Since the introduction of KFC into the Australian market, the company has witnessed tremendous success over the past years, with more customer conversion yearly.
KFC Australia must have an effective complaint department to maintain the numerous customers. Therefore, read on to find out how KFC Australia receives and handles complaints!
How Does KFC Australia Receive and Handle Complaints In 2023?
KFC Australia is open to receiving complaints from customers dissatisfied with their products and services in 2023. Customers can lodge complaints in-person at their local KFC restaurant, or by calling customer services, filling out a contact form, and messaging the company’s social media platform. The company works on resolving the complaints to improve customer experience.
If you need more details on how you can make a complaint to KFC Australia, the common types of complaints made to the company, contact information, and much more, keep reading!
How Do I Make a Complaint to KFC Australia?
You can make a complaint to KFC Australia by speaking to an employee in person, calling customer services, or using the contact form available on the company’s official website.
If you’re ordering food from KFC Australia through take away, Dine-In, or Drive Thru means, you can decide to file your complaint to the person serving you.
Since you’re already engaging with a KFC Australia employee, they might find solutions instantly or direct you to someone who will help you solve the issue.
Alternatively, you can choose to make a complaint by calling KFC Customer services via (02) 9930-3000 (Head Office).
Customers can also make complaints by posting and sending direct messages to the company’s social media platforms, as well as sending complaint mails to the head office.
What Are Common Complaints at KFC Australia?
According to the company’s website, the most common complaints made to KFC Australia include the following:
- Order accuracy, i.e., wrong orders and missing items.
- Cleanliness, i.e., dirty stores and restrooms.
- Restaurant maintenance.
- Company marketing strategies.
- KFC product quality.
- Service speed.
- Public liability.
How Do I Contact KFC Australia to File a Complaint?
In case of a complaint arising from KFC Australia’s product and services, you can contact customer services through the following means:
- Contact customer service: (02) 9930 3000.
- Contact head office: 1 (300) 302-297.
- Visit the company’s Contact Us Page and fill out the contact form.
- Follow the KFC Australia Facebook page and send messages.
- Tweet @KFCAustralia, or send direct messages to the account.
- Send complaint letters to head office:
20 Rodborough Rd
Frenchs Forest NSW
How Can You Email KFC Australia to File a Complaint?
Unfortunately, you can’t email KFC Australia directly if you want to make a complaint about the company’s products and services.
Instead, the company offers an option of using an online form to submit the complaint by electronic means.
Once you visit the “Contact Us” page on the company’s website, KFC Australia notifies you of the need to provide personal details, and how this will help in solving the complaint raised.
When filling out the contact form, you have to indicate your name, and select a reason for filling out the contact form.
Since you’re filing a complaint, select “Complaint,” and the typeof issue you want to submit.
Other details you will need to fill in include the following:
- Specify the category of the complaint.
- Suburb or postcode of the store you visited.
- The type of visit, i.e., take away, drive-thru, dine-in, and delivery.
- The order number.
- Further details on the complaint.
- Your contact information, i.e., phone number and email address.
Once you include all details and submit the contact form, KFC Australia will review the complaint and respond to you accordingly via mail or phone calls.
What Are the Service Hours for KFC Australia?
The customer service hours for KFC Australia are 9 am to 5:30 pm, from Monday through Saturday. However, the service hours are from 10 am to 4:00 pm on Sundays.
KFC Australia has been vigilant in receiving customer complaints to maximize customer satisfaction.
You can lodge complaints by making in-person visits, =phone calls, filling out a complaints form, and sending messages to the company’s social media account. Afterward, KFC Australia reviews the complaints, and provides resolutions to them.