Kroger is the largest supermarket chain in the U.S.; therefore, it has a lot of customers, which can make the checkout lines much longer. For this reason, Kroger has introduced Scan And Go to make the shopping experience much easier and to save you time.
So, how exactly does this service work, and how can you use it? Here’s all you need to know!
What Is Kroger’s Scan And Go Service In 2024?
Kroger has a Scan And Go service that allows customers to scan and bag products themselves to help them exit the store much quicker as of 2024. If you are shopping in-store, you can either use the handheld scanner or use the Scan, Bag, Go app to shop and make payments. However, produce will require an extra step during scanning.
Read on to learn more about Kroger’s Scan And Go service and how it works!
What Is Kroger Scan And Go?
Kroger introduced Scan And Go in 2018 to make the shopping experience much faster and easier for its customers.
When this concept was introduced, Kroger customers could use a wireless scanner or the Scan, Bag, Go app to scan items as they shop.
Furthermore, Kroger designed this app to provide a contact-free shopping option and to save customers time.
How Does Kroger’s Scan And Go Work?
Kroger’s Scan, Bag, Go feature is designed to be as easy as possible for all customers, whether you are using the wireless scanner or the app.
If you are using the handheld scanner, you can pick a device at the store and swipe your card or enter your card ID on the scanner.
Additionally, you can hold up the scanner on the product bar code and scan to get the actual price as you shop.
On the other hand, if you are using the Scan, Bag, Go mobile app, you’ll need to log in using your email and password.
Then, open the app and use it to scan the barcodes individually as you shop.
As you shop, the app will keep the total of your items to help you stay on budget. You can also swipe right to remove an item from the shopping list.
However, ensure that your debit or credit card is already set up on your app to pay while using the phone.
Furthermore, some items like products that require weighing need an extra step.
Therefore, after picking all the produce items, scan the barcode on the produce, scan the barcode on the produce scale and weigh your produce as prompted by the app.
Once you are done, you can select “Pay With Your Phone” and show the confirmation barcode to the nearest self-checkout attendant and they will assist you with your purchase.
Can You Buy Alcohol With The Kroger Scan And Go Feature?
If you purchase alcohol or age-restricted items at Kroger, you’ll need to pay at the self-checkout.
You’ll need to scan the barcode at self-checkout to transfer your order to the self-checkout lane and then follow the on-screen instructions.
Once the order appears on the screen, you can proceed to pay.
However, if you are unsure about how to go about it, you can consult the Kroger associates at the self-checkout stations and they will assist you.
Does Kroger Scan And Go Save Time?
When you use Kroger’s Scan And Go feature, you’ll save time during your shopping trip; however, this varies depending on the items you are buying.
The process is direct for most items; therefore, it might save you time and reduce contact with other people.
However, if you purchase alcohol and fresh produce items, you might take a little longer because you need to include additional steps.
Additionally, some customers prefer using this service; therefore, there are complaints when a Kroger store does not have Scan, Bag, Go in place.
What Are The Downsides Of Using Kroger Scan And Go?
Although Kroger’s Scan, Bag, Go app is a convenient service, it also has its downside. This app is not always faster, depending on what you are purchasing.
When purchasing weighted produce and alcohol, you have to pay for them separately; therefore, it’s not convenient if you need to shop for these items plus other household goods.
Additionally, customers have to learn how to use the app, which can be challenging for some people.
Therefore, in this case, such customers have to consult the Kroger associates, which increases the time spent shopping at the store.
Do You Have To Register To Use Kroger’s Scan And Go?
Fortunately, you don’t have to register if you use the handheld scanner at the store. You can just pick one, scan your items, and swipe your card at the self-checkout.
However, if you are using the app, you’ll need to register for an account and add your debit or credit card details.
Can You Return Items Purchased Via Kroger’s Scan And Go?
If you buy an item using the Scan, Bag, Go app, you can easily return the items to a Kroger store.
Furthermore, you can access your receipts of past purchases on the app and follow the Kroger return policy.
Kroger has a Scan And Go service that allows customers to scan and bag products as they shop which helps them exit the store quicker. Furthermore, if you are shopping in-store, you can either use the handheld scanner or use the Scan, Bag, Go app to shop and make payments.
However, weighted produce and age-restricted items like alcohol will require an extra step during the checkout process.