Being charged twice or more for the same item or service is incredibly frustrating.
So, if you have a duplicate charge from PayPal, you are probably wondering why it’s there and what to do about it? I looked into PayPal duplicate charges, and this is what I learned!
Why Did Paypal Charge Me Twice In 2023?
Being charged twice by PayPal can happen for a couple of reasons in 2023. It might be because you clicked “Send Money” more than once. Additionally, it may be an error from your credit card company, bank, or PayPal account. Furthermore, you can solve this by requesting a refund or contacting your bank, credit card company, or PayPal.
If you’re interested in learning more about why duplicate charges happen, how to fix it, and more, then keep reading for more useful facts!
Why Did PayPal Charge Me Twice?
If you’ve been charged multiple times for the same transaction, you may have clicked “Send Money” more than once, PayPal’s system had an error, or your bank/ credit card company had an error.
Additionally, an example of PayPal’s system having an error is on October 19, 2010, when PayPal had payment errors.
After the payment error, many of PayPal’s users went to “PayPal Community” about its issues, and they were all the same.
PayPal users said their bank statement had been charged twice by PayPal. However, their PayPal account only showed one charge, and the merchant only received one charge.
Unfortunately, because the merchant only received one charge, the buyer didn’t receive a refund. Additionally, PayPal could only see one charge.
Fortunately, PayPal realized there had been an error, and worked with everyone’s banks to refund all the duplicate charges within 3-5 business days.
What If PayPal Charges Me Twice?
If you notice a duplicate charge from PayPal on your bank or credit card statement, you can go to “Activity” in PayPal to check for duplicate charges on your PayPal account.
Moreover, if you don’t see any duplicate charges on your PayPal account, then that may mean that there was an error from your bank, credit card company, or PayPal.
Furthermore, in this case, you will need to contact your bank or credit company.
However, if your bank or credit card company is unable to solve the issue, then you need to contact PayPal and see if there have been any errors recently, and if you can be refunded.
You can contact PayPal by calling its customer service number: 1 (888) 221-1161. Additionally, you can go to PayPal’s Contact Us page.
Moreover, if there is a duplicate charge on your PayPal account when you check your PayPal “Activity,” then your first step is to request a refund from the seller you sent the funds to.
To request a refund:
- First, log into your PayPal account
- Second, go to the “Summary Page”
- Next, find the transaction you want a refund for, and click on it to find the seller’s contact information
- Last, send the seller an email requesting a refund
Furthermore, if the merchant will not send you a refund, then you will have to take further steps to get your money back.
You can dispute the charge, and if that doesn’t work, escalate the dispute to a claim.
How Do I Cancel a Duplicate Payment on PayPal?
Unfortunately, you can only cancel PayPal payments if they’re still pending, and have not been accepted by the seller or recipient.
However, if you were lucky and caught the duplicate charge immediately, you should be able to cancel it.
To cancel a PayPal transaction:
- First, make sure you’re logged in to your PayPal account
- Next, go to “Activity,” and find the payment you want to cancel
- Finally, click “Cancel”
Additionally, if you don’t see “Cancel” next to the payment, that means it’s no longer pending, and you cannot cancel the transaction.
To find out more, you can also read our related posts on student PayPal account, how long do PayPal refunds take, and unknown PayPal charge on bank statement.
Being charged more than once for the same item or service, a duplicate charge, on PayPal can happen for a couple of reasons. One reason is that there is an error from your bank, credit card company, or PayPal.
Fortunately, fixing this is usually simple. To fix the duplicate charge, if it was due to an error, you can contact your bank, credit card company, or PayPal. Furthermore, if it was because of your actions, you can request a refund from the seller.