Verizon Landline Not Working (List of Potential Fixes + FAQs)

Is your Verizon landline not working properly, and do you want to know some of the best potential fixes for this issue so you can make or receive phone calls as soon as possible?

Well, I’ve been extensively looking into this topic, and have found several possible solutions that I wanted to share with you, so read on to learn what I’ve discovered!

Why Isn’t My Verizon Landline Working In 2024?

A simple fix for a Verizon landline not working is to unplug your phone and plug it back in to see if you hear a dial tone in 2024. Additionally, if you have another phone, you can try plugging it in to see if it’s just your phone that’s the problem. Check the cords to ensure they’re plugged in securely.

Are you trying to find even more solutions for a Verizon landline not working, or have other questions you want to be answered? If so, don’t stop reading yet, as I’ve got more to tell you!

1. Unplug & Plug Phone Back In

The easiest fix for a Verizon landline not working would be to unplug your phone and plug it back in a few minutes later to see if that reset fixes the issue by listening for a dial tone.

2. Use Another Phone to Test Connection

If you have another phone you can use, you should try to plug it in to see if the original phone is the problem and not the landline connection itself.

Furthermore, if you hear a dial tone when you plug in the extra phone, then you’ll know it’s with your phone.

3. Check Your Connection & Cords

You may want to try to fix a Verizon landline not working by checking the cords and connection to ensure everything is plugged in securely, and that no cords have been damaged.

For example, you may have a fray on one of the cords that are causing the landline to not work properly, so look over the cords for damage and replace those damaged pieces.

4. Check for Verizon Outages

Use a website like Down Detector to see if an outage has been reported in your area or if there are Verizon services that are currently down.

However, if you load the website and it’s showing an outage in your area, there’s nothing you can do except wait for Verizon to fix the problem!

5. Make Sure Your Power Outlet Is Working & Reset If Needed

Power outlets can go bad and stop working, which would cause your Verizon landline not to work, so make sure you’re plugged into a working outlet.

Additionally, you may need to reset your outlet to potentially fix the problem, so just press down on the “Reset” button and then try your landline phone again.

6. Replace Splitter or Phone Jack

To potentially fix a Verizon landline not working, you could replace the splitter if you’re using one or try to replace the phone jack itself to see if that’s the problem.

7. Plug Phone Into ODT or NID

7. Plug Phone Into ODT or NID Verizon

To check to see whether the issue is with your equipment, go outside if you can, plug your phone into the ODT or NID directly, and see if you hear a dial tone.

If you hear the dial tone, then that will isolate the issue as coming from inside of your house, such as with your phone jack.

8. Reset Your Home Phone

You may want to try to reset your home phone if you can’t get it to work, which you can do by taking the cover off your phone and inserting a paper clip into the back of it.

Furthermore, you want to hold it onto the “Reset” button until you see “Resetting back to factory defaults,” and that will put your phone into reboot mode.

However, before you do this step, make sure that you don’t need to make or receive phone calls, as this process can take a few minutes and your phone will not work during this time.

9. Contact Verizon

If none of the above solutions fix your Verizon landline, then you should contact Verizon for further assistance.

For example, you may have a damaged cord outside of your house that’s causing the issue, which would take a Verizon technician to come to fix it for you.

How Do I Report a Verizon Landline Not Working?

You should contact Verizon to report your Verizon landline not working, which you can do through the My Fios app by selecting “Chat With Us.”

Additionally, calling Verizon or using the Verizon Troubleshooter option can also be ways to report an issue with your landline.

Why Is There No Dial Tone on My Landline?

You want to make sure that your landline phone is plugged into the wall on a working power outlet and that the connection and cords are securely in place.

Additionally, you should make sure that the battery is charged and that you’re not dealing with a defective phone by using an alternate phone to try to hear a dial tone.

To learn more, you can also read our posts on Verizon hotspot not working, Verizon remote not working, and Verizon voicemail not working.


If your Verizon landline isn’t working, you can try to unplug and plug back in your phone after a few minutes to see if that fixes the issue, or use an alternate phone to see if it’s your phone.

Additionally, you can try to plug your phone into the NID or ODT directly outside, reset your phone, check Verizon for outages, and make sure the connection is secure and the power is on.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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