Verizon Jetpack Not Working (List of Potential Fixes + FAQs)

Have you recently run into issues with the Verizon Jetpack not working and you’d like to figure out the best ways to fix the problem and get back up and running again?

Well, I’ve been researching this topic and have found a lot of potential fixes that could help you, so read on to learn what I’ve discovered!

Why Isn’t My Verizon Jetpack Working In [currentyear]?

To fix the Verizon Jetpack, you should first try to restart the device, and if that doesn’t work, check the cords connected to the Jetpack to make sure everything is connected and secure. Furthermore, check the power outlet to make sure it’s receiving power, and then try to move to a location where you get a better signal in [currentyear].

Do you want to know additional fixes for the Verizon Jetpack not working or have other questions? Continue reading below to learn even more!

1. Restart the Device

The best tech fix for your Verizon Jetpack not working is to restart the device, which could fix network issues or other problems causing the device to not work properly.

2. Remove the Battery & Reinsert

The Verizon Jetpack contains an internal battery, so removing the battery, waiting a few minutes, and reinserting it could fix the problems you’re having with the device.

3. Charge the Battery

The internal battery of the Jetpack may be running low, which could hinder the performance and quality of the signal you’re getting.

Therefore, a great fix for your Verizon Jetpack not working would be to take out the internal battery, charge it until it’s full, and reinsert the battery to see if that works.

That being said, make sure you turn the Jetpack off before you remove the battery and ensure it’s still off when you go to put the battery back in.

4. Check the Cords

If your Verizon Jetpack is not working, it could be that a cord is loose or not plugged in at all, so check all of the cords to ensure they are plugged in securely and aren’t damaged.

5. Check for Power to the Outlet

To fix Verizon Jetpack, you may need to check the power to the outlet to make sure that the Jetpack is receiving power and can properly function.

For example, you can plug in a light or an appliance into that outlet to make sure that it’s getting power because the issue may be the outlet and not the Jetpack at all.

6. Move Closer to the Jetpack

You may need to move your device closer to the Jetpack to get it to work since there is a limitation on just how far away you can be from the Jetpack, which is found in the instructions.

For example, if you’re trying to use the Jetpack, but you’re 30 feet away, try moving 15 feet away from the device to see if it’ll start working.

Moreover, the further away you are from the device, the worse the signal will be, so keep that in mind when setting up the location of the Jetpack.

7. Remove & Reinsert the SIM Card

Remove the SIM card from the Jetpack and reinsert it into the device to see if the issue is with a loose connection from the SIM card.

However, check the SIM card for damage when you remove it since cracks or spots on the SIM could be the root cause of the Verizon Jetpack not working.

Also, try not to touch the gold contacts on the SIM card, which have to line up with the contacts inside of the device, and reinsert the SIM card carefully.

8. Reactivate the Jetpack

8. Reactivate the Jetpack Verizon

You can try to reactivate the Jetpack on the Verizon networkto see if that fixes the issues you’re having with the Jetpack not working by following the steps below:

  1. Put the SIM card in
  2. Turn your Jetpack on
  3. Connect a WiFi device to the Jetpack such as your phone
  4. Open the web browser on the device you selected
  5. The activation page for the Jetpack will automatically load in the browser

9. Clear Junk & Increase Storage on Your Phone

You may need toclear out files on your phone and create more storage so that the Jetpack will work with your device.

For example, if you have a lot of videos or pictures on your phone, move them into the cloud so that you can create room on your phone. You also can delete unwanted or unused apps.

Furthermore, even if the Jetpack is on, if your phone doesn’t have enough storage, you may not be able to connect it to your phone, and that would prevent it from working.

10. Contact Verizon for Account Balance

The Verizon Jetpack not working could be due to a missed payment on your account, so contact Verizon to ensure that your account is in good standing and there is no unpaid balance.

Also, Verizon may have other troubleshooting tips you could try or you could see if the device may be defective and ask about returning it.

11. Reset the Jetpack

You can factory reset the Jetpack to potentially get it to work, but if you do this then you’ll lose all of your customized settings, which means you’ll need to reconfigure them all again.

Additionally, it’s easy to reset the Verizon Jetpack by following the steps below:

  1. Using the device you’ve connected the Jetpack to, open the browser
  2. Type into the URL
  3. You will now be in the “Settings” menu for the Jetpack
  4. Look for the Navigation buttons and find “Factory Reset”
  5. Select “Factory Reset”
  6. Confirm by selecting “Yes”
  7. Confirm again if you’re prompted

What Is the Difference Between a Jetpack and a Hotspot?

Jetpack is just the name of the Verizon-owned mobile hotspot, and it’s one of the few the company sells for the Verizon network.

Therefore, there is no real difference between a hotspot and a Jetpack as they serve the same purpose.

Does the Verizon Jetpack Work in Rural Areas?

The Verizon Jetpack will work in rural areas because it has twice the signal capabilities, as it comes with 2XP technology.

Furthermore, the Jetpack will provide you with a reliable signal, regardless of whether you live in a rural, suburban, or urban area.

To know more, you can also read our posts on Verizon FIOS guide not working, Verizon group text not working, and Verizon hotspot not working.


To fix your Verizon Jetpack, you could try to reboot it, move your device closer to the Jetpack, remove and reinsert the battery, and remove and reinsert the SIM card.

Additionally, you can check your power outlet, charge the internal battery, clear storage on your linked device, contact Verizon about any outstanding charges, or factory reset the device.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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