Verizon Login Not Working (List of Potential Fixes + FAQs)

Are you having issues with the Verizon login not working, and you’d like to know how to fix this problem so you can log in to your account?

Well, I’ve been researching this topic and have found several potential fixes that could help you out, so read on to learn what I’ve discovered!

Why Is Verizon Login Not Working In [currentyear]?

To fix your Verizon login not working, you can try to reboot your device, switch browsers, and try to switch devices to fix the problem in [currentyear]. You also can clear your browsing history, such as cookies and the cache, or verify you’re entering the right login credentials. Additionally, try the app instead of the website or vice versa.

Do you want to know about other fixes for Verizon login not working and have other questions? If so, continue reading to learn even more!

1. Reboot Your Device

To fix the Verizon login not working, you can try to reboot your device, which is one of the easiest ways to fix most tech issues.

Furthermore, rebooting your device can clear the cache, fix memory issues, and also boost the overall performance of your device.

2. Switch Browsers

If you’re trying to log in to Verizon through a browser on mobile or a computer, you can potentially fix the problem by switching browsers.

For example, if you regularly use Firefox, then you can switch to Safari, Google Chrome, or Microsoft Edge and try to log in through the other browser.

3. Disable Add-Ons

Add-ons from within your browser are handy to have but can cause interference with websites, so try to disable your add-ons and see if you can log back into the Verizon website.

However, some add-ons might require a restart of the browser if you disable them, and you’ll get a pop-up telling you to restart to complete the process.

4. Switch Devices

To fix the Verizon login not working, you might want to switch devices to see if the problem could be a setting on the device preventing you from logging in.

Therefore, if you’re on your mobile device, you should switch to a laptop or PC, or if you’re on a PC then switch to a mobile device or a tablet and try to log into Verizon.

5. Clear Browsing History

Your browsing history could be causing errors preventing you from getting past the Verizon login screen, so you want to clear your browsing history, which includes cookies and the cache.

To illustrate, you can open up the “History” setting on Firefox, select “Clear Recent History,” select a timeframe, make sure cookies and the cache are checked, and hit “OK.”

You can then try to reload the My Verizon website and see if that fixes the issue with the Verizon login not working.

6. Verify Login Credentials

6. Verify Login Credentials

You could be entering your login credentials wrong for Verizon, so make sure you are using the correct username and password and that you don’t have Caps Lock turned on.

7. Go From My Verizon App to Website or Vice Versa

The issue could be coming from either the My Verizon online website or the app, so switch from the one you’re trying to log in to and use the alternative.

For example, if you’re trying to load the My Verizon app and you can’t log in to it, then get on your computer or open the mobile browser, and try to access the My Verizon website.

8. Update Your Software

With mobile devices, you need to update your device regularly to ensure that it’s working correctly and that any bugs or glitches are fixed.

In addition, updating your software can improve the performance of apps and websites, so go into your “Settings” and click on “System,” and then “System Update” if you’re on Android.

If there is an update available, you can choose to download and install the update, but your device may restart once or twice during this process.

9. Disable VPN

A VPN can hinder apps and websites from working correctly, so if you’re on a VPN with a mobile device or computer, try to disable the VPN to see if that enables you to log in to Verizon.

10. Disable Firewall

A Firewall can cause interference with Verizon and prevent you from logging into your account, therefore, disable your Firewall temporarily and try to log back into Verizon.

11. Update the My Verizon App

If you’ve found your Verizon login not working and you’re on the My Verizon app, then check for an update to the app, which could fix bugs, glitches, or security vulnerabilities in the app.

Furthermore, it’s simple to update the My Verizon app by going into the app store, searching for “My Verizon,” pulling up the page, and looking for the “Update” icon at the top.

Select “Update,” and then restart the app to see if you can now login to My Verizon.

12. Reset Your Password

You can reset your password, which could resolve the issue of Verizon login not working, so just click “Forgot Password” on the login screen and go through the prompts to reset it.

13. Check for Outages

The issue could be with Verizon and the company might have outages or service issues affecting the company’s equipment, including the Verizon website.

Therefore, use a website like Down Detector to see if anyone has reported problems with the Verizon website or app, or to view outages that could impact the servers.

14. Contact Verizon

If you’re still having issues with the Verizon login not working, you can contact Verizon for further assistance, since it could be an account issue on the company’s end or a related problem.

How Do I Access My Verizon Account?

You can go to the My Verizon website or download the My Verizon app and access your account by either signing into it or registering for an account.

Additionally, you will need to enter your 10-digit mobile phone number or your user ID and then enter the password to log into Verizon.

To know more, you can also read our posts on Verizon LTE not working, Verizon FIOS internet not working, and Verizon FIOS guide not working.


To fix the Verizon login not working, you can switch browsers, restart your device, and switch devices to try to access My Verizon. In addition, clearing your cookies and the cache could help, or you could try to disable the VPN, add-ons in your browser, or disable your Firewall.

However, if you’re using the My Verizon app, you will want to perform system updates and update the app to try additional fixes for Verizon login not working.

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Florence Howard

Florence Howard has been freelance writing for over a decade, and has a vocational background in retail, tech, and marketing. Outside of work, she enjoys listening to rock and metal, and playing with her dog and cat.

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