How To Cancel Verizon Fios? (10 Steps to Try + Other FAQs)

Are you currently using Verizon Fios for your television, home phone, or Internet services and want to know how to cancel Verizon Fios?

Well, I’ve been researching this topic and have discovered a lot of useful information so keep reading to find out all about it!

How To Cancel Verizon Fios In 2024?

If you’re wondering how to cancel Verizon Fios, you will need to call Verizon Customer Service at 1-844-837-2262 during regular business hours, which are Monday through Friday, 8 AM until 6 PM EST as of 2024.  Unfortunately, you cannot complete the cancellation of Fios online or through the app.

Do you want to know additional details about how to cancel Verizon Fios, such as if it’ll cost you anything? If so, continue reading to discover what I’ve learned through my research!

1. Find Your Most Recent Fios Statement

Before you call Verizon Fios to cancel, the first step in canceling Verizon Fios is to find your most recent Fios statement containing your balance and account number.

Additionally, your statement will tell you the equipment you have rented from Fios, which will help you during your phone call.

2. Call Verizon Fios

The only way you can cancel Verizon Fios is to call Verizon Fios at 1-844-837-2262 during normal business hours Monday through Friday, from 8 AM to 6 PM EST.

Also, you’ll likely need to enter your account number when you dial so that the customer service representative can easily pull up your account.

3. Tell Customer Service You Want To Cancel Fios

When you get a customer service representative on the phone, you want to tell them you’d like to cancel your Verizon Fios service.

However, it could take 15 to 20 minutes to speak to a representative, so be patient and try to call before 11 AM EST to have the best chance of a short wait on hold.

4. Ask About Early Termination Fees

When talking to the customer service representative, make sure you ask about Early Termination Fees and whether any will occur, which could happen if you’re under contract.

5. Ask About How To Return Equipment & When

The steps to cancel Verizon Fios also require that you return any equipment you’ve rented with your Fios services.

Therefore, ask about how you can return the equipment, which usually is either sending the items back in a box with a prepaid shipping label or dropping it off at UPS.

In addition, you want to make sure you know when the equipment has to be returned to avoid unreturned equipment fees, which can be costly.

Further, you usually have 30 days to return the equipment.

However, you want to verify this information while you’re on the phone for confirmation and ask any questions you have at that time.

6. Find Out Outstanding Balance

6. Find Out Outstanding Balance Verizon

Once you’ve asked about fees associated with canceling Fios, you want to make sure you find out what your existing balance is and the outstanding balance on your account.

7. Confirm Cancelation & Go Through Legal Agreement

Verizon Fios will likely go over the legal agreement with you and have you confirm you’re canceling your service.

8. Get A Reference Number

Before you end your phone call, get a reference number for the cancellation and ask when the cancellation will be finalized.

9. Return Equipment

Return your Fios equipment as instructed within the 30-day window to avoid more charges on your account.

10. Check Your Account Online

You want to check your online account a few days after that confirmation date to ensure that your services were correctly canceled and it checks out.

Is It Possible To Cancel Fios Online?

No, you cannot cancel Fios online and will need to call Verizon Fios Customer Service to cancel.

However, you can suspend your Fios services online if you’re going to be gone, but you can only suspend services for up to nine months online.

Does Verizon Fios Charge Cancellation Fees?

You could be charged an Early Termination Fee if you were under contract, which could be $350 or lower depending on how far into your contract you were.

Also, you could be charged for any unreturned or damaged equipment, so make sure you return all of your Fios equipment and that it’s in good working condition.

To learn more, you can also see our posts on Verizon Fios guide not working, Verizon Fios internet not working, and what is Verizon Fios.


If you’re wondering how to cancel Verizon Fios, you should know you can only cancel by calling the Verizon Fios Customer Service team at 1-844-837-2262 Monday through Friday.

Additionally, have your last statement handy because you’ll need to enter your account number and then request to speak to a representative and tell them you’d like to cancel your service.

However, ask about any Early Termination Fees and find out which equipment you’ll need to return and where to avoid any unreturned equipment fees, which can be pricey.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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