When we purchase an item, we don’t plan on returning it. However, sometimes the inevitable happens, and you need to return a purchase to a store. When this happens, you’re often confronted with confusing return policies.
Therefore, in this article, we’ll go over Rite Aid’s return policy to help you determine when and how to return your items. Rite Aid’s policy is a bit less confusing than most, but there are still some exclusions and special conditions, so keep reading to learn what they are!
What Is Rite Aid’s Return Policy In 2023?
Rite Aid allows you to return most items thanks to its customer service guarantee. If you have your receipt, wellness+ card, or phone number, then returning an item is often straightforward. However, even if you don’t have a receipt, you can still return your item – the process is just a bit more complicated in 2023.
If you’d like to learn more about how to make a return to Rite Aid with a receipt, without a receipt, if you can return prescriptions, and more, keep reading for more facts!
How Do You Make a Return at Rite Aid with a Receipt?
If you have the receipt for your purchase, then it’s recommended that you bring it when returning your item.
With a receipt, you can be refunded the exact amount that you paid for the product.
With this method, refunds are credited back to the original payment method. Usually, you can make a return up to 90 days after the purchase date.
However, it can vary somewhat depending on the item.
Furthermore, if you have the wellness+ card that you used to make the purchase, this can work in place of a receipt.
After 48 hours, the purchase will be tied to your card, which will allow the company to pull up your exact order.
In some cases, if you used a phone number during the original purchase, an associate can also use this to look up your purchase amount.
Can You Make Returns to Rite Aid Without a Receipt?
Even if you don’t have a receipt, you can make a return for a refund at Rite Aid.
However, the process is a bit different. You will need to show your photo ID, for instance, which the company will keep on file.
Furthermore, you will receive a refund of the lowest promotional price of that item in the last 48 hours (as the company has no way of telling how much you purchased the item for).
Typically, this refund is also credited with a Rite Aid gift card or product exchange.
In other words, they won’t credit the amount directly back to your account unless you have a receipt.
Can You Return Prescriptions to Rite Aid?
While Rite Aid does accept many different returns, prescriptions are not one of them.
In most cases, this is due to state law, which prohibits the return of prescriptions to Rite Aid and other pharmacies.
If you need assistance involving your prescription and questions about returns, you can contact your local Rite Aid for assistance.
A store associate can often tell you where you can turn in the prescription that you no longer need.
There are other items that you cannot return as well. For instance, Rite Aid doesn’t allow you to return gift cards or other prepaid cards of any kind. Lottery tickets also cannot be returned.
Cigarettes and tobacco products can only be returned with a receipt, and they can only be returned within the original state where you made the purchase.
Can You Return Items You Bought Online to Rite Aid?
If you’ve purchased an item online at Rite Aid, you can return it. For most items, Rite Aid offers a customer satisfaction guarantee. Therefore, all returns are free.
For the most part, any item can be returned, as long as it’s within 90 days and the item is unused.
There are some slight differences, though, depending on the item. For instance, makeup can be lightly used and still returned.
When you return an item, you will receive back the full amount of your purchase, including any sales tax.
However, shipping and handling are not refunded unless the item arrived broken, or the incorrect item was shipped in the first place.
With that said, it does take a bit to process your return. In fact, it can take up to 14 days to allow your return to process.
It also may take 1 to 2 billing cycles for the credit to show up on your credit card.
There are several ways that you can make online returns, but all of them involve shipping the product back to Rite Aid. You cannot return items in-store that you purchased online.
Here are the options for making returns online:
- Call customer service. A representative will be able to guide you through the process and return your item.
- Go to your online right aid account to obtain a return number, and select the item you want to return. With this method, you’ll be able to track your return online
- On the back of your original packing slip, you should find an exchange and return form. You can fill this out and ship the product back. However, you won’t be able to track the return online in this circumstance.
Does Rite Aid Take Amazon Returns?
Rite Aid does not usually take Amazon returns. Instead, you’ll need to visit a different partner store that does take these returns, or ship them back to Amazon directly.
With that said, some Rite Aid stores do have “Amazon hubs” that allow you to send back returns.
This process is very similar to returning an item directly to Rite Aid, though the company is only working on behalf of Amazon.
When returning an item to Amazon through Rite Aid, you’ll be obeying Amazon’s return policies – not Rite Aid’s.
Rite Aid has a pretty laid-back return policy. Practically any item can be returned – even lightly used makeup. Therefore, you should be able to return any item pretty easily, especially if you have the receipt.
With that said, even if you don’t have a receipt, you can still return most items. However, you may not get all your money back for it, and you will likely receive payment in the form of a Rite Aid gift card.