Lowe’s Tool Return Policy (Used, No Receipt, Open Box, Damaged + More)

Lowe’s specializes in selling a range of tools, including manual and power tools. Due to its competitive prices and variety of well-known brands, Lowe’s is a great place to pick up essential hardware for your projects.

However, you may be wondering if it’s possible to return tools to Lowe’s and how you can do it. After doing some digging, here’s what I have found out!

Lowe’s Tool Return Policy

According to Lowe’s Return Policy, tools can be returned within 90 days of the purchase date. However, some Lowe’s tools are “return exceptions” and must be returned within 30 days. To return tools to Lowe’s, you must have a valid proof of purchase, be within the return window, and have a valid form of ID.

For more information about the Lowe’s tool return policy, including what types of tools you can return, if you need the receipt to make a return, and more, keep reading!

How Long Do I Have To Return Tools To Lowe’s?

Many tools purchased from Lowe’s can be returned within 90 days as per its return policy.

With that, Lowe’s states that the tools must be in new and unused condition to be eligible for return.

Additionally, you must have the receipt or similar proof of purchase to return your tools to Lowe’s as per its return policy.

On the other hand, if you wish to return tools to Lowe’s, classed as outdoor power equipment, you only have 30 days to return them, as they are classed as return exceptions.

Additionally, if you have purchased your tools with a Lowe’s Credit Card, such as a Commercial Account or an Advantage Card, you will have up to a full year from the date of purchase to return your tools to Lowe’s unless there are return exceptions.

Can I Return Used Tools To Lowe’s?

Yes, it’s possible to return used tools to Lowe’s as long as they are still in good condition and you have the box.

To return your tools to Lowe’s, you must have the tool in like-new condition, the original box, the receipt, and any additional components that came with the device.

If your tools are not in like-new condition, it will be at the discretion of the Lowe’s manager whether or not to accept your return.

What Types Of Tools Can I Return To Lowe’s?

What Types Of Tools Can I Return To Lowe's?

As per Lowe’s return policy, you can return all tools to Lowe’s if you are not satisfied with them.

With that, most tools from Lowe’s can be returned within 90 days or up to a full year if purchased with a Lowe’s Credit Card.

However, some tools from Lowe’s are listed as return exceptions, including outdoor power equipment, mowers, chainsaws, tillers, and brush cutters.

Moreover, outdoor power equipment and tools must be returned to Lowe’s in unused, undamaged, and original sealed packaging to be eligible for a return.

Even if you have purchased outdoor power equipment and tools with a Lowe’s Credit Card, as it is a return exception, it will need to be returned within 30 days.

Additionally, exclusions to the return exceptions at Lowe’s include CRAFTSMAN and BLACK+DECKER branded corded and cordless tools, which have the standard 90-day return policy.

Can I Return Tools To Lowe’s Without a Receipt?

To return a tool to Lowe’s, you need a receipt or alternative proof of purchase.

If you have lost your Lowe’s receipt, it is possible to find it using the original credit card, account number, phone number, or MyLowe’s card.

Also, you will need a form of photographic ID to make a return to Lowe’s.

However, Lowe’s may offer you an in-store credit for the current selling price if you do not have your receipt and still wish to return your tool.

It’s important to remember that Lowe’s reserves the right to refuse returns it believes to be fraudulent or limit the number of returns made without a valid receipt.

Do I Need the Box To Return Tools To Lowe’s?

Ideally, you should have the box your tools came in to make a successful return to Lowe’s.

However, it may be at the manager’s discretion to accept a return at Lowe’s without the box if you have a valid receipt, ID, the tool, and accessories.

What Do I Do If My Lowe’s Tools Are Damaged?

If you have received tools from Lowe’s that are damaged or if there’s an issue with your order, it is possible to have it refunded or replaced.

Fortunately, Lowe’s makes returning a damaged tool easy and can be done by contacting Lowe’s Customer Care at 1-800-445-6937.

However, you must contact Lowe’s about an issue with your tools within three days of receiving the item to report the damage.

How Do I Return My Tools To Lowe’s?

You can return tools to Lowe’s either in-store or online.

To return tools to Lowe’s in-store, they must be in good condition, in the box with the accessories it came with, a valid receipt, and a picture ID.

Also, you can return items by mail if you order tools online at Lowe’s. To make an online return at Lowe’s, simply check your order status, and you can initiate a return.

To know more about Lowe’s, you can also read our related posts on Lowe’s lumber return policy, Lowe’s return policy without receipt, and Lowe’s protection plan.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

1 thought on “Lowe’s Tool Return Policy (Used, No Receipt, Open Box, Damaged + More)”

  1. I went to lowes to check on stock of merchandise and just to visit. The store is in very good condition. However I did not notice any customers and also on my second visit. I am just now wondering why. I usually go to home depot

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