Sephora JCPenney Return Policy (All You Need to Know)

Sephora has stores located inside JCPenney, Kohl’s, and stand-alone stores. Typically, Sephora stores have different policies depending on the location.

Therefore, if you are wondering what Sephora JCPenney’s return policy is, stay on and learn all the factual details!

What Is Sephora JCPenney’s Return Policy?

Sephora JCPenney’s return policy permits any customer who feels disgruntled with a Sephora JCPenney purchase or gift product to return them in new or gently used condition for refund or exchange (within 60 days of purchase). All returns are subject to validation and approval at Sephora JCPenney’s discretion in 2024.

If you’d like to learn more about what can and can’t be returned to Sephora JCPenney, if you can return Sephora purchases to Sephora JCPenney, and more, read on!

What Can’t Be Returned at Sephora Inside JCPenney?

The following items can’t be returned to JCP Sephora:

  • Gift cards
  • Monogrammed items
  • Altered items
  • Body piercing
  • Ear piercing kits

Can I Return an In-Store Sephora Purchase to a JCP Sephora?

You can return an in-store purchase to a JCP Sephora.

However, your return will be labeled as an unreceipted return at JCP even if you have your original Sephora receipt as proof of purchase.

Since Sephora and Sephora Inside JCPenney are two distinct entities bound by work policies, your return from Sephora will be silently traced by a third party.

Although the return might be successful, it might take longer than a case where you return an item in a Sephora stand-alone store.

Therefore, it’s advisable to have your returns to the exact store you purchased them from for a smooth return process.

What Are Sephora JCPenney’s Store Return Hours?

You can make your return at Sephora Inside JCPenney from Monday- Sat11:00 AM – 07:00 PM to Sun11:00 AM – 06:00 PM.

Can I Return Items Bought on to Sephora JCPenney?

Can I Return Items Bought on to Sephora JCPenney?

Items purchased at are eligible for a return with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card.

In case you used PayPal to purchase items, a refund will be done in cash when you present yourself in-store or as a check to the customer’s billing address when they’re not present.

Again, when returning your order to Sephora JCPenney, ensure the original receipt for your order includes the following:

  • Receipt received at pick up in-store
  • Order confirmation email
  • Order details within your Shopping History (if signed in to your JCP account)

Merchandise sold exclusively on may have certain exclusions, and manufacturers’ warranties may apply in certain situations.

 In addition, shipping and handling charges are non-refundable unless they meet the following criteria:

  • The merchandise delivered was the wrong item.
  • The item is damaged.
  • The product is defective or shipped to a location other than the shipping address that you provided when ordering.

Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora inside JCPenney in all instances.

What Methods Can I Use to Return My Sephora JCP Online Order?

The two methods you can use to return your Sephora JCPenney online order include:

  • At a JCPenney In-store: Bring your order to one of the JCPenney stores. It is the quickest way to return most merchandise and receive a refund or store credit.
  • Online Returns by Mail: Simply log in to your account and select the order with the item(s) you want to return.

Start the return process by clicking the “Start a Return” button and following the prompts.

However, if you don’t have a JCPenney account, visit the JCPenney website to view your order and start a return.

Note that there is a return flat fee of $8 that will be subtracted from your refund amount for the whole return process.

After which, your account will be credited within 4 weeks, depending on shipping and processing time.

How Long Does It Take for a Sephora JCP Refund to Appear on a Credit/Debit Card?

It typically takes 7-10 days to post to your account from the day the merchandise was received, but it might take longer depending on rules at your financial institution.

Can I Return Items to Sephora JCPenney Without a Receipt?

Returns without a receipt may be eligible for a JCPenney Merchandise Return Voucher at the item’s lowest selling price within the last 45 days.

Moreover, for one to be eligible for a JCPenney Merchandise Return Voucher, Sephora JCP accepts either of the following U.S. documents:

  • IDs for Rican, Canadian, and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs.
  • S. Laser Visa; Passports; Matricula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card.
  • Valid photo identification.

 The Sephora JCPenney company database secures information from the ID to monitor the number of un-receipted returns.

Additionally, the data above also help for a future ban on returns if Sephora JCP suspects excess non-receipt returns.

Note that the presence of the above documents doesn’t guarantee a return, as JCPenney reserves the right to limit returns or exchanges.

To know more, you can also read our posts on Sephora return policy after 60 days, Sephora return policy without box, and Sephora policy without receipt.


Sephora JCPenney’s return policy allows a buyer to return items purchased within 60 days with a supportive receipt of purchase. However, the company charges $8 flat fees on the return of items and doesn’t compensate for the previous shipment costs incurred by customers.

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Mackenzie Jerks

Mackenzie is a freelance writer and editor, published author, and music enthusiast who holds a Bachelor of Science in Business Administration. When she’s not writing, Mackenzie is either wrapped up in a book, discovering new music, or introducing herself to a new fitness regimen.

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