When it comes to something as important as getting cell phones, medicine, or business supplies delivered on time, customers are understandably very picky about the shipping service expediting their order.
While every shipping company struggles to perform due to bad weather, IT issues, and ever-increasing package volumes, some manage these challenges better than others. One company that seems to be struggling the most is FedEx. Check out this article to find out why!
Why Is FedEx So Bad In 2024?
FedEx customers note that the tracking information is slow to update and that deliveries often arrive late in 2024. In addition, many customers cite damaged packages and ever-increasing fees as reasons why they’re frustrated with FedEx. What’s more, FedEx customer service seems unwilling or unable to respond to customer complaints in a satisfying manner.
In this article, we give 11 reasons why FedEx is so bad, so be sure to check out all of them for more useful facts!
1. The Tracking Information Is Slow to Update
Customers note that FedEx’s tracking information is riddled with issues.
For example, more than one customer mentioned having to wait 48 hours to get shipping information after a package went out for delivery.
Other customers cite massive delays during the delivery process.
Indeed, customers have experienced inaccurate and unpredictable delivery times as a result of FedEx’s subpar tracking system.
2. Packages Are Left in Bad Locations
Several FedEx customers share the experience of having their valuable packages left in less-than-ideal locations.
For instance, one customer noted that his regular FedEx driver would drop packages in the middle of the driveway, rather than bringing them to the covered porch.
This happened when it was sunny, raining, and blizzarding.
Similarly, another FedEx customer shared the experience of having her packages left on the edge of her porch (where they were visible from the street), rather than hidden away in a corner.
In both cases, the carelessness of FedEx’s delivery drivers meant that customers’ packages were vulnerable to damage and theft.
3. Drivers Lie About Attempted Delivery Attempts
Perhaps one of the most common complaints customers have about FedEx is that delivery drivers lie about delivery attempts.
Indeed, several customers shared experiences of taking time off of work and staying home all day to wait for their packages, only to find out that FedEx never bothered to knock or ring the doorbell.
Instead, FedEx would leave a slip saying that delivery was attempted, but that no one was home to receive the package.
This negligence and laziness leads to late deliveries, a loss of trust, and frustrated customers.
4. Weather Delays Are Common
Of course, no one can control the weather and it’s true that blizzards, tornados, and hurricanes happen.
But if customers are to be believed, FedEx abuses the “weather delay” excuse and delivers packages late as a result.
This becomes even more unexplainable once you find out that FedEx has a Global Operations Control Center designed to make routing changes in response to bad weather.
What’s more, the company employs a staff of 15 meteorologists whose job is to predict weather changes and make suggestions accordingly.
Given FedEx’s investment in weather response systems, it seems rather curious that the company uses weather delays so often as an excuse.
5. Packages Arrive Damaged
As mentioned above, some FedEx drivers have the bad habit of leaving packages exposed to the elements.
Indeed, letting a package sit out in the sun or the rain is a surefire way to make sure it gets damaged.
But package damage doesn’t just happen due to exposure to the elements.
Rather, Customers have recorded FedEx drivers throwing and dropping packages. Understandably, this leads to ripped packaging and damaged items.
6. Packages Arrive Late
FedEx may have an 85% on-time delivery record, but that still means 15% of packages arrive later than expected.
Indeed, this percentage looks even less impressive when compared to USPS’ 92% on-time delivery performance.
But the situation gets even worse. FedEx’s deliveries aren’t just a few hours or a day late but can be delayed 2, 5, or even 7 days in some cases.
It comes as no surprise, then, that internet commentators say things like:
“Over 75% of packages I receive through FedEx are late” or “I can expect it [FedEx] to be delayed almost 100% of the time these days.”
7. Services Are Expensive
It’s true that FedEx’s prices are comparable to competitors like UPS and USPS, but that doesn’t mean that customers are happy paying for their services (especially given the quality).
To add insult to injury, FedEx announced a fuel surcharge fee in 2021 and a 5.9% price hike on FedEx Ground services in 2022.
Therefore, it’s fair to say that FedEx is charging more for less-than-exemplary service and that this trend will likely continue.
8. FedEx Uses Subcontractors
A lot of FedEx’s problems come from the fact that its Ground service relies entirely on subcontractors.
Under this system, people can purchase FedEx routes and hire their own drivers.
While some companies surely provide great service, many do the bare minimum, something that does nothing for FedEx’s customer satisfaction.
9. FedEx Doesn’t Deliver Everywhere
Customers, especially those living in rural areas, often have this complaint.
Indeed, unlike USPS, which has a mandate to deliver to every U.S. address, FedEx can pick and choose which customers it wants to deliver to.
As a result, those living in rural areas either don’t have access to FedEx’s services at all, or they can only use FedEx’s Ground Economy service (formerly SmartPost).
This service uses USPS for the “last mile” of delivery and thus is much slower than other FedEx offerings.
10. FedEx Loses Packages
Several internet commentators have shared the experience of FedEx losing one (or more) of their packages.
Sometimes the package is delivered to the wrong address, other times, it goes missing entirely.
In either case, FedEx rarely makes good on its mistakes. It’s usually the customer who has to request a refund from the website they purchased from.
11. Customer Service Is Unhelpful
Given all of the problems discussed in this article, one would hope that FedEx would, at the very least, have decent customer service.
Unfortunately, that doesn’t seem to be the case. Customers describe trying to contact support and not being able to get in touch with a human or getting hung up on.
As this article shows, FedEx has a lot of room for improvement. Not only is its tracking information unreliable, but items go missing, drivers are careless with packages, and customer service is abysmal.