Lowe’s specializes in hardware products and services to help you with any DIY projects. To aid its customers further, Lowe’s can deliver special order items to homes or stores for things it may not stock in stores.
However, customers may be wondering if it’s possible to return special order items to Lowe’s if you’re not happy with them. After doing the research, here is what I’ve learned!
Lowes Special Order Return Policy
Many Lowe’s special order items are subject to Lowe’s standard return policy. That said, you have 90 days to return special orders to Lowe’s or 30 days for return expectations. To return a special order to Lowe’s, you need your receipt, and the item needs to be in good condition.
For more information on Lowe’s special order return policy, including how special orders work, a restocking fee, if you need your receipt, and more, just keep reading!
How Do Special Orders Work at Lowe’s?
Lowe’s can help you order merchandise that may not be available in stores, called Special Orders.
For example, each Lowe’s department has special order merchandise available, with digital catalogs to help you procure the right product.
Also, special orders at Lowe’s have an availability date, which is usually seven to 14 days from the order date.
That said, you can have special orders from Lowe’s shipped to a store or your home address.
Additionally, some Lowe’s departments have special order items on display.
So, ask a member of Lowe’s staff or visit the customer service desk for additional assistance with purchasing a special order.
Can Special Order Items Be Returned To Lowe’s?
As Lowe’s return policy states, customers can return virtually all items if they’re not satisfied with the product.
That said, you can return many special orders within 90 days to Lowe’s.
However, some items will need to be returned within 30 days if they’re considered return exceptions.
Do I Need To Pay a Restocking Fee To Return a Special Order Item To Lowe’s?
Yes, some special order items at Lowe’s may be subject to a 20% restocking fee if returned.
However, if your Lowe’s item is subject to this fee, Lowe’s will notify you at the time of purchase, or it will be on your receipt.
How Long Do I Have to Return a Special Order To Lowe’s?
Lowe’s special orders are subject to its standard return policy of 90 days. However, Lowe’s does have some return exceptions, which you must return within 30 days.
However, if your special order was for a major appliance, outdoor power equipment, a highway trailer, liquid paint, or holiday items, it’s subject to Lowe’s return policy exceptions.
Can I Return a Special Order To Lowe’s Without a Receipt?
Yes, you will need a receipt or similar proof of purchase to return a special order to Lowe’s.
However, Lowe’s can retrieve your receipt if you paid with a credit card or checking account and used your phone number or Lowe’s card.
Additionally, if you cannot provide proof of purchase, Lowe’s will give you store credit for the item’s current selling price.