Do you currently have T-Mobile and have noticed an issue with receiving calls and want to know why your T-Mobile phone is not receiving calls?
Well, we have been researching this topic and have found 11 reasons why your T-Mobile phone is not receiving calls, so keep reading below to find out what could be going on!
T-Mobile Phone Not Receiving Calls In 2024
If you’ve noticed your T-Mobile phone is not receiving calls, it could be because of an outage with T-Mobile’s network, which could be software, hardware, or equipment related. Also, if your phone is not receiving calls, you could be out of the coverage area and have no signal, or your SIM card could be loose or damaged.
Do you want to know the full list of reasons why your T-Mobile phone isn’t receiving calls? If so, keep on reading as we get into all of the reasons why below!
1. T-Mobile Network Outage
One of the common reasons your T-Mobile phone is not receiving calls is a network outage with T-Mobile in your location.
For example, equipment failure could prevent you from connecting to the network or a software issue affecting the entire network within a specific region.
Therefore, you should first check Down Detector to see if there is an outage in your area, in which case, T-Mobile would have to fix the issue on their end for service to be restored.
2. You’re Out Of The Coverage Area
If you’ve noticed your T-Mobile phone is not receiving calls, it could be because you’re outside of the coverage area, and you’ve lost the connection to the T-Mobile network.
Further, you’ll notice you don’t have a signal, and no bars are appearing on your phone, so you’ll need to move to another location to reconnect to the coverage zone.
3. Your SIM Card Is Damaged Or Loose
Damage to the SIM card or a loose connection means you’ll lose connection to the T-Mobile network and could lead to your T-Mobile phone not receiving calls.
Therefore, you want to take out your SIM card and look at it to ensure it’s not cracked or bent, and then carefully reinsert it to see if you can connect to T-Mobile.
4. You’ve Installed A Call-Blocking App
There are instances where a third-party call-blocking app can lead to your T-Mobile phone not receiving calls at all instead of just blocking certain types of calls.
Subsequently, the best fix would be to uninstall any third-party call-blocking apps on your device to see if that will fix the issue.
5. Outdated Software
If you haven’t updated your phone’s software in a while, it could lead to your T-Mobile phone not receiving calls.
Further, regular phone updates will fix software issues, security issues, and other situations that could impact your phone’s performance, so automatic updates are the best option.
6. Network Interference
There could be network interference because of WiFi or Bluetooth, so the best option is to toggle Airplane mode on and back off to see if that fixes the network interference.
7. Your T-Mobile Payment Didn’t Go Through
Every once in a while, your T-Mobile payment may not go through, such as if there was an issue with your card and you set up AutoPay.
Therefore, check your T-Mobile account to ensure your payment went through and fix any payment issues to hopefully restore your service.
8. You’re Inside Of A Building Causing Interference
Depending on the material the building is made out of, the building you’re in could be causing your T-Mobile phone not to receive calls.
For example, if the building is made of steel or concrete, it can stop the cell signal from getting through, so you’ll need to move outside to see if your phone starts working again.
9. Recently Downloaded Apps Caused Interference
Sometimes a recently downloaded app is causing interference and might be why your T-Mobile phone is not receiving calls.
Furthermore, these apps could be games, caller ID apps, or almost anything else, since it could be an issue with permissions causing the problem.
Therefore, uninstall the app and see whether your phone works if you noticed the error after a particular app install.
10. You’ve Manually Changed Network Settings
Some people like to go into their phone and change their network settings, but sometimes manually altering them can cause your T-Mobile phone not to receive calls.
Additionally, it’s easy to reset your network settings by going into “Settings” and then selecting “General,” hitting “Reset,” and selecting “Reset Network Settings.”
11. Your Phone Case Is Causing Interference
There are times when specific phone cases cause interference with a phone and can lead to your T-Mobile phone not receiving calls.
For that reason, try to remove your phone case and see if you can receive calls afterward, and then you’ll know whether that’s the issue if it works.
To learn more, you can also read our posts on whether or not T-Mobile lock their phones, does T-Mobile block spam calls & texts, and why is T-Mobile down.
Conclusion
If your T-Mobile phone is not receiving calls, there could be an outage with T-Mobile, and the network is down, which could be due to equipment, software, or cell tower failures.
In addition, you just may be located outside of the coverage area, so you’re not getting service, or there could be an issue with your SIM card preventing you from connecting to the network.
However, your phone might not be receiving calls due to some third-party apps or your phone case, so remove the apps and phone case to see if that fixes the issue.
