktop
If you order food on DoorDash’s desktop platform, you can also file a complaint on the website. That said, follow these steps to report missing items on the DoorDash desktop feature:
- Click on the button with three lines in the top left-hand corner
- Select “Orders,” and find the order you have issues with
- Click on “Help” on the right-hand side of the screen
- Find “Order Issues”
- Select “Missing Items”
- Continue by following the on-screen prompts
Is DoorDash the Best Food Delivery Service?
According to customer satisfaction rates and reviews, Grubhub and DoorDash are the top two food delivery services.
That said, one of the main issues customers have with DoorDash is that the delivery fees vary based on the restaurant.
Also, although DoorDash is the most popular food delivery service, Grubhub has a more extensive reach and delivers for more restaurants.
If you are looking to learn more, you can also read our posts on how late does DoorDash deliver, DoorDash wrong order, and how to cancel DoorDash order & get a refund.
DoorDash delivery drivers are prohibited from tampering or touching your food in any way. That said, if you suspect a DoorDasher tampers with your food, it’s essential to report the issue to DoorDash customer support.
Further, you can contact DoorDash customer support over the phone, via email, on Twitter, or with the live chat feature.