DoorDash Stole My Food (Is It Common + What to Do?) 

Few things are more frustrating than your DoorDash order arriving late than expected, or an order coming with missing items. But, a DoorDasher stealing your food is probably the most aggravating thing to happen during deliveries.

So, what happens if a DoorDash delivery driver steals your food? What should you do? It’s an uncommon situation, but I wanted to look into the matter further. Here’s everything you need to know!

What to Do If DoorDash Stole Your Food In 2022

It’s critical to report a DoorDasher if they stole your food by calling customer support at (855) 431-0459, or filing a complaint on the mobile app or computer as of 2022. Before filing a report, make sure you try to contact your DoorDasher directly by phone or the live chat feature in the app.

If you want to learn more about how to file claims on DoorDash’s app or the computer, how to rate your delivery driver, and much more, keep on reading! I’ve looked into everything you need to know!

What Should You Do If You Suspect Your DoorDasher Stole Your Food?

If you suspect a DoorDasher stole your food while out for delivery, make sure to try and contact them before assuming the worst.

That said, you can use the live chat feature in the DoorDash app to talk directly with the delivery driver.

Or, you can call your DoorDasher to determine if they stole your food, or are simply running late. For example, a DoorDasher might be running behind because of the following circumstances:

  • Car troubles
  • Detours
  • Unexpected emergency
  • Traffic

However, if you try to call your DoorDasher and suddenly notice your number is blocked, the driver isn’t answering, or your order was marked as “Delivered,” contact customer service.

With that, you can reach DoorDash customer support at (855) 431-0459 and explain your problem.

How Common Are Stolen DoorDash Orders?

Stolen DoorDash orders are very uncommon. However, a larger percentage of food delivery drivers across all platforms admit to stealing part of the orders they deliver.

According to an NPR survey, food tampering cases account for less than 1% of customer complaints at Postmates, a direct competitor of DoorDash.

Also, delivery drivers at DoorDash sign an agreement that all their deliveries will arrive tamper-free.

If a customer complains about a DoorDasher tampering with their food, the driver can have their account suspended.

Can You Rate Your DoorDasher?

You can give your DoorDash delivery driver a rating to reflect your satisfaction with the delivery process.

So, if your DoorDasher steals or tampers with your food, you should reflect that in the rating.

Also, keep in mind that DoorDasher reviews affect their account status, so it’s important to be honest.

What Happens If Your DoorDash Order Never Arrived?

What Happens If Your DoorDash Order Never Arrived?

If your DoorDash order never arrives, it’s essential to report the problem as soon as possible, using one of three methods.

According to DoorDash, using this link is the quickest way to report an issue with food deliveries. Additionally, you can file a customer complaint on the DoorDash app or the computer. 

1. Filing a Customer Complaint on the Mobile App

DoorDash makes reporting a complaint about missing food deliveries simple. That said, follow these steps to report a problem on the DoorDash app:

  1. Under the “Orders” tab, find the order that never arrived
  2. Click on “Help” in the top right-hand corner
  3. Under “Delivery Issues,” click on “Order never arrived”
  4. Continue by following the prompts on the screen to choose a resolution or chat with a customer service agent

2. Filing a Customer Complaint on the Computer

Like the mobile app, filing a customer complaint on the computer is straightforward. That said, follow these steps to report a missing order:

  1. Click on the button with three lines on the top left-hand corner of the screen
  2. Click on “Orders”
  3. Choose the order that didn’t arrive
  4. Under “Delivery Issues,” click on “Order never arrived”
  5. Continue by following the prompts on the screen to choose a resolution that suits you

What Should You Do If Your DoorDash Order Is Missing Items?

If part of your DoorDash order is missing, it’s important to let customer service know, as you’ll qualify for a partial refund or account credit.

Like handling orders that never arrived, DoorDash says using this link is the fastest way to deal with order issues. Also, you can report missing items on the DoorDash app or computer.

1. Reporting Missing Items on the App

If you’re reporting a problem with missing order items on the DoorDash mobile app, follow these steps:

  1. Under the “Orders” tab, select the order that was missing items
  2. Click on “Help” in the top right-hand corner
  3. Under “Order Issues,” click on Missing items”
  4. Continue by following the prompts on the screen

Also, in the additional notes section, it’s critical to request a refund so you can get your money back. 

2. Reporting Missing Items on the Computer

If you place DoorDash orders on your computer, you can also report order issues on this platform. That said, follow these steps to file a customer complaint on your computer:

  1. Click on the button with the three lines in the top left-hand corner of the screen
  2. Click on “Orders”
  3. Select the order that was missing items
  4. Click “Help” on the right-hand side of the screen
  5. Under “Order Issues,” click on “Missing items”
  6. Continue by following the prompts on the screen and request a refund

Can You Report DoorDashers for Stealing Food?

You can and should report a DoorDasher for stealing your order. That said, you can report the delivery driver by calling customer service or when filing a report (as listed above).

Essentially, it’s important to let DoorDash know when a delivery driver never brings you your order, so it doesn’t happen to someone else in the future.

Who Can Become a DoorDasher?

Almost anyone can become a DoorDasher. However, the person must be at least 18 years old, have an iPhone or Android smartphone, and complete the sign-up process.

Additionally, DoorDash drivers undergo background checks before they can deliver orders.

Moreover, customer safety is one of DoorDash’s top priorities, so the company hires delivery drivers that can follow its requirements.

To know more, you can also read our posts on DoorDash late delivery, DoorDash missing items, and DoorDash cold food.

Conclusion

Although it’s not very common, there are some instances where a DoorDasher will steal your order. So, if you suspect your DoorDash delivery driver stole your order, it’s essential to report it.

That said, you can report an issue by calling DoorDash’s customer service, filing a claim on the app or computer, or through the rating system on the app.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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