By using DoorDash, getting food from your favorite restaurant or convenience store is easier than ever. Because of DoorDash’s reliable delivery services, it’s one of the leading companies in the industry.
But what happens if your DoorDasher delivers your food, and some of the items are missing? What do you do? I was curious about the same things and decided to research the matter more in-depth. Here’s everything I discovered!
What If DoorDash Missed My Items In 2024?
To request a refund for missing items from your DoorDash order, find the order in the app, select “Help,” and under “Order Issues,” click “Missing Items” as of 2024. Afterward, in the “Details” section, you can request a refund, which customer service handles immediately. Also, DoorDash offers both partial and full refunds.
To learn more about what to do when there are missing items from your DoorDash order, including how to request a refund, how long refunds take to process, and much more, keep on reading! I’ve researched everything you need to know!
What Should You Do If There Are Items Missing From Your DoorDash Order?
If items are missing from your DoorDash order, the company insists that you report the issue right away. That said, there are a few ways to report a problem with your DoorDash.
As the quickest method, DoorDash requests that you disclose the issue through your account using this link.
However, you can also report the problem on the DoorDash mobile app or desktop.
Reporting Missing Items on the Mobile App
DoorDash makes reporting delivery problems incredibly simple on the mobile app. That said, to report that there were missing items from your DoorDash order, follow these steps:
- Open the DoorDash app
- Under the “Orders” tab, find the order that was missing items
- Click on “Help” in the top right-hand corner
- Under “Order Issues,” click on “Missing Items”
- Follow the remaining prompts on the screen
Additionally, there’s a section where you can add further details about the issues you had with your order. In this section, you can request a full or partial refund for the missing items.
Reporting Missing Items on a Desktop
If you use a desktop instead of the mobile app to order food from DoorDash, you can file a missing items report on this platform too.
That said, follow these steps to report the problem to DoorDash using the website:
- Click the button with the three lines on the top left-hand corner of the screen
- Select “Orders,” and choose the order that was missing items
- Click on “Help” on the right-hand side
- Under “Order Issues,” choose “Missing Items”
- Follow the automated prompts to complete the process
If your order was missing a significant amount of food, it’s important to note that as you report the problem. That way, you can get a refund or store credit to use towards your next order.
How Does DoorDash Handle Orders That Are Missing Items?
Typically, DoorDash offers account credit, a refund to your bank account, or re-delivery if items were missing from your original order.
However, you must report the problem using the previously listed steps to qualify for a refund.
At DoorDash, customer satisfaction is incredibly important, so the company does everything to rectify orders with missing items.
What Does DoorDash Consider “Missing Items”?
At DoorDash, “Missing Items” refers to the entire order missing or part of the order missing, like a side of fries in a combo meal.
How Do You Contact DoorDash Customer Support?
In addition to the self-automated reports you can make on the DoorDash app, there are other ways to contact DoorDash customer support.
First, you can go to the DoorDash Consumer Help Center on the website.
On this page, there’s an extensive list of commonly asked questions and step-by-step instructions on how to handle them.
Or, you can use the live chat feature on the DoorDash website, which is found in the bottom right-hand corner of the screen.
When you use the live chat feature, you’ll need to enter the following information:
- First name
- Last name
- Phone number
- The problem at hand (choose from a list of automated choices)
Finally, you can call DoorDash customer support at 855-431-0459 for more help.
Can You Get a Refund for Missing Items From a DoorDash Order?
You can receive a full or partial refund if your DoorDash order was missing items. To receive a refund, make sure you request it when you fill out the problem report (listed above).
Further, in the “Details” section, you can include additional information before submitting the report. Then, a DoorDash associate will reach out within a few hours and handle the problem.
How Long Does It Take for DoorDash to Handle Missing Order Claims?
Typically, DoorDash customer service representatives get in touch with you within a few hours of your missing items report.
Then, the representative will likely offer you a partial refund to handle the problem.
What Happens If DoorDash Delivers Cold Food?
If your DoorDash order arrives, and the food is cold, it’s essential to file a report, because you’ll likely qualify for a refund.
That said, to report a problem about cold food to DoorDash on the mobile app, follow these steps:
- Under the “Orders” tab, find the order that arrived with cold food
- Select “Help”
- Under “Order Issues,” click on “Poor Food Quality”
Then, in the “Details” section, include any other details you feel are necessary, including a refund request.
Again, a DoorDash customer service representative will contact you within a few hours to give you an update on your refund.
How Long Does It Take DoorDash to Process Refund?
After DoorDash grants you a refund, the time it takes to process the refund usually depends on your bank.
According to DoorDash customers, refunds typically take five to seven days to reach your bank account.
Does DoorDash Give Partial Refunds?
DoorDash gives partial refunds for orders that were missing items.
For example, if your order was only missing one part of your meal, DoorDash will comp you for part of the order’s total price.
But, if your entire order is missing, DoorDash will give you a full refund.
If there were missing items in your DoorDash order, the company gives you a partial refund in the form of account credit, a refund to your bank account, or re-delivery.
However, you must file a report on the DoorDash app or website to qualify for a refund. Also, DoorDash usually handles refund requests within a few hours after they were initially filed.