When you order your favorite foods from DoorDash, you expect the delivery service to go smoothly. But, occasionally, customers experience problems with their orders.
One possible issue is that your DoorDasher delivered the wrong order to your door. If this has happened to you, you probably asked, how do I handle this situation?
I was curious about the same thing, so I researched the matter, and here’s everything I discovered!
DoorDash Wrong Order In 2023
If a DoorDasher delivers the wrong order, it’s critical to contact customer service at (855) 431-0459, and file a report on the app or computer as of 2023. After notifying DoorDash about a wrong order, the company will either redeliver your food, give you a refund, or give store credit for the total of your order.
If you want to learn more about how to take care of incorrect orders from DoorDash, different ways to file a report, and much more, keep on reading! I’ve looked into everything you need to know!
What If DoorDash Delivered the Wrong Order?
If DoorDash accidentally delivered the wrong order to your door, the company asks that you contact customer support as soon as possible.
That said, you can call DoorDash customer support at (855) 431-0459, or choose a different method. Fortunately, you can report the issue directly on the DoorDash mobile app.
To note that the wrong order was delivered to you, follow these simple steps in the DoorDash app:
- Under the “Orders” tab, find the order that wasn’t delivered
- Click on “Help” in the top right-hand corner
- Under “Order Issues,” select that you received the wrong order
After hitting the “Submit” button, a DoorDash customer service representative should be in contact with you within a few hours.
Also, you can receive a refund, account credit, or have your order redelivered to rectify the wrong order delivery.
Can You Get a Refund If DoorDash Delivered the Wrong Order?
You can receive a refund from DoorDash if the delivery driver brought you the incorrect order. To do so, follow the steps listed above when reporting an issue.
Additionally, there are other reasons you can file a claim for an incorrect order to DoorDash, such as the following:
- Order differs from what the menu described
- Order is the wrong size
- Received unexpected ingredients
If DoorDash decides to offer you a refund, the company will notify you via an email message to the address associated with your account within a few hours.
Further, DoorDash refunds typically take three and seven business days to process into your bank account.
How Do You Contact DoorDash Customer Support?
To contact DoorDash customer support, call the number 855-431-0459 to report that you received someone else’s order.
Also, you can get in touch with a DoorDash customer service representative with the live chat feature on the mobile app.
When using the live chat feature, DoorDash requests that you enter the following information to file a claim:
- First name
- Last name
- Phone number
- Select from the automated options what issue you’re having
Whether you’re using the mobile app or a computer, the live chat feature is found at the bottom right-hand corner of the screen.
What Should You Do If You Don’t Receive Your DoorDash Order?
If you don’t receive your DoorDash order at all, it’s critical to let DoorDash know so you can receive a refund or store credit.
Fortunately, you can file a report with DoorDash via the mobile app or a computer.
1. Reporting A Missing DoorDash Order on the Mobile App
To report an issue with receiving your DoorDash order, open the mobile app and follow these steps:
- Find the order in question under the “Orders” tab
- In the top right-hand corner, click on “Help”
- Find “Delivery Issues,” and click on “Order never arrived”
- Continue by following the on-screen prompts to either select a resolution, or chat with a DoorDash customer support agent
Further, DoorDash gives you the option to receive a refund or store credit for the amount of your order. Or, you can choose to have your order redelivered by a different DoorDasher.
2. Reporting a Missing DoorDash Order on a Computer
If you use your computer to order from DoorDash, follow these steps to file a claim about never receiving your food:
- Click on the three-lined button on the top left-hand corner
- Find the order in question under “Orders”
- Click on “Help” on the left-hand side of the screen
- Under “Delivery Issues,” click on “Order never arrived”
- Continue by following the automated on-screen prompts, and choose a resolution or live chat with a customer support agent
Like the mobile app process, DoorDash gives you the option to receive a refund for the order total or get DoorDash credit.
Also, you can request that a DoorDasher deliver the order if you don’t mind waiting for your food.
Can You Rate Your DoorDash Delivery Driver?
You can rate your DoorDasher to inform the company about the quality of their service.
However, keep in mind that it might not have been the DoorDasher’s fault if you received the wrong order.
That said, the restaurant may have mismarked the orders.
Still, after DoorDash delivers your order, a pop-up appears on the app and asks you to rate the driver, their customer service, and your overall delivery experience.
Also, you have the option to edit your DoorDasher’s tip afterward if there is something wrong with the order. That said, here’s how you edit your DoorDasher rating on the mobile app:
- Find “Orders”
- Select the order in question
- Click on “Rate” next to the order
- Choose a rating you feel describes your delivery experience
- If needed, report any problems you had with your delivery experience
According to DoorDashers, customer ratings are critical, as they increase the chances of receiving more orders or large-group orders in the future.
With that, DoorDash requests that you be sincere when giving ratings about your delivery experience.
Can You Rate Restaurants on DoorDash?
You can rate restaurants on DoorDash based on your dining experience, and the quality of your food.
That said, DoorDash restaurant ratings are based on delivery time, order fulfillment, and order accuracy.
To rate the restaurant on DoorDash, follow the same steps as rating delivery drivers (listed above).
Moreover, the same automated pop-up window will appear after your delivery is complete to rate your restaurant.
Again, ratings are important for DoorDash restaurants because it affects their delivery radius.
If your DoorDasher accidentally brings you the wrong order, it’s essential to report the issue as soon as you notice it. That way, you can re-order your food, receive a refund, or get account credit for the mix-up.
Also, you can file a customer support claim on the DoorDash mobile app or a computer. Finally, you can give your DoorDasher and the restaurant a rating to reflect your delivery experience and the quality of your food.