Verizon Death Policy (All You Need to Know)

You might be wondering what the Verizon Death Policy is all about, and how you can remove someone from the account.

Do you want to know what happens to the Verizon phone contract when someone dies? Well, I’m going to tell you everything you need to know below, so keep reading to learn more!

What Is the Verizon Death Policy In 2024?

The Verizon Death Policy is that the phone line can be disconnected after death by the person that owns the Verizon account in 2024. Additionally, if the person that died was the Verizon account holder anyone can call and have the account disconnected if they know the last four digits of the account holder’s social security number.

If you want to know more about the Verizon Death Policy, such as how you can cancel a phone when someone dies, keep reading to find out!

What Happens to Verizon Account When Owner Dies?

Verizon’s Death Policy states that you can transfer that line to another Verizon account when the account owner dies, or you can simply choose to cancel the service for that account or number.

However, if you’re going to transfer the line to another account, the steps you must take will depend on whether you have a line on the account or executor of the estate.

If you have a line on the account, and want to keep the phone number, you can use the Transfer Service From Deceased Account Owner webpage to begin the process.

Also, if you’re the executor of the estate then you’re able to transfer the line of service into your name once you provide Verizon with the appropriate paperwork.

How Do You Cancel a Verizon Phone Number When Someone Dies?

Some people would prefer to cancel the Verizon phone number of the person that passed away, which can be done by contacting Verizon Customer Service at 1-800-922-0204.

 Furthermore, when you call to cancel the service, you’re going to need some information with you to complete the cancellation process, including:

  • The phone number you’d want to cancel
  • Name of the account owner
  • Account PIN for the Verizon account

If you’re unsure of the account PIN, then you can just skip that step and say “customer passed away,” and a customer service representative can help you further.

Also, you can call from the device that you’d like to disconnect, and you can verify the device through a message sent to the phone.

Does the Verizon Death Policy Require a Death Certificate?

Does the Verizon Death Policy Require a Death Certificate?

Verizon does not require a death certificate if you’re going to be disconnecting the service of the deceased, but you’ll need to have the last four digits of their social security number.

Does Verizon Waive the Early Termination Fee After Someone Dies?

Verizon does waive the early termination fee that would have to be paid if someone dies if that person had a contract with Verizon at the time of their death.

Additionally, if there are remaining payments on the account for that billing cycle, those payments are also waived until the following billing cycle.

Does Verizon Waive the Device Payment Agreement Upon Death?

Verizon can waive the Device Payment Agreement when someone dies, but only if you’re returning the device to a corporate store location.

Further, a death certificate is required for this process to ensure that the device is no longer being billed to the account.

However, you can also choose to take on the Device Payment Agreement on behalf of the deceased, but you’ll need to fill out the paperwork to verify your eligibility to take on the loan.

Will Verizon Unlock a Dead Person’s Phone?

Verizon will not unlock a dead person’s phone, but if the device is within the 60-day window, you can wait it out and the device will be unlocked after those 60 days have passed.

For example, if the dead person was 45 days into the initial 60 day lock period, you only have to wait 15 days, and then the device is unlocked to move to a different carrier if you wish.

However, if you’re talking more about access to the contents of the device, then it becomes tricky, unless you have documentation to prove you deserve access to the information.

To illustrate, if the deceased had an iPhone, you can obtain a court document to name you as the rightful inheritor of that information if you don’t know their Apple ID or passcode.

It’s not a good idea to keep trying to get into the device if you don’t know the passcode, as it will end up locking you out.

However, unless someone has already set things up through the Digital Legacy Program that Apple has available, it’s nearly impossible to access phone content quickly without a court order.

To learn more, you can also see our posts on Verizon bereavement policy, Verizon executive relations, and Verizon dress code.


The Verizon Death Policy states that you can disconnect the phone of the deceased by contacting Verizon Customer Service, or choose to have the line transferred to your account.

You’ll only need the last four digits of the social security number to complete this process, and if you don’t know the account PIN, you just need to tell customer service that when you call.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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