Is Kroger Pickup Free? (All You Need to Know)

Most large retailers in the U.S. offer a pickup service for customers looking for more convenient ways to shop.

As one of the largest supermarket chains in the U.S., Kroger does provide pickup services if you place an order online. But is the service free? Here’s all you need to know!

Is Kroger Pickup Free in [currentyear]?

Kroger stores offer a Pickup that saves time and money if you need to shop conveniently in [currentyear]. Pickup is free at Kroger on orders that cost $35 or more. However, if you spend less than $35, there’s a service fee of $4.95. You can pick up your order at any time from 7 AM to 9 PM.

Read on for more information about the Kroger pickup service, how it works, how to sign up, and how much it costs!

What Is Kroger Pickup?

Kroger pickup is a curbside service that allows customers to do their grocery shopping via the mobile app or Kroger website and pick up the order at their preferred time of day.

Therefore, instead of shopping in-store, customers can select all the items they want and pick them up within a few hours or in a few days.

How Does Kroger Pickup Work?

To take advantage of Kroger’s curbside pickup service, you need to first sign up for the service.

You need to visit the Kroger website or the mobile app and create an account if you don’t have one or sign in.

Once you are signed in, you need to enter your ZIP code for the site to pick your location and then select the “Pickup” option as your shopping method.

For convenience, you’ll need to browse through the list of stores, pick one, and then start shopping.

On the “Start My Cart” page, you can search for all the items you want to purchase under the brand name, department, or category.

You can add some digital coupons to help you save money.

Once you are done, you can go to the checkout page. You can opt to get substitutions for items that are not in stock and then complete the checkout process.

Add your preferred pickup time, reserve it, and add contact and payment information.

Kroger associates will do the shopping for you and have it ready for pickup. You’ll just need to show up at the designated time slot and pick up area to get your shopping.

Afterward, a store associate will bring the groceries to your vehicle and load them.

You can check whether you are okay with the substituted products during pickup. If you are not satisfied, you can reject them or return them to the store at a later date for a refund.

What Can You Order Via Kroger Pickup?

Fortunately, any items available on Kroger online are eligible for pickup. Therefore, you can order different items from groceries to household essentials.

However, if you need clarification about some items, you can consult the customer support associates via phone.

How Much Is Kroger Pickup?

How Much Is Kroger Pickup?

If you use this pickup service from Kroger, you won’t get charged as long as your order costs $35 and above. However, if your order is below $35, Kroger will charge you $4.95.

Can You Use Coupons for Kroger Pickup?

Whether you have digital or paper coupons, you can use them for Kroger Pickup orders. Digital coupons are available when shopping via the app or website.

You can add them as you select the items to add to your cart.

Digital coupons can be used if you have a Shopper’s Card that’s linked to your account.

On the other hand, if you have paper coupons, you can bring them to the store during pick up. A Kroger associate will scan them for you to allow you to save money.

Since the paper coupons can’t be used when shopping online, the associate will adjust the price and offer you a new receipt. Keep in mind that the coupon policy applies to these orders.

Is the Pickup Service Available in All Kroger Stores?

Most Kroger locations will have curbside pickup services.

However, to confirm, use the Store Locator, type in your ZIP code, and check whether pickup is available. If the pickup option shows, you can order your grocery items.

Can You Cancel Your Kroger Pickup Order?

You can cancel your order if you change your mind. If you had scheduled your pickup for the same day and need to change it, you’ll have to cancel and place a new order.

However, if your pickup is for the next day, you can make changes until midnight before the reserved day.

On the other hand, Kroger cancels the order and returns the items to the store if you don’t pick them up at the appointed time.

Can You Return Pickup Items at Kroger?

If you find that your order is wrong, you can contact Kroger and return the items to the store.

Since you made the order online, you’ll have a digital copy of the receipt. However, according to the return policy, you need to return the items within 30 days.

To learn more, you can also see our posts on what is Kroger in California, what is Kroger Scan & Go service, and Kroger return policy.


Kroger stores offer a Pickup, formerly known as Clicklist, that saves time and money if you need to shop conveniently. Pickup is free at Kroger on orders that cost $35 or more. However, if you spend less than $35, there’s a service fee of $4.95.

You can pick up your order seven days a week from 7 AM to 9 PM. Ensure that you pick up the order at the reserved time.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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