Subway Refund Policy (Poor Quality Food, Eaten + More)

Subway strives for consistency with its food; it aims to deliver a quality product every single time. However, sometimes the order is incorrect, or the food isn’t up to the level of quality it should be.

You might be asking, what is Subway’s return policy? I’ve researched whether you can get a refund or exchange Subway items and more!

Subway’s Refund Policy

Subway’s refund policy varies between locations, but generally, Subway wants to give its customers a satisfactory experience, including exchanging food for other items. That said, Subway will refund you if the explanation for the refund is reasonable. However, if you eat all of the food, you won’t be given a refund.

If you want to learn more about if you can get refunded by Subway, if you can return eaten food, and more, read on!

Can You Return Poor Quality Food To Subway For a Refund?

Yes, it’s possible to return food at Subway for a refund. But, the company would prefer you exchange your food items for a different product instead of just a straight refund.

Alternatively, if you don’t want to order a different item off the Subway menu, you may be given a choice of a coupon or gift card in the amount of your order to amend the situation.

However, if you decline both options and instead get a refund, Subway will refund you via your purchase method (cash, credit, or debit card).

What Is the Time Frame For Subway Refunds?

If you get a cash refund, you will, of course, receive the money immediately.

However, if you get the refund back onto the card you purchased with, you will usually receive it between three and five business days.

Does Subway Have a Standard Set Refund Policy?

Unfortunately, Subway does not have a standard set refund policy because its restaurants are owned and operated by a franchisee.

That said, the franchisee can determine and set their own rules regarding returns, exchanges, and refunds.

Also, the franchisee can choose when refunds are acceptable and how to handle refunds in certain situations.

Additionally, a franchisee can determine the amount of food a customer can eat to receive a refund and the cut-off point.

Can You Get a Refund at Subway If It Double Charges You?

Can You Get A Refund At Subway If It Double Charges You?

Yes, you’re entitled to a refund on your order if you were double charged.

With that, the easiest option to get your refund is to contact the Subway location you went to and ask if it can fix the situation.

Alternatively, you can call your local bank and get the issue resolved by disputing the double charge.

Can You Return and Be Refunded For Consumed Food at Subway?

Unfortunately, most Subway locations will not issue you a refund on your food if you have already eaten all of it.

A very common scam in the fast-food industry is when people eat all of their food and then try to get a refund, which occurs because people don’t want to pay for their meal.

However, if you legitimately have an issue with your food, you should stop eating as soon as you notice the problem and tell the Subway staff.

Suppose you’ve only eaten a little from your sandwich or other food item and feel it’s wrong or unsatisfactory.

In that case, you’ll be more likely to get a refund if you explain why the food isn’t edible and present the partially eaten food as evidence.

Can You Be Refunded When You Order Subway Through a Delivery App?

When you order Subway through a delivery app like Uber Eats, the delivery app takes over the entire ordering process, so Subway is no longer accountable for providing refunds.

However, you have about one minute between placing the order and the restaurant accepting the order, which is when you can cancel the order and not worry about needing a refund.

If you have an issue with the order through UberEats that you’ve received, such as it arriving late, you can get a partial refund from UberEats, or get guidance from your bank on how to get a full refund.

Can You Get a Refund If You Order Subway Through the Subway App?

Yes, you can get a refund if you order on the Subway app.

If a billing error entitles you to a refund, you can agree to accept the refund in the form of a credit on the method of payment used to place your order.

Except as required by law, Subway will not provide cash refunds.

If you are dissatisfied with the products or services you received from Subway, you need to contact the Subway restaurant that fulfilled your order directly.

To learn more about Subway, you can also read our posts on Subway’s senior discount, Subway tip policy, and whether Subway takes coupons.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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