How To Cancel Verizon Order? (5 Steps To Try + Other FAQs)

Did you purchase an item from Verizon that you no longer want, but you don’t know how to cancel your Verizon order?

Well, I’ve thoroughly researched how to cancel Verizon orders and have the complete step-by-step process below, so read further to find out what I’ve discovered!

How To Cancel Verizon Order In [currentyear]?

If you want to know how to cancel a Verizon order, you should know you normally cannot cancel a Verizon accessory order at all as of [currentyear]. For accessories, you’d have to ask for a refund or exchange it once you’ve received them. However, if you ordered a phone, you may be able to cancel it depending on the phone.

Do you want to know additional details about how to cancel a Verizon order, such as if you can cancel an order after the item ships? If so, keep reading to learn all about it!

1. Call Verizon

If your phone was a standard order you placed online, you will need to call Verizon to have the order canceled since you cannot cancel the order online or through the app.

However, ensure that you have your order confirmation number and any other information that can help Verizon locate the order, such as your billing and payment information.

2. Use The “Chat With Us” Option Online Within Ten Minutes

If your phone was a standard phone and you’ve already placed your order online, but it’s been less than ten minutes, you can use the “Chat With Us” option on the website or through the app.

Additionally, the “Chat With Us” option will allow you to talk to a Verizon agent who can cancel the order from their side.

Furthermore, you can call Verizon to cancel the order if it was within the last ten minutes, or you can choose to change the order if you realize you ordered the wrong phone.

3. Use The “Cancel” Button For Backorders & Pre-Orders

You can cancel the phone online or through the app if it was a pre-order or a phone that was on backorder, but only if the phone hasn’t shipped out yet.

For example, if the phone was a pre-order, just log in to your My Verizon account if you have one and go to “My Orders” to find the order you’d like to cancel.

Then, just select “Cancel” on the screen.

However, if the phone has already shipped out, there is nothing you can do to cancel the Verizon order, and you’ll have to wait until you receive it to exchange it or return it for a refund.

4. Don’t Pick It Up If You Ordered In-Store Pick-Up

4. Don’t Pick It Up If You Ordered In-Store Pick-Up Verizon

If you are wondering how to cancel the Verizon order that you had for in-store pick-up, then simply don’t go pick up the order, and it will be canceled after three days.

Furthermore, once the order has been returned as not picked up and canceled, you will receive a refund for your purchase, which could take a week to receive depending on how you paid.

5. Refuse The Order Delivery

If the order was a same-day delivery order, you can simply refuse the delivery, the item will be sent back, and you’ll be refunded once it has been processed as a refusal.

However, it could take a week or so to get your refund depending on your bank, if you paid with a debit or credit card.

Also, if your order was a same-day delivery and setup order, you can refuse delivery if you don’t want your order, which is an easy way to cancel the order without hassle.

How Long Does It Take For Verizon To Cancel An Order?

It can take Verizon up to 48 hours to cancel your order completely, although it can take a little less or more depending on the type of order and how you paid for it.

Can I Cancel A Verizon Fios Order?

Yes, you can cancel a Verizon Fios order, but you’ll need to contact Verizon Fios at 1-844-837-2262 during normal business hours.

Additionally, you’ll want to have your order confirmation number, the reason for the order cancellation, and other details readily available before you call.

To learn more, you can also read our posts on Verizon LTE not working, how to cancel Verizon internet, and Verizon cancellation policy.


If you want to know how to cancel your Verizon order, it depends on what you ordered since accessories cannot be canceled, and you would need to exchange them or get a refund.

For regular phone orders, you can use the “Chat With Us” feature online or through the app if it’s been less than ten minutes, or you’ll have to call Verizon to cancel if it’s been longer than that.

In addition, if the phone was a pre-order or item on backorder, you can just use the “Cancel” button through the “Your Orders” section, but only if the item hasn’t shipped out yet.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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