If you’ve ever purchased something online, you’re probably used to refreshing the FedEx website, hoping for tracking updates. In most cases, FedEx’s tracking system is incredibly reliable.
However, there are plenty of instances where it may not update correctly. Naturally, this causes a lot of headaches for customers. This article will explain why FedEx tracking is not updating and what you can do about it!
FedEx Tracking Not Updating In [currentyear]
FedEx tracking may look like it’s not updating, but customers should know that it can take 24 hours to see updates, both after the initial shipment and during transit as of [currentyear]. This is especially true when a package crosses long distances, as scans only happen at warehouses or distribution centers.
I share even more helpful information about what to do when it looks like FedEx’s tracking information is not updating, so keep reading!
How Long Does Tracking Take To Update FedEx?
Before discussing why FedEx tracking isn’t updating, it’s essential to know how long you should wait before worrying about your FedEx order.
That said, FedEx advises customers to wait 24 hours for tracking information to be updated after shipping because there may be delays before the courier picks up your package.
Other times, a package may get picked up, but the driver doesn’t scan it right away. When your package is in transit, you may receive tracking updates near-real-time following a scan.
However, you may not receive an update for a day or more when the package moves long distances.
Why Is FedEx Tracking Not Updating?
Although it may often appear as though FedEx tracking is not updating, this is rarely the case.
In fact, tracking updates when packages are scanned at various points (e.g., warehouses or distribution centers) between pickup and delivery.
How often a package gets scanned varies, but it’s not unusual for a shipment to go more than 24 hours without an update, which is especially true during long travel periods.
Put another way, it can look like a package isn’t moving, but it’s actually in transit to the next location where it will be scanned or delivered.
In rarer cases, a package may not get scanned due to driver negligence. For instance, a driver may be very busy and might not scan packages to save time.
Again, if this happens, the tracking information won’t reflect that the package is moving, but it is indeed moving.
What Should I Do If FedEx Tracking Is Not Updating?
If you’re worried about your FedEx tracking information, you should make sure you’re using the correct tracking number.
Believe it or not, some people try to track their packages with the wrong number, leading to inaccurate results.
Once you’ve double-checked your tracking number, it’s best to track using the FedEx website rather than the mobile app.
With that, FedEx’s website updates every 15 minutes or so, while the app may take longer to show movement.
In addition, the app may not show the correct tracking information if location services are not enabled.
Also, you can check on your package’s location and look at the estimated delivery time to see if it has changed.
If it’s different from the initial date you were given, your package may have gotten rerouted on its way to the final destination.
Understandably, this can cause problems with the tracking information getting updated properly.
Further, if you’ve tried all of these tips and still have problems tracking your package, contact a FedEx representative to help you.
That said, you can reach FedEx customer service at 1 (800) 463-3339.
After calling, a representative should be able to provide you with the most up-to-date information about your package and troubleshoot any issues preventing you from tracking it yourself.
To know more, you can also read our posts on what is FedEx Express, why is FedEx so bad, and FedEx Smartpost USPS.
Conclusion
It’s fairly common for FedEx customers to think that their tracking information isn’t getting updated, but this is rarely cause for concern.
Usually, packages are on the right path but haven’t received a scan, which gives the impression that they’re not moving when in fact, they are.
Still, if you’ve been waiting several days without an update, contact FedEx customer service at 1(800) 463-3339.
