How Do You Cancel a Domino’s Order? (On the Website, App + More)

Ordering Domino’s pizza has become a fast and easy process that allows you to get Domino’s delivered straight to your door quickly and conveniently.

However, while Domino’s is a popular pizza chain, you may find yourself needing to cancel your order for various reasons. If this is the case, how do you go about it? This article will tell you how, so keep reading!

How Do I Cancel My Domino’s Order in [currentyear]?

If you placed an order using the Domino’s app, you can go to “My Orders” and select “Cancel Order”, depending on the time it was placed. As well, you can text “cancel my order” to the customer support bot. However, if you ordered online or over the phone, you can call your local Domino’s to cancel in [currentyear].

Keep reading to find out more about canceling a Domino’s order, including how to cancel it over the Domino’s app, how long you have to cancel an order, and other related facts!

How Do You Cancel a Domino’s Order Online?

If you ordered Domino’s on the official website for carryout or delivery, you will have to call the store you ordered from in order to cancel your order.

The customer care bot will ask you to call the store you ordered from, rather than canceling the order online.

To call and cancel, you can find the phone number for your location using the Store Locator on Domino’s website.

Can I Cancel My Order on the Domino’s App?

Canceling orders on the Domino’s app is very straightforward. Once you realize you need to cancel, you should do this right away to avoid problems with the store you ordered from.

To cancel, you can go to your Orders page and find your order. Depending on how much time has passed since you placed the order, there should be a cancel option.

Another way to do this is by going to Customer Support in the app menu. There, a customer support bot will let you ask questions or make requests.

Text “cancel my order,” and the bot should be able to help you.

If these methods don’t work, however, you can call the Domino’s store you ordered from to ask if you can cancel the order. It may be that your pizza is already made or is already out the door.

Each store must decide when you’re still allowed to cancel your order, at the manager’s or employee’s own discretion.

In most cases, you will not be able to cancel an order if it is already out for delivery.

How Do I Cancel My Domino’s Order Over the Phone?

How Do I Cancel My Domino's Order Over the Phone?

To cancel your Domino’s order over the phone, you will first need to find the store phone number.

You can find the correct phone number using Domino’s Store Locator on the website.

Type in your address, find the correct store, and tap “more info.” This will show you the local store hours and the phone number.

When you call, politely ask an employee if you can cancel your order.

If you ordered online, they will likely need your order confirmation number or other means of verification, like a phone number.

If your pizza is in the early stages of being made, there is a good chance the request will be accepted smoothly and a refund will be issued.

However, if your pizza is already done and ready to be delivered, an employee or manager may decide not to cancel your order.

Also, if your pizza is out for delivery, it is unlikely that the store will cancel your order, although there are no specific rules in place.

Overall, your best bet is to cancel the order as quickly as possible to avoid putting Domino’s employees to any unnecessary work.

How Long Do I Have to Cancel My Domino’s Order?

In general, it is best to cancel your order before it goes into the oven. This window doesn’t last very long, maybe 10 minutes at the most.

However, it is still possible to cancel your order after it goes into the oven.

Each Domino’s store has its own protocol for which circumstances allow customers to cancel an order if it has already been made.

If canceling methods on the app, as explained above, aren’t working, you should call the store as soon as possible to ask if you can cancel your order.

Does Domino’s Refund Canceled Orders?

If you successfully cancel your Domino’s order, you will be issued a refund, which should show up in your bank in a few days.

However, note that the exact timing for refunds to go through will vary depending on the method of payment used.

To find out more, you can also read our posts on how late does Domino’s deliver, does Domino’s sell slices, and how far does Domino’s deliver.


There are a few methods you can use to cancel your order from Domino’s. If you ordered online or over the phone, you should call the store right away to ask about canceling.

However, if you placed your order through the Domino’s app, you should have the option to cancel your order through the “My Orders” page or by using the customer support chat bot.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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