Verizon Voicemail Not Working (List of Potential Fixes + FAQs)

Is your Verizon voicemail not working right, and you’re trying to find out the best solutions so you can fix this problem and listen to your messages?

Well, I’ve been researching this topic and have found multiple potential fixes that could help you, so read on to learn what I’ve discovered!

Why Is Verizon Voicemail Not Working In [currentyear]?

If you’ve discovered Verizon voicemail isn’t working, you can try to call *611 and ask Verizon to verify that you have the voicemail feature, and then ask Verizon to reset your voicemail. Additionally, you can call 1-800-922-0204 using a landline phone to connect to Verizon in [currentyear]. However, you also can try to change your password to fix the error. 

Are you looking for more potential solutions to Verizon voicemail not working, or have other questions you need to be answered? If so, continue to read to learn all about them!

1. Call Verizon Customer Service

You can call Verizon Customer Service at 1-800-922-0204 if you’re using a landline phone or dial *611 from any Verizon device to verify with Verizon that you have the voicemail service.

Additionally, you should ask them to reset your voicemail so that you can go through the voicemail setup process again, and hopefully, the reset fixes your problem.

2. Change Your Voicemail Password

Changing your voicemail password through the Verizon website can solve Verizon voicemail not working and it only takes a few minutes to do.

Furthermore, once you’ve logged in using your new password, you should be able to access your voicemail and retrieve your messages through the website.

3. Create a Temporary Voicemail Password Online

You can try to fix the issue by creating a temporary voicemail password online, and that could help the voicemail reset and begin working again.

4. Reset the Voicemail Password Through the My Verizon App

Download the My Verizon app and then reset your password through the app, which is easier for most people, and it’s going to allow you to access your voicemail within seconds.

5. Reset Your Network Settings

If you want to fix Verizon voicemail not working, you also could reset the network settings on your device, which only takes a couple of minutes to complete.

To illustrate, just follow our simple guide below to reset your network settings on your Verizon device:

  1. Go into your “Settings”
  2. Select “General”
  3. Select “Reset”
  4. Find “Reset Network Settings” and click on it
  5. Try to open your voicemail once the reset has been completed

6. Toggle Airplane Mode on & Off

To try to fix your Verizon voicemail, you also could toggle Airplane mode on and off, because if you have an issue with your signal, toggling Airplane mode can improve the strength and quality.

However, once you toggle Airplane mode on, you should wait about 1 minute before you toggle it back off.

7. Remove Visual Voicemail App

7. Remove Visual Voicemail App Verizon

If you’re having issues with visual voicemail, then you can simply remove the visual voicemail app and then turn it back on through the settings.

Furthermore, it’ll only take a couple of minutes to perform this action and you can do it by following the steps below:

  1. Remove the application from your device
  2. Go into “Phone” on your mobile device
  3. Select the three dots at the top
  4. Go into “Settings”
  5. Select “Voicemail”
  6. Turn on visual voicemail

8. Reset Your Phone

You can also reset your phone if you’re having issues with Verizon voicemail not working, but this is a hard reset and will erase a lot of data from your device.

To perform this hard reset, all you need to do is hold down the power button and the volume down button at the same time, and after several seconds your phone will turn off.

Once your device has been turned off, you can turn it back on and it should fix the issue.

How Do You Reset Verizon Voicemail?

You can reset your Verizon voicemail either from a landline, a Verizon phone, the Verizon website, or through the My Verizon app.

Furthermore, if you call Verizon Customer Service, you’ll just need to say “Reset voicemail password” if you’re prompted to begin the process.

Does Verizon Voicemail Cost Money?

Basic Verizon voicemail is free and is included with your service, but retrieving your voicemail messages does count against the data plan you have.

However, Verizon also offers Premium Visual Voicemail, which is $2.99 per month for each line, and Voicemail to Text if you have an iPhone, which is $2.99 per month for each line.

To know more, you can also read our posts on Verizon landline not working, Verizon remote not working, and Verizon WiFi not working.


To fix Verizon voicemail not working, you can call customer service and make sure you have voicemail on your device and ask them to reset it so you can set it up again.

Additionally, you can change your password through the website or app and it could fix the issue, toggle Airplane mode on and off, or you could try to reset your network settings.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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