As one of the largest American retailers, Kroger strives to offer superb customer services. Nonetheless, some customers might feel dissatisfied with the store’s services, despite the efforts.
In such cases, customers look for mechanisms to launch complaints at Kroger. So, keep reading if you’re looking for factual information on Kroger complaints!
How Does Kroger Receive and Handle Complaints In 2024?
Kroger is committed to receiving and resolving complaints from its customers. Therefore, if a customer is dissatisfied with the company’s products and service, they should not hesitate to report their dissatisfaction. Customers can report their complaints by calling customer service, filling out an online form, and messaging the company’s social media platforms in 2024.
If you want to find out more about Kroger’s system of receiving and handling complaints, how to make one, the common types of complaints at Kroger, and much more, keep reading!
How Do I File a Complaint with Kroger?
In case you experience a problem in Kroger’s stores, the company’s pick-up services, or one of the employees, you can file a complaint to Kroger’s customer service department.
One of the best ways to lodge a complaint is by talking to an employee in-store and explaining your concerns.
If the employee showcases rudeness or is unable to adequately address the complaint, then you can request to speak to their lines manager.
Alternatively, you can launch your complaints remotely to Kroger by raising your issue on the live chat, available on the company’s website under the Contact Us section.
You can also call the customer care department to explain your complaints.
Furthermore, Kroger offers its customers an email system, through which customers can lodge their complaints.
The company also provides an online form on its website for customers to directly submit detailed explanations on unsatisfactory incidents.
Ensure that you maintain politeness and clarity when sending your complaints to the company.
This way, customer service representatives can have an easier time trying to resolve the issue.
However, if you are not satisfied with the response, you can file a complaint by sending a letter to the company’s corporate office.
What Are Common Complaints at Kroger?
The common types of complaints launched at Kroger include the following:
- Unfriendly staff
- Kroger’s delays on prescriptions
- Kroger’s app
- Wrong orders
- Kroger’s grocery delivery services
- Kroger’s Boost program
- Missing items
How Do I Contact Kroger to File a Complaint?
In case you want to make a complaint to Kroger, you can use the following communication channels:
- Call customer via 1-800-KRO-GERS (1-800-576-4377)
- Customer Care Contact Form
- Tweet Kroger or send a direct message through the account
- Follow Kroger on Facebook and send a direct message
- Follow Kroger on Instagram and send a direct message
Additionally, written letters are sent to the company’s corporate office:
1014 Vine Street
Cincinnati, Ohio
45202-1100
USA
How Do I Report a Kroger Employee?
You can report an employee at Kroger by asking to speak to the manager in the store, or giving details about the employee when filling out a complaints form on the company’s website.
How Do I Complain About Kroger Pickup?
You can complain about Kroger’s pick-up services by calling the customer service desk or speaking directly to the manager at your local Kroger store.
How Does Kroger Handle Complaints?
If you file your complaint to a Kroger employee in-store or over the phone, they can immediately help you solve the issue.
However, if they are not in a position to resolve the complaint, they will give you more directives on how to fix the issue.
If you don’t receive a response immediately, or you sent a complaint through the online form, Kroger will review the complaint and find the best solution possible.
Once the review process is complete, Kroger will give you a resolution within 2- 3 business days.
You will receive the final decision on your complaint either by email or through a phone call.
How Can I Lodge a Complaint Against Kroger?
If you tried contacting Kroger to solve your complaints and received unsatisfactory resolutions, you can escalate the issue to a small claims court.
If it is worth your time and money to follow this route, you should start by writing a demand letter explaining the situation and notifying Kroger of your intentions.
Once you write the letter and send it to the company’s head office, the company should respond within 15 days.
If Kroger offers an unacceptable offer or fails to respond, you can file your complaint in a small claims court.
Depending on your state, you can file the lawsuit online, or by visiting a small claims court in person, and filing your complaint against Kroger through the court clerk.
Alternatively, if you cannot resolve your issue by contacting Kroger’s customer care, you can file a complaint against the company through the following agencies:
- The Federal Trade Commission (FTC)- in case you are overcharged for a product
- S. Postal Inspection Service- in case you have complaints about shipping
- S. Department of Transportation (DOT)- in case you had issues with Kroger’s delivery
How Effective Is Kroger in Handling Complaints?
According to review websites, Kroger has a low rating regarding how it handles complaints.
For instance, the Complaints Board offers a 1 out of 5 stars, since the company has only solved 83 complaints out of the 1238 complaints lodged through the website.
Moreover, 1155 complaints remain unsolved.
Hissing Kitty offers Kroger 1.29 stars out of 5, based on the 95 complaints reported on the company’s customer service.
No No No website offers the following statistics with regards to Kroger complaints:
- 1586 complaints filed
- 377 Resolution reviews
- Resolution rating 3.06 / 5
- 76% of customers are willing to do business again
What Are Kroger’s Customer Service Hours For Handling Complaints?
Kroger’s customer service agents are available Monday through Friday from 8 am to midnight EST.
However, during the weekends, customer service is available from 8 am to 9:30 pm EST.
To know more, you can also read our posts on what is Kroger, Kroger’s competitors, and Kroger statistics & facts.
Conclusion
Kroger is a company that is genuinely interested in resolving complaints raised by its customers.
Customers can raise complaints in-person, by calling customer care, or filling out an online form. Once they submit the complaints, Kroger reviews and offers solutions to the complaints.
