Like many other large retail chains, Family Dollar wants customers to have complete confidence in the merchandise they buy in the stores.
That’s why Family Dollar makes it easy to return or exchange any items if you’re not satisfied with your purchase for any reason.
But before you return something at Family Dollar, you probably have some questions. For example, how long do you have to return products? I’ve researched the matter in-depth, and here’s everything I discovered!
Family Dollar Return Policy In 2024
The Family Dollar return policy allows you to return any merchandise purchased in-store or online within 30 days to any Family Dollar store as of 2024. If you return items with a receipt, you’ll get a refund or exchange. Without a receipt, Family Dollar will issue you a store gift card.
To learn more about the Family Dollar return policy, how it applies to electronics and cell phones, and if there are any exceptions, read on! You’ll find all the answers below!
What Is The Family Dollar Return Policy With A Receipt?
If you have the original receipt and it’s within 30 days of the date of purchase, it’s easy to return the merchandise at Family Dollar.
With that, for any item you purchased at a Family Dollar store or online at familydollar.com, you can bring it along with the receipt to any store and ask for a refund or exchange.
Then, you’ll get a full refund via the same payment method you used for the purchase. If you prefer, you can get store credit on a Family Dollar gift card instead of a refund or exchange.
Can You Do A Family Dollar Return Without The Receipt?
Even if you haven’t kept the receipt, you can return or exchange products within 30 days at any Family Dollar store, with some restrictions.
For example, Family Dollar allows you to exchange items or get a refund for your purchase if you don’t have your original receipt.
However, if you choose to get a refund, it will be for the lowest advertised price, which might be lower than the original price you paid.
Also, the refund won’t be in cash but a Family Dollar merchandise return card, which you can use to buy other items in the store.
Additionally, Family Dollar has a three-item return limit within 30 days if you don’t have a receipt.
How Can I Return Family Dollar Items Purchased Online?
To return items purchased online at familydollar.com, you can bring the products to the store along with your receipt and order information.
On the other hand, if you prefer to ship your purchase back, call Family Dollar customer order support at 833-232-0002.
What Is The Family Dollar Return Policy After 30 Days?
Unfortunately, Family Dollar cannot accept returns after 30 days of the initial purchase.
What Is The Family Dollar Return Policy On Electronics?
Family Dollar has a special return policy for items like electronics, mattresses, medical products, and food.
For example, for electronic equipment like headphones and Bluetooth speakers, unopened items with the original receipt can be exchanged or returned within 30 days of the original purchase.
However, if you’ve opened the item, Family Dollar won’t issue a refund even if you have a receipt. Instead, you can only exchange it for the same product.
Also, if you don’t have the original receipt, electronic items cannot be returned or exchanged, whether you’ve opened them or not.
What Is The Family Dollar Return Policy On Cell Phones?
The Family Dollar return policy on cell phones is the same as the policy for all electronics.
With that, you can return unopened items with the original receipt for a refund or exchange within 30 days of purchase.
However, if you’ve opened the phone, you cannot get a refund but only exchange it for the same item, even if you have the original receipt.
Finally, cell phones cannot be returned or exchanged without a receipt.
How Long Does It Take For A Refund To Reach My Debit Or Credit Card?
Officially, it can take up to 30 business days for an electronic refund to return to a debit or credit card.
However, in practice, refunds are much quicker and usually take just a day or two.
Are There Any Exceptions To The Family Dollar Return Policy?
Yes, there are some exceptions to the Family Dollar return policy, like Pokémon cards and food items. Further, here’s a more detailed list of the return exceptions at Family Dollar:
- Pokémon cards purchased online can’t be returned, refunded, or exchanged.
- Food items returned without a receipt can only be exchanged for other food items; they’re not eligible for a refund.
- Gift cards, prepaid financial cards, alcohol, and tobacco products cannot be returned or refunded.
- Air mattresses cannot be returned.
- Airbeds must be directly returned to Kentex Corporation within 15 days of the date of purchase (the original packaging and original receipt must accompany them, and you can contact Kentex Corporation at 888-220-2207 or firstname.lastname@example.org).
- Any medical items bought with a Medicare or Medicaid OTC benefits card returned without a receipt cannot be refunded but only exchanged for other medical items.
- If you return food items purchased with EBT cards without a receipt, they cannot be refunded but only exchanged for other food items.
Family Dollar makes it easy for customers to shop with confidence because its return policy is pretty flexible.
For example, if you buy any merchandise you’re not fully satisfied with, it’s easy to return or exchange.
For almost all items, if you have a receipt and it’s within 30 days of the purchase, you can get a full refund or exchange.
However, if you don’t have a receipt, you cannot get a cash refund but store credit on a Family Dollar gift card.
Finally, some exceptions to the return policy at Family Dollar include electronics, medical items, Pokémon cards, alcohol, tobacco, and food.