Lowe’s is a great retailer to visit if you’re shopping for essential DIY and hardware equipment. Lowe’s sells a range of equipment, including generators, available at competitive prices.
If you’ve purchased a generator from Lowe’s and aren’t satisfied with the product, you may be wondering if it’s possible to return it to Lowe’s. I’ve looked into it, and here is what I’ve learned!
Lowe’s Generator Return Policy In 2023
Generators must be returned to Lowe’s within 30 days of purchase to be eligible for a refund or exchange as of 2023. To return your generator to Lowe’s, you need a valid proof of purchase, a form of ID, and the generator must be in new condition, in the box.
For more information on returning generators to Lowe’s, including how to do it, if you can return used and opened generators to Lowe’s, and what to do if your generator from Lowe’s is defective, keep reading!
How Long Do I Have To Return My Generator To Lowe’s?
Lowe’s states that generators are return exceptions under outdoor power equipment, which means they must be returned to the store or via mail within 30 days of purchase to be eligible for a refund or exchange.
If your generator brand is CRAFTSMAN or BLACK+DECKER, Lowe’s has the standard 90-day return policy in place for these items.
However, if you purchased one of these brands of generators with a Lowe’s Credit Card, such as a Commercial Account, you have up to a full year from the date of purchase to return it to Lowe’s.
Can I Return A Used Generator To Lowe’s?
In its return policy, Lowe’s classifies generators as outdoor power equipment, meaning you must return them to a store in unused and unopened condition to be eligible for a refund or return.
If you have opened your Lowe’s generator, you will require the receipt and all the equipment the generator came with to return or exchange it.
On the other hand, if you’ve opened your generator and used it, it’s at the discretion of the Lowe’s store manager whether you can return it or not.
Can I Return A Generator Without The Box To Lowe’s?
Lowe’s states its generators must be returned in factory-sealed packaging that has been unopened and undamaged, meaning to return your generator to Lowe’s, you need the box.
If you don’t have the box for your generator, it’s at the discretion of the Lowe’s store if it will accept your return.
However, if you have other necessary information, including the receipt or proof of purchase, a store manager may allow you to return the generator.
Do I Need A Receipt To Return A Generator To Lowe’s?
Yes, a valid receipt or proof of purchase is essential when returning any product, including generators, to Lowe’s.
If you have lost your receipt, you can find a copy using your phone number, MyLowe’s Card, checking account number, or the original credit card.
However, if you don’t have a receipt and cannot produce valid proof of purchase, Lowe’s may still allow you to return your generator, but you will be given the current selling price of the generator in store credit.
Additionally, Lowe’s retains the right to refuse and limit returns made without valid proof of payment, such as a receipt.
How Do I Return My Generator To Lowe’s?
You can return your generator to Lowe’s either in-store or by mail. If returning your generator to Lowe’s store, simply take it to the customer service desk with your proof of purchase and a valid form of ID.
If you wish to ship your generator back to Lowe’s via the mail, you can begin an online return that will help you send the item back to Lowe’s free of charge.
What Do I Do If My Lowe’s Generator Doesn’t Work?
If you are not satisfied with your Lowe’s generator, the retailer states you can return it to any store for a refund or exchange.
With that, if your Lowe’s generator is faulty and there are problems with your order, contact Lowe’s Customer Care at 1-800-445-6937 to rectify the issue.
However, you must contact Customer Care within three days of receiving your Lowe’s generator.
Because they are return exceptions, generators must be returned to Lowe’s within 30 days of purchase rather than the usual 90, unless the brand’s CRAFTSMAN or BLACK+DECKER.
To return your generator to Lowe’s, you must be within the returns window, have a valid proof of purchase such as a receipt and a form of ID.
Also, the generator must be in its new condition, ideally sealed within the original box.