Does Kohl’s Take Amazon Returns? (All You Need to Know)

Recently, major retail chains have been integrating package return and shipment stations such as Purolator and UPS in their stores to offer more convenience to their customers.

You may have heard that Kohl’s recently decided to do something similar, but for Amazon packages. So, does Kohl’s take Amazon returns now? Here’s what I’ve found out through my research!

Does Kohl’s Take Amazon Returns?

Kohl’s does take returns for free at its in-store kiosks. To return an Amazon product to Kohl’s, customers need to select the product in their account, then select “Return or Replace Items.” If the product is eligible, then select “Kohl’s Drop-off.”

If you want to learn more about how to properly return an Amazon package to Kohl’s, which items are eligible for returns, and how much it costs to return a package, keep on reading!

How Do I Return An Item I Bought From Amazon To Kohl’s?

Here is the step-by-step process you should follow to return an item you bought from Amazon to a Kohl’s store:

  1. Access your Amazon account and click on the “Orders” section. This can be found under “Accounts & Lists.”
  2. Once you’ve found the package you’d like to return, select the “Return or Replace Items” option.
  3. Choose the reason for the return, which you can access on the drop-down menu, and then choose how you would like to be refunded (refund options may vary per store).
  4. If your region is eligible, you will see an option for “Kohl’s Drop-off” alongside various other methods for returning the item.
  5. A QR code will be sent to your email that is associated with your Amazon account. Bring your phone to Kohl’s for the attendant to scan this code, or print the QR code and take it with you.
  6. Bring your item for return to your local Kohl’s and head over to the Amazon returns kiosk either at the customer service section or toward the front of the store entrance.
  7. Hand over your package to the attendants to return and provide your QR code to be scanned. The rest of the return steps will be processed for you.

Do I Need To Pre-Package My Amazon Return For Kohl’s?

You don’t have to pre-package any Amazon items you’re returning to Kohl’s since the in-store returns kiosk is set up with the materials necessary to package the item for you.

However, Kohl’s does require you to bring in your items with the original packaging.

Note that you can print your own shipping label from the Amazon website and package the item yourself, especially if you’re returning a sensitive purchase.

Does Every Kohl’s Location Accept Amazon Returns?

Unfortunately, not every Kohl’s location is currently offering an Amazon return service.

Although the majority of stores (1,100+ locations) are providing this service, you won’t be able to utilize it in the Alaska and Anchorage regions.

If you’re unsure about whether or not your local Kohl’s provides this return service, check the return methods list on your Amazon account for the “Kohl’s Drop-off” option.

Do I Have To Live Near A Kohl’s To Use The Amazon Returns Service?

You do have to live within a certain radius for your Amazon package to be eligible for a return at a nearby Kohl’s.

So if you live more than 8 miles away from a Kohl’s location, there is a good chance that you won’t be able to utilize the Amazon returns service at that store.

Note that you can always check your Amazon return options to see if your address is close enough to be considered eligible for returns.

Can I Return All Amazon Purchases To Kohl’s?

Can All Amazon Purchases Be Returned To Kohl's?

Unfortunately, Amazon’s website does not specify which items are eligible for Kohl’s returns before they’re purchased.

However, Kohl’s will take back most new items that haven’t been opened yet as long as these were sold by Amazon and fulfilled within the last 30 days.

Additionally, Amazon gifts are also eligible for return at Kohl’s as long as you have the order number available.

Keep in mind that Kohl’s will not accept packages from third-party sellers (used items, etc.) as those items are not sold by Amazon directly.

Is A QR Code Necessary To Make An Amazon Return At Kohl’s?

You must present a QR code from Amazon confirming the purchase to return the packages you ordered at Kohl’s.

This is because Kohl’s is not set up to bring up your Amazon account on the computer; the kiosk will only have a scanner to check your QR code.

So if you don’t have a QR code, you won’t be able to return your package at a Kohl’s Amazon returns kiosk.

To avoid any inconvenience, make sure you save the QR code that is sent to your email when filling out the return options on Amazon’s website.

How Much Does It Cost To Return An Amazon Package To Kohls?

Fortunately, Kohl’s does not charge customers for making Amazon package returns.

In fact, it often rewards customers for bringing in returns by handing out coupons that you can use immediately in-store.

Can I Return An Opened Amazon Package To Kohl’s?

Kohl’s will take back any opened (and eligible) packages regardless of your reason for returning them.

For example, if you tried on a clothing item and it did not fit you properly, you can return the package as long as it’s being returned within 30 days of its original purchase.

Does Kohl’s Have Designated Parking For Amazon Returns?

If you’re visiting Kohl’s specifically to return Amazon packages, you are allowed to park your vehicle toward the front of the store to make the process more convenient.

Are Amazon Prime Packages Eligible For Kohl’s Returns?

Kohl’s will only take packages sold by Amazon directly, and most Prime packages fall into that category.

If you’re unsure whether or not your package qualifies, check the order details to ensure your Prime order wasn’t sold by a third-party seller.

To learn more, you can see our related posts on if Kohl’s price matches Amazon, if Kohl’s takes PayPal, and also the Kohl’s clothing return policy.


Kohl’s stores accept packages sold directly by Amazon for return, offering this service for free to customers. The in-store kiosks will also package the items for you. To make a return, follow the returns process on the Amazon website, choosing “Kohl’s Drop-off” at the end.

Bring the QR code emailed to you with the package to a Kohl’s store to have your return processed. Note that you should live within 8 miles of a Kohl’s store to be eligible to use this service.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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