DoorDash tries to make food deliveries as convenient as possible for customers. Therefore, the food delivery service has a wide array of restaurants and convenience stores available to choose from.
But what happens if your DoorDasher delivers someone else’s order to your door? What should you do, and how do you report an issue? I asked the same questions, and decided to look into it further. Here’s everything I found out!
DoorDash Delivered Someone Else’s Order In 2023
If DoorDash delivered someone else’s order, you should contact customer support at 855-431-0459 as of 2023. Also, you can request a refund on the app by selecting “Help,” “Order Issues,” and describing your issue. Typically, DoorDash will give you a refund or store credit if you received someone else’s order.
If you want to learn more about what to do if you received a wrong order from DoorDash, how to rate your DoorDasher, and how to contact customer support, keep on reading!
What If DoorDash Delivered the Wrong Order?
If DoorDash accidentally delivered the wrong order to your door, the company requests that you contact customer support as soon as possible.
Fortunately, you can report an issue directly on the DoorDash mobile app. To report a wrong order or missing food items from the order, follow these simple steps in the DoorDash app:
- Under the “Orders” tab, find the order you have an issue with
- Click on “Help” in the top right-hand corner
- Under “Order Issues,” select that you received the wrong order or “Missing Items”
However, even after you file a claim on the DoorDash app, it’s important to call customer support and re-order your food right away.
But, if you don’t want to wait for your order, you can request a refund or account credit instead.
How Do You Contact DoorDash Customer Support?
To contact DoorDash customer support, call the number 855-431-0459 to report that you received someone else’s order.
Additionally, you can get in touch with DoorDash customer support with the live chat feature on the mobile app.
When using the live chat feature, DoorDash requests that you enter the following information to file a claim:
- First name
- Last name
- Phone number
- Select from the automated options what issue you’re having
What Should You Do If You Don’t Receive Your DoorDash Order?
If you don’t receive your DoorDash order at all, it’s critical to let the company know so you can receive a refund or store credit.
Fortunately, you can file a report with DoorDash via the mobile app or on the desktop platform.
Filing a Missing DoorDash Order on the Mobile App
To report an issue with receiving your DoorDash order, open the mobile app and follow these steps:
- Find the order in question under the “Orders”
- In the top right-hand corner, click on “Help”
- Find “Delivery Issues,” and click on “Order never arrived”
- Continue by following the on-screen prompts to either select a resolution or chat with a DoorDash customer support agent
Filing a Missing DoorDash Order on a Desktop
If you use your computer to order from DoorDash, follow these steps to file a claim about never receiving your food:
- Click on the three-lined button on the top left-hand corner
- Find the order in question under “Orders”
- Click on “Help” on the left-hand side of the screen
- Under “Delivery Issues,” click on “Order never arrived”
- Continue by following the automated on-screen prompts, and choose a resolution or live chat with a customer support agent
Moreover, DoorDash typically gives you the option to receive a refund for the order total or get DoorDash credit.
Can You Get a Refund If DoorDash Delivered the Wrong Order?
You can receive a refund from DoorDash if the delivery driver brought you the incorrect order. To do so, simply follow the steps listed above when reporting an issue.
Additionally, there are other reasons you can report an incorrect order to DoorDash, such as the following:
- Order differs from what the menu described
- Order is the wrong size
- Received unexpected ingredients
If DoorDash decides to offer you a refund, the company will let you know via an email to the address associated with your account.
Further, DoorDash refunds typically take three to seven business days to process.
Can You Give Your DoorDasher a Rating?
You can rate your DoorDasher to inform the company about the quality of their service.
However, keep in mind that it might not have been the DoorDasher’s fault if you received the wrong order.
Still, after DoorDash delivers your order, a pop-up appears on the app and asks you to rate the driver, their customer service, and your overall delivery experience.
Also, you have the option to edit your DoorDasher’s tip afterward if there is something wrong with the order. That said, here’s how you edit your DoorDasher rating on the mobile app:
- Find “Orders”
- Select the order you have issues with
- Click on “Rate” next to the order
- Choose a rating you feel describes your delivery experience
- If needed, report any problems you had with your delivery experience
According to DoorDashers, customer ratings are critical, as they increase the chances of receiving more orders or large-group orders in the future.
Can You Rate Restaurants on DoorDash?
You can rate restaurants on DoorDash based on your dining experience and the quality of your food.
That said, DoorDash restaurant ratings are based on delivery time, order fulfillment, and order accuracy. To rate the restaurant on DoorDash, follow the same steps as rating delivery drivers.
Moreover, the same automated pop-up window will appear after your delivery is complete to rate your restaurant.
If your DoorDasher accidentally brings you someone else’s order, it’s essential to report the issue as soon as possible. That way, you can re-order your food or receive a refund for the mix-up.
Additionally, you can file a customer support claim on the DoorDash mobile app or a computer. Moreover, you can give your DoorDasher and the restaurant a rating to reflect your delivery experience.