TJ Maxx Return Policy (Used, No Tag, No Receipt, Damaged + More)

One of the reasons why customers love shopping at TJ Maxx is that you never know when you’ll find quality items at bargain prices.

However, to truly feel comfortable with adventure shopping, you need to know the store’s return policy. Therefore, if you have any questions about the TJ Maxx return policy, keep reading to see what I discovered!

TJ Maxx Return Policy In [currentyear]?  

TJ Maxx customers can return items with a receipt within 30 days from the date of purchase for a refund, exchange, or merchandise credit, while returns without a receipt will be issued store credit. Customers must show a photo ID for a return without a receipt. Online purchases at can be returned by mail or in stores in [currentyear]?

To find out more about the TJ Maxx return policy, such as exceptions to the policy and more, keep reading for more valuable information!

What Is the TJ Maxx Return Policy for Items Purchased in Stores?

In order to ensure that customers are fully satisfied with their purchase, TJ Maxx accepts returns within 30 days of purchase as long as customers have a receipt.

Customers will receive a refund or exchange for the amount they originally paid and refunds are issued in the same form in which payment was made.

Additionally, if the original payment was made by check, there is a 10-day wait period for a cash refund.

Does TJ Maxx Accept Returns After 30 Days?

If you have a gift receipt or no receipt, but it was issued more than 30 days after the date of purchase, you can still return the item, but you will be issued merchandise credit instead of a refund.

Can I Return Something From Marshalls at TJ Maxx?

Even though TJ Maxx, Marshalls, HomeGoods and Sierra Trading Post are all owned by the TJX group, you can’t return items from one store to another of these stores.

Therefore, you won’t be able to return anything you bought from Marshalls at TJ Maxx.

Can You Return Used or Damaged Items to TJ Maxx?

TJ Maxx only accepts returns if the item hasn’t been used and is in its original condition, so you would not be able to return used items.

If an item has been damaged after the purchase, you will not be able to return it to TJ Maxx.

However, if you discovered that it was defective or damaged before you opened it, it can be returned.

Can You Return an Item With No Tag to TJ Maxx?

TJ Maxx does accept returns of items with no tag, but the exceptions to this are swimwear and lingerie, which should have the original tags attached.

What Is the TJ Maxx Return Policy for Items Purchased Online?

What Is the TJ Maxx Return Policy for Items Purchased Online?

Customers have 40 days from the date of purchase to return an online purchase. Any exceptions to this policy will be noted on the packing slip.

You can return items purchased online at by mail or at a TJ Maxx store location. To return by mail, you can use the return label that will be included in the package.

You must include the receipt with your return, and you can use either the packing slip or the shipping confirmation email to return an online purchase.

Note that the return shipping fee will be deducted from your refund, but you can avoid paying the return shipping fee by returning the item at a TJ Maxx store.

Refunds are issued in the same form as the original method of payment. However, purchases made with a gift card will not receive cash refunds but merchandise credit.

Can I Get an Exchange for an Item Purchased Online?

TJ Maxx doesn’t offer exchanges by mail for online purchases, as the online inventory changes very quickly.

Are There Any Exceptions to the TJ Maxx Return Policy?

TJ Maxx accepts returns only when the merchandise is in its original condition and has not been used or worn.

Many shoppers report that if an item has been washed, the return may be refused, even if the item is in perfect condition.

Some items like swimwear and lingerie must have the original tags still attached. Also note that items that cost over $1000, handbags and long occasion gowns cannot be returned in stores.

Additionally, Beauty items that have been opened or tampered with cannot be returned.

Can I Return an Item Without a Receipt at TJ Maxx?

You can return an item at TJ Maxx even if you don’t have the receipt. TJ Maxx doesn’t issue refunds for items returned without a receipt, but instead provides merchandise credit for the current price of the item.

The merchandise credit is loaded on a TJ Maxx gift card, which can be used at TJ Maxx stores and also at Marshalls, Home Goods and Sierra Trading Post.

To initiate a return without a receipt at TJ Maxx, you will need to show a valid government issued photo ID and provide your name, address, and signature.You may also need to show the ID again when you use the merchandise credit.

Can TJ Maxx Refuse to Accept a Return?

If a customer makes too many returns without a receipt in a short period of time, or returns high value items (for example, costing over $1,000) without a receipt, TJ Maxx may refuse the return.

However, this policy should not affect most ordinary customers.

How Long Does It Take to Process a Refund?

In-store returns at TJ Maxx are refunded immediately, though your bank might take some time to post it to your account.

For mail-in returns, you should allow up to 10 days for the refund to be posted to your account.

To learn more, you can also read our posts on TJ Maxx return policy without receipt, TJ Maxx clearance return policy, and when does TJ Maxx restock.


The TJ Maxx return policy states that customers can return items within 30 days from the date of purchase, and get a refund if they have a receipt. Returns without a receipt will receive merchandise credit, which can be used at TJ Maxx and affiliated stores.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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