Verizon Insurance Claim (How to Make a Claim + Other Common FAQs)

If you have Verizon, and have purchased insurance for your device, you might be wondering how the Verizon insurance claim process works and if you have a deductible for your phone.

If so, keep reading to learn all you need to know about the Verizon insurance claim process, and how long you’ll need to have the insurance before filing a claim!

How Do I File an Insurance Claim with Verizon In [currentyear]?

Verizon insurance is through Asurion, and the process for a Verizon insurance claim is simple, with on-screen prompts to help you fill out the required information. You can fill out the Verizon insurance documents through the My Verizon app, through the Asurion website, or by calling Asurion. You’ll be able to file a claim for lost, stolen, and damaged phones in [currentyear].

Do you want to know the specifics of the Verizon insurance claim process, such as what the deductible will be and how long a repair might take? If so, continue reading to find out more!

How Do I Make a Claim on My Verizon Phone?

If you have insurance through Verizon and want to make a claim, the process is fairly simple, but you must be the account owner to file the claim.

Additionally, you’ll need to have your Verizon Account PIN ready, because you’ll need to enter that during the insurance claim process

Furthermore, you can file a claim through the Asurion website, by calling Asurion at 1-(888) 881-2622, or you can file through the My Verizon app.

If you’re going to use the My Verizon app, follow these steps to file your claim:

  • Open the My Verizon app
  • Select “Menu” on the left side of the screen
  • Select “Devices”
  • Find the device you’d like to file a claim for and select “Manage Device”
  • Select “Lost, Stolen, or Damaged Device? Start a claim”
  • Follow the on-screen prompts, enter all required information, and then submit

Note that when you’re filing the claim that you’ll need to pay the Asurion deductible at that time.

In addition, if your device has a malfunction, whether it’s in or outside of the warranty, you’ll need to use My Verizon to check your device eligibility for the insurance claim.

How Long Do You Need to Have Verizon Insurance Before You Can File a Claim?

You can file an insurance claim the day you get your Verizon insurance, since there is no waiting period.

In other words, once you’ve purchased the insurance, it’ll become active to use immediately.

How Much Does a Verizon Insurance Claim Cost?

The deductible to file a Verizon insurance claim will depend on the device you own, and you can use the Asurion Insurance Deductible Look-Up Tool to find out how much your deductible will be.

For example, your device might only have a $9 deductible, but your spouse might have a $249 deductible, so it’s important to look it up on the Asurion website so you can budget for the fee.

Additionally, the deductible prices can change, so if you filed a claim a couple of years ago, you might have to pay more or less now, even if you still have the same device.

Deductibles will need to be paid for claims related to phone damage, lost phones, and stolen phones, and can also vary depending on whether you need a repair or complete replacement.

Can You Get Verizon Insurance After 30 Days?

Can You Get Verizon Insurance After 30 Days?

You’re able to purchase Verizon insurance after the 30 days have passed since you activated your device. However, you’ll have to wait for the open-enrollment opportunity.

Note, though, that open enrollment doesn’t happen often, and it’s not guaranteed to happen at all every year.

Therefore, it’s best to avoid the hassle and just purchase the insurance within the first 30 days.

How Long Does It Take to Get a Verizon Replacement Phone?

The time it takes to get a replacement phone once you’ve filed an insurance claim will vary depending on several factors, such as when you filed your claim and when it was approved.

For example, if your claim was approved between Monday through Sunday, you may have a replacement device the same day, depending on the type of smartphone and availability.

Additionally, if your claim was approved by midnight Monday through Thursday, then the device will be shipped out that night for delivery the next business day.

A claim that was approved on Friday before midnight would be delivered on Saturday if weekend delivery is available in your area.

However, if your claim was approved on Saturday, then you’ll have your replacement on Monday, and Sunday-approved claims will be delivered on Tuesday.

How Many Times Can I Use My Verizon Insurance?

The number of times you can use your Verizon insurance per year will depend on the plan you have, with single device protection only allowing 3 claims per year.

On the other hand, the multi-device plan will allow you to make at least 9 claims per year, so there is a significant advantage to having the multi-device plan.

If you want to know more, you can also read our posts on what is Verizon, if Verizon insurance covers cracked screen, and if Verizon fixes phone screens.


Verizon insurance claims can be filed through the My Verizon app, through Asurion’s website, or by calling Asurion customer service.

It’s very easy to fill out the insurance claim, but you need to be the account manager, and you’ll have to pay your deductible when filing, which can range between $9 and $249.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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