Walgreens is currently running America’s second-largest pharmacy store chain after CVS. With an interest in elevating America’s health care system, the store chain has been beneficial to the masses.
However, most customers have been concerned about how the company responds to complaints. Therefore, keep reading if you’re looking for insight on how Walgreens receives and handles complaints!
How Does Walgreens Receive and Handle Complaints In 2024?
Walgreens offers customers different channels of lodging their complaints whenever they experience challenges in physical or online stores in 2024. Customers can make complaints by calling, filling out online forms, posting mail, or messaging the company through its social media platforms. Walgreens ensures that the complaints are taken into consideration to improve customer experiences.
If you want to find more information about how to make a complaint to Walgreens, the common types of complaints at Walgreens, contact information for making complaints, and much more, keep reading!
How Do I Make a Complaint at Walgreens?
Customers can make complaints to Walgreens by visiting the store and reporting their concerns to Walgreens staff.
In case the staff cannot solve your complaint, you may request to speak to the manager directly, who will solve the issue or give you a direction on how to solve the issue.
If you want to make complaints about a specific Walgreens store, you can send your complaints through the Walgreens Contact Us section on the official website, and lodge a complaint under customer service.
The “Contact Us” section provides hyperlinks that direct customers to fill out online web forms, depending on the category of the complaint.
When using this method, you have to select a topic before filling out the form so that the complaint is automatically directed to the appropriate department.
Furthermore, you can decide to send a postal mail to the company, with a written explanation of your complaints.
The company also accepts complaints brought forward by calling a Customer Service Representative, using the online button to speak to a customer service agent.
What Are the Common Types of Complaints Made Against Walgreens?
There are two different types of complaints that can that be made against Walgreens:
1. Complaints Made by Customers on Products and Services such as:
- Poor customer service by staff
- Long waiting hours
- Wrong prescriptions
- Technical issues on the website
- Pricing complaints
- Complaints on double payments
- Complaints on wrong deliveries
Most of the complaints about Walgreen products and services are followed up, and once the review process is complete, the company gets back to the person who issued the complaint.
2. Complaints Made by Customers on State Law Violation
If a customer complains about Walgreens breaking the law, the complainant has to file a complaint to the Board of Pharmacy in the state.
In this case, you must be sure that the company violated the law before involving other state agencies.
If you are sure about the complaint, provide detailed explanations on the incident, including the date, location, and the person you spoke to among, other relevant details.
It is important to note that a bad attitude or poor customer service within Walgreens stores does not constitute violating the law.
How Do I Contact Walgreens in Case of a Complaint?
In case of a complaint, you can contact Walgreens through the following communication channels:
- Call Walgreens Customer Care on 1 (800) 925-4733 or 1-877-250-5823.
- Fill out the electronic text submission form on the Contact US
- Tweet at Walgreens Social Care or send a direct message to the Twitter handle
- Tweet at Walgreens or send a direct message on this Twitter handle
- Follow Walgreens’ Instagram account and send a direct message
- Follow Walgreens’ Facebook page and send a direct message
- Postal Mails can be sent to Walgreen Co., 200 Wilmot Road, Deerfield, IL 60015.
How Do I Email My Complaint to Walgreens?
Unfortunately, you cannot send a direct email to report your complaints to Walgreens.
Walgreens does not provide an official email for sending complaints to the company. Instead, the company uses online forms which serve the same as emails.
The company refrains the use of emails in order to ensure safety, privacy, and accurate delivery of the message.
Once you submit the contact form, you will receive a confirmation email to confirm receipt of your complaint.
How Does Walgreens Handle Complaints?
Once you report your complaints to Walgreens, you will either receive a solution immediately, or you will wait sometimes for Walgreens to call back and give direction on complaint resolution.
How Effective Is Walgreens at Handling Complaints?
Customers’ reviews on ranking websites offer Walgreens different effectivity rates based on the number of complaints reported to have been solved.
Complaint Board offers the company rating of 1 out of 5 stars, since only 230 complaints out of 1262 are marked as solved.
Consumer Affairs offers a rating of 3.6 out of 5, while Hissing Kitty offers a rating of 1.43 out of 5 stars.
What Are Walgreens Customer Service Hours?
Customer service hours on the online chat by Walgreen’s customer service agents are from 7 am to 1 am EST.
If you do not see the “Need Help? Live Chat” button between 7 am and 1 EST, it means that the agents are busy. All you need to do is wait for a few minutes and refresh the page.
To know more, you can also read our posts on Walgreens competitors, what is Walgreens, and the Walgreens mission statement.
Conclusion
Walgreens offers customers different channels for reporting complaints. Customers can make complaints by filling out web forms, calling customer service representatives, mailing the complaint in a written form, or sending messages on social media.
Once the complaints are received, Walgreens confirms receipts, reviews the complaints, and provides the solution to the complaints.
