Verizon Caller ID Not Working (List Of Potential Fixes + FAQs)

Do you have Verizon but are experiencing issues with Verizon Caller ID not working? Do you want to know the ways you can potentially fix this problem?

Well, I’ve been researching this topic in-depth and have found several solutions that might help you, so keep reading to learn what I’ve discovered!

Verizon Caller ID Not Working In [currentyear]

If you want to fix Verizon Caller ID, unplug the phone from the wall and wait a few minutes before plugging it back in to see if that fixes the issue as of [currentyear]. You can take out the battery from the phone, wait a few minutes, and reinstall the battery. You also can contact Verizon Customer Service.

Are you looking for more fixes for Verizon Caller ID not working or have related questions? If so, continue to read below to find the complete list of potential fixes and more!

1. Unplug The Phone & Plug It Back In

One easy fix to Verizon Caller ID not working is to unplug the phone from the wall and the phone jack, wait a few minutes, and plug it back in.

Furthermore, this fix can help reset the phone and get the Caller ID working again, but do not just unplug and plug the phone right back in, or it might not work.

2. Take The Battery Out & Reinstall It

You also could try to take the phone battery out, wait a few minutes, and reinstall the battery to see if that’ll fix the problem.

However, make sure that you aren’t touching important contact points on the battery and handle the battery with care to not damage the battery.

3. Ensure Caller ID Is Enabled

If you want to fix Verizon Caller ID not working, then you may want to ensure that the Caller ID function is enabled on your phone.

For example, you can make sure that the feature is enabled through your My Verizon online account by following the steps below:

  • Log in to your My Verizon account
  • Select “Account Actions”
  • Select “Features”
  • Select your specific phone
  • Click on “Caller ID” and check if it’s enabled
  • If it’s not enabled, enable it

However, if you have to turn on the Caller ID from your account, it could take up to 72 hours to begin working, so if you don’t notice the Caller ID functioning right away, don’t be alarmed.

4. Make Sure The Area Code Is Entered With Contacts

If you have contacts stored on your phone, you want to make sure that the area code has been entered in front of the phone number, which could fix the Verizon Caller ID not working.

5. Take Out The ONT Backup Battery

You might also try to fix Verizon Caller ID not working on a house phone by unplugging the ONT and taking out the ONT backup battery, but leave it for five minutes.

Furthermore, reinstall the backup battery, plug the ONT back into the power outlet, and see if that fixes your phone and Caller ID.

6. Reset Network Settings

6. Reset Network Settings Verizon

If your cell phone Caller ID is not functioning, you can try to reset the network settings to see if that fixes the problem.

To reset your network settings on your device, just follow the steps below:

  • Go to “Settings”
  • Select “General”
  • Scroll until you see “Reset”
  • Select “Reset”
  • Select “Reset Network Settings”
  • The phone should automatically turn off and back on

7. Restart Your Mobile Phone

You can restart your mobile phone to try to fix Verizon Caller ID not working, which can clear out bugs, glitches, and other issues preventing Caller ID from showing up.

8. Call Verizon Customer Service

If none of the above issues have fixed Verizon Caller ID not working, you should contact Verizon Customer Service to see if they can be of further assistance.

How Do I Activate Caller ID On Verizon?

If you have Verizon Fios and want to activate your Caller ID, you can dial *67 from your device to either reinstate it or activate it.

How Do I Unblock Caller ID On Verizon?

If you need to unblock the Caller ID on Verizon, you’ll need to dial *82, the phone number you want to call, and click on “Call” to complete the call.

To learn more, you can also read our posts on Verizon call filter not working, Verizon video calling not working, and Verizon MMS not working.


To fix Verizon Caller ID not working on your mobile device, you can choose to restart your device, reset network settings, or make sure the feature is enabled in your account.

In addition, if it’s Verizon Fios that has the Caller ID problem, you can try to unplug your home phone or remove the ONT battery backup and wait a few minutes and put it back in.

However, there might be an issue with your account preventing access to the Caller ID, so you will need to contact Verizon Customer Service if you still can’t get the Caller ID to work.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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